HEALTHCARE MANAGEMENT II EXAM 1
QUESTIONS WITH CORRECT ANSWERS
When ccthe ccNational ccAcademy ccof ccMedicine cc(formerly ccknown ccas ccInstitute ccof
ccMedicine) ccrecommends cc"transparency" ccin ccthe cchealthcare ccsystem, ccit ccmeans
cc- ccAnswer ccMaking ccinformation ccon ccsafety, ccevidence-based ccpractice, ccand
ccpatient ccsatisfaction ccavailable ccto ccpatients ccand cctheir ccfamilies
The ccgoal ccof ccoperations ccmanagement ccis ccto cc- ccAnswer ccproduce ccand ccdeliver
ccthe ccorganization's ccproducts ccand ccservices ccmore cceffectively ccand ccefficiently
Why ccis ccit ccuseful ccfor ccthe ccpatient ccto ccbe ccat ccthe cccenter ccof ccthe cchealthcare
ccmicrosystem? cc- ccAnswer ccUsing ccsystems ccthinking cc(everything cceffects
cceverything) ccis ccthe cconly ccway ccto ccoptimize ccthe cchealthcare ccsystem.
Systems ccthinking ccin cchealthcare ccwill cc- ccAnswer ccoptimize ccquality, ccsafety,
ccaccess, ccand cccost
Which ccof ccthe ccfollowing ccstatements ccis cc(are) cctrue?
I. ccThe ccpatient ccProtection ccand ccAffordable ccCare ccAct ccbrought ccsignificant ccreform
ccto ccthe cchealth cccare ccindustry.
II. ccHealth cccare ccmanagers ccwill ccno cclonger ccneed ccdata ccanalytics ccin ccthe ccnear
ccfuture.
III. ccA ccwide ccrange ccof cctasks ccin cchospital cccare cccan ccbe cceasily ccautomated.
IV. ccOperation ccand ccSupply ccchain ccmanagement ccencompasses ccthe ccplanning
ccand ccmanagement ccof ccall ccactivities ccinvolved ccin ccsourcing ccand ccprocurement,
ccconversion, ccand cclogistics. cc- ccAnswer ccI ccand ccIV cconly
John, ccthe ccmanager ccof cca ccgrowing ccemergency ccdepartment, ccwants ccto ccorder
ccsupplies. ccHe ccknows ccthat ccthe ccED ccpatient ccdemand ccis ccstronger ccin ccthe
ccsummer ccthan ccin ccany ccother ccseason. ccWhich ccforecasting ccmethod(s) ccshould
cche ccuse? cc- ccAnswer ccTrend ccand ccseasonal
Which ccof ccthese ccforecasts ccis ccthe ccBEST cc(Most ccAccurate)? cc- ccAnswer ccThe
ccone ccwith cca ccMAD ccof cczero.
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc# ccCustomers
, 1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
Which ccone ccof ccthe ccfollowing ccis ccthe ccthree-period ccsimple ccmoving ccaverage
ccforecast ccfor ccperiod ccnumber cc9? cc- ccAnswer cc62
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc#Customers
1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
Which ccone ccof ccthe ccfollowing ccis ccthe ccthree-period ccweighted ccmoving ccaverage
ccforecast ccfor ccperiod ccnumber cc9? cc(weights ccare cc0.5, cc0.3, ccand cc0.2
ccrespectively) cc- ccAnswer cc62.3
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc#Customers
1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
If cctheir ccforecast ccfor ccperiod cc7 ccwas cc59 cccustomers, ccthen ccwhat ccis cctheir
ccforecast ccfor ccperiod ccnumber cc9 ccusing cca ccsmoothing ccconstant cc(α) ccof cc0.7? cc-
ccAnswer cc62.43
The ccprimary ccpurpose ccof ccthe ccbalanced ccscorecard ccis cc- ccAnswer ccto cceffectively
ccimplement ccstrategy
QUESTIONS WITH CORRECT ANSWERS
When ccthe ccNational ccAcademy ccof ccMedicine cc(formerly ccknown ccas ccInstitute ccof
ccMedicine) ccrecommends cc"transparency" ccin ccthe cchealthcare ccsystem, ccit ccmeans
cc- ccAnswer ccMaking ccinformation ccon ccsafety, ccevidence-based ccpractice, ccand
ccpatient ccsatisfaction ccavailable ccto ccpatients ccand cctheir ccfamilies
The ccgoal ccof ccoperations ccmanagement ccis ccto cc- ccAnswer ccproduce ccand ccdeliver
ccthe ccorganization's ccproducts ccand ccservices ccmore cceffectively ccand ccefficiently
Why ccis ccit ccuseful ccfor ccthe ccpatient ccto ccbe ccat ccthe cccenter ccof ccthe cchealthcare
ccmicrosystem? cc- ccAnswer ccUsing ccsystems ccthinking cc(everything cceffects
cceverything) ccis ccthe cconly ccway ccto ccoptimize ccthe cchealthcare ccsystem.
Systems ccthinking ccin cchealthcare ccwill cc- ccAnswer ccoptimize ccquality, ccsafety,
ccaccess, ccand cccost
Which ccof ccthe ccfollowing ccstatements ccis cc(are) cctrue?
I. ccThe ccpatient ccProtection ccand ccAffordable ccCare ccAct ccbrought ccsignificant ccreform
ccto ccthe cchealth cccare ccindustry.
II. ccHealth cccare ccmanagers ccwill ccno cclonger ccneed ccdata ccanalytics ccin ccthe ccnear
ccfuture.
III. ccA ccwide ccrange ccof cctasks ccin cchospital cccare cccan ccbe cceasily ccautomated.
IV. ccOperation ccand ccSupply ccchain ccmanagement ccencompasses ccthe ccplanning
ccand ccmanagement ccof ccall ccactivities ccinvolved ccin ccsourcing ccand ccprocurement,
ccconversion, ccand cclogistics. cc- ccAnswer ccI ccand ccIV cconly
John, ccthe ccmanager ccof cca ccgrowing ccemergency ccdepartment, ccwants ccto ccorder
ccsupplies. ccHe ccknows ccthat ccthe ccED ccpatient ccdemand ccis ccstronger ccin ccthe
ccsummer ccthan ccin ccany ccother ccseason. ccWhich ccforecasting ccmethod(s) ccshould
cche ccuse? cc- ccAnswer ccTrend ccand ccseasonal
Which ccof ccthese ccforecasts ccis ccthe ccBEST cc(Most ccAccurate)? cc- ccAnswer ccThe
ccone ccwith cca ccMAD ccof cczero.
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc# ccCustomers
, 1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
Which ccone ccof ccthe ccfollowing ccis ccthe ccthree-period ccsimple ccmoving ccaverage
ccforecast ccfor ccperiod ccnumber cc9? cc- ccAnswer cc62
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc#Customers
1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
Which ccone ccof ccthe ccfollowing ccis ccthe ccthree-period ccweighted ccmoving ccaverage
ccforecast ccfor ccperiod ccnumber cc9? cc(weights ccare cc0.5, cc0.3, ccand cc0.2
ccrespectively) cc- ccAnswer cc62.3
A cchospital cccafeteria cchas ccexperienced ccthe ccfollowing cccustomer ccloads ccon ccthe
ccpast ccFriday ccevenings.
Friday cc#Customers
1 cc49
2 cc55
3 cc57
4 cc59
5 cc56
6 cc61
7 cc62
8 cc63
If cctheir ccforecast ccfor ccperiod cc7 ccwas cc59 cccustomers, ccthen ccwhat ccis cctheir
ccforecast ccfor ccperiod ccnumber cc9 ccusing cca ccsmoothing ccconstant cc(α) ccof cc0.7? cc-
ccAnswer cc62.43
The ccprimary ccpurpose ccof ccthe ccbalanced ccscorecard ccis cc- ccAnswer ccto cceffectively
ccimplement ccstrategy
