USPS SALES AND SERVICES ASSOCIATE TRAINING EXAM
2 LATEST VERSIONS (VERSION A & B) ACTUAL EXAM
300 REAL EXAM QUESTIONS AND CORRECT DEATILED
ANSWERS WITH RATIONALES|ALREADY GRADED A+
"If it fits, it ships" - ANSWER: Any postal service produced priority mail flat rate boxes
Priority Mail - ANSWER: 2-3 day service, no minimum weight, max 70lbs/108in, free
shipping supplies, flat rate pricing option
Priority Mail maximum weight and size - ANSWER: 70 lbs and 108 inches
PS Form 153 - ANSWER: Signature Confirmation
Signature Confirmation - ANSWER: proof of receipt
Signature Confirmation is only available for - ANSWER: domestic mail.
USPS tracking is available for - ANSWER: us domestic, APO/FPO, and any us territory
or possession
PS Form 3877 Firm Mailing Book - ANSWER: for accountable mail, atleast 3 or more
usps tracking articles presented for mailing at one time.
Insurance Coverage - ANSWER: can be purchased for the lesser of the actual value,
repair cost, or insurance amount up tp $5000
PS Form 3813 - ANSWER: Domestic Insured Mail Reciept for insurance coverage up
to $200. (black 2 part form)
PS Form 3813-P - ANSWER: Domestic Insured Mail Receipt required for insurance
coverage greater than $200 up to $5000. (blue 2 part form)
Insured Mail with Return Receipt and Restricted Delivery - ANSWER: Only available
for mail pieces insured over $200
PS Form 3849 timeline - ANSWER: first attempt left for 5 calender days, followed by a
second, final notice. Mail piece is returned to the sender after 15 days.
Restricted delivery service - ANSWER: only a specified person or authorized agent
can recieve the item
Return receipt service provides - ANSWER: electronic confirmation of delivery that
includes date of delivery and the recipient's signature.
, PS Form 3800 - ANSWER: Certified Mail Receipt
PS Form 3849 - ANSWER: Sorry we missed you, for when delivery of a Certified Mail
item is attempted and not completed.
Registererd Mail - ANSWER: The most secure mailing service
Registered Mail Insurance limit - ANSWER: $25,000
PS 3854 Manifold Registry Dispatch Book - ANSWER: Where Registered mail is
recorded
Round Date Stamp Registered Mail envelopes - ANSWER: on the back of the mail
piece across all seams
PS Form 3806 - ANSWER: Registered Mail service
PS Form 3816 - ANSWER: COD service
Undeliverable/unclaimed COD timeline - ANSWER: items are held no longer than 10
days
Registered COD Mail maximum - ANSWER: $1000
PS Form 3816-AS - ANSWER: for more than 3 articles of COD articles mailed at the
same time
Form PS 3816 COD mail requirements - ANSWER: article number, names and
addressess of the mailer and the recipient, and amount due mailer
Domestic Mail Services - ANSWER: First Class Mail, Periodicals, Standard Mail,
Package Services and and Extra Services
USPS processing streams - ANSWER: letters, flats, machinable parcels, irregular
parcels, outside parcels.
Largest size acceptable in the mail stream - ANSWER: Parcel Post: 70Lbs and 130"
(length x girth)/ all other are 70lbs and 108" for girth
Certified Mail - ANSWER: proof of mailing and delivery. (requires signature)
Certificate of mailing - ANSWER: proof item was mailed for situations requiring date
of mailing
Domestic Insurance options - ANSWER: up to $200 (PS Form 3813) no signature and
over $200 to $5000 (PS Form 3813-P) signature required
2 LATEST VERSIONS (VERSION A & B) ACTUAL EXAM
300 REAL EXAM QUESTIONS AND CORRECT DEATILED
ANSWERS WITH RATIONALES|ALREADY GRADED A+
"If it fits, it ships" - ANSWER: Any postal service produced priority mail flat rate boxes
Priority Mail - ANSWER: 2-3 day service, no minimum weight, max 70lbs/108in, free
shipping supplies, flat rate pricing option
Priority Mail maximum weight and size - ANSWER: 70 lbs and 108 inches
PS Form 153 - ANSWER: Signature Confirmation
Signature Confirmation - ANSWER: proof of receipt
Signature Confirmation is only available for - ANSWER: domestic mail.
USPS tracking is available for - ANSWER: us domestic, APO/FPO, and any us territory
or possession
PS Form 3877 Firm Mailing Book - ANSWER: for accountable mail, atleast 3 or more
usps tracking articles presented for mailing at one time.
Insurance Coverage - ANSWER: can be purchased for the lesser of the actual value,
repair cost, or insurance amount up tp $5000
PS Form 3813 - ANSWER: Domestic Insured Mail Reciept for insurance coverage up
to $200. (black 2 part form)
PS Form 3813-P - ANSWER: Domestic Insured Mail Receipt required for insurance
coverage greater than $200 up to $5000. (blue 2 part form)
Insured Mail with Return Receipt and Restricted Delivery - ANSWER: Only available
for mail pieces insured over $200
PS Form 3849 timeline - ANSWER: first attempt left for 5 calender days, followed by a
second, final notice. Mail piece is returned to the sender after 15 days.
Restricted delivery service - ANSWER: only a specified person or authorized agent
can recieve the item
Return receipt service provides - ANSWER: electronic confirmation of delivery that
includes date of delivery and the recipient's signature.
, PS Form 3800 - ANSWER: Certified Mail Receipt
PS Form 3849 - ANSWER: Sorry we missed you, for when delivery of a Certified Mail
item is attempted and not completed.
Registererd Mail - ANSWER: The most secure mailing service
Registered Mail Insurance limit - ANSWER: $25,000
PS 3854 Manifold Registry Dispatch Book - ANSWER: Where Registered mail is
recorded
Round Date Stamp Registered Mail envelopes - ANSWER: on the back of the mail
piece across all seams
PS Form 3806 - ANSWER: Registered Mail service
PS Form 3816 - ANSWER: COD service
Undeliverable/unclaimed COD timeline - ANSWER: items are held no longer than 10
days
Registered COD Mail maximum - ANSWER: $1000
PS Form 3816-AS - ANSWER: for more than 3 articles of COD articles mailed at the
same time
Form PS 3816 COD mail requirements - ANSWER: article number, names and
addressess of the mailer and the recipient, and amount due mailer
Domestic Mail Services - ANSWER: First Class Mail, Periodicals, Standard Mail,
Package Services and and Extra Services
USPS processing streams - ANSWER: letters, flats, machinable parcels, irregular
parcels, outside parcels.
Largest size acceptable in the mail stream - ANSWER: Parcel Post: 70Lbs and 130"
(length x girth)/ all other are 70lbs and 108" for girth
Certified Mail - ANSWER: proof of mailing and delivery. (requires signature)
Certificate of mailing - ANSWER: proof item was mailed for situations requiring date
of mailing
Domestic Insurance options - ANSWER: up to $200 (PS Form 3813) no signature and
over $200 to $5000 (PS Form 3813-P) signature required
