NHA CMAA CERTIFICATION EXAM 100 QUESTIONS
WITH DETAILED VERIFIED ANSWERS/A+ GRADE
ASSURED
An office manager asks an MAA to mail a letter to a patient who is being dismissed
from the practice. Which of the following methods should the MAA use to mail the
letter? Certified mail, first-class mail, priority, or standard? - ANSWER: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - ANSWER: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical
MA to explain alternatives; Provide the patient with alternate providers phone
numbers. - ANSWER: Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? - ANSWER: CVA (means Cerebrovascular
accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage
owed for equipment delivery; five boxes of computer paper; a gift card for employee
of the quarter; or the providers cell phone payment. - ANSWER: Postage owed for
equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad - ANSWER: provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB - ANSWER: EEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. - ANSWER: Fraud
A patient receives an EOB stating services will not be covered because of Out-of-
pocket medical expenses not yet met. The amount owed is defined as? Deductible;
Copay; Allowed amount; Coinsurance. - ANSWER: Deductible
Which of the following is an example of open hours scheduling? Patients arrive at
their own convenience; Multiple patients are seen and one time; patients who have
similar diagnoses are sched for the same time; or multiple patients are scheduled at
the beginning of each hour? - ANSWER: Patients arrive at their own convenience.
, Which of the following is the most efficient method for an MAA to collect payment
for services? Collect the amount due at the time of the patient's visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. - ANSWER: Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - ANSWER:
Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee;
tell the patient to call the insurance carrier; advise the patient that the copay will be
added to their bill; or inform the patient the copay is due at the time of service. -
ANSWER: Inform the patient the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of
the following is the appropriate document the MAA should forward? Notice of
Privacy Practices; Disclosure form; Progress notes; patient registration form? -
ANSWER: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place
charts in appropriate exam room; review appointment schedule; review charts for
accuracy; arrange charts sequentially. - ANSWER: Review appointment schedule.
In addition to a witness and the adult patient, which of the following individuals
must be present for an informed consent signature? A Family member; Lawyer;
office manager; or provider. - ANSWER: Provider
All pages of a patient's medical record must include which of the following
information: Insurance ID number; Patient address; patient name; or ss number -
ANSWER: patient name
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office? Numeric; alphabetical;
subject filing; or chronological? - ANSWER: Numeric
Which of the following should an MAA give to a patient when scheduling a routine
visit: an encounter form for the next visit; a copy of the patient's prescriptions; a
financial responsibility form; or an appointment reminder? - ANSWER: An
appointment reminder.
A new patient provides an MAA with her parent's medicare card. The patient states
that she is a dependent and is eligible to use the card. What should the MAA do?
Accept the medicare card; contact medicare to see if the patient is a covered
dependent; explain to the patient that medicare does not cover dependents; or
WITH DETAILED VERIFIED ANSWERS/A+ GRADE
ASSURED
An office manager asks an MAA to mail a letter to a patient who is being dismissed
from the practice. Which of the following methods should the MAA use to mail the
letter? Certified mail, first-class mail, priority, or standard? - ANSWER: Certified Mail
A MAA should verify a patient's CPT code for which of the following processes:
Coordination of Benefits, Determining Eligibility of services, Obtaining prior
authorization, or receiving a referral? - ANSWER: Obtaining prior authorization
Prior to an invasive procedure, a patient asks an MAA about other options that are
available. Which action should the MAA take? Inform the patient of commonly used
alternatives; Advise patient to ask the provider for alternatives; seek out a clinical
MA to explain alternatives; Provide the patient with alternate providers phone
numbers. - ANSWER: Advise the patient to ask the provider for alternatives.
Which of the following abbreviations should a MAA use to document a patient
history of a stroke? CHF; CVA; MI; or MS? - ANSWER: CVA (means Cerebrovascular
accident AKA stroke)
Which of the following items is appropriate to purchase with petty cash: Postage
owed for equipment delivery; five boxes of computer paper; a gift card for employee
of the quarter; or the providers cell phone payment. - ANSWER: Postage owed for
equipment delivery
When performing closing procedures for the day, which of the following must me
secured with a lock and key? Exam rooms; scheduling book; baking deposit slip;
Provider's prescription pad - ANSWER: provider's prescription pad
Which of the following is the abbreviation for an electroencephalogram? EKG; EEG;
ECG; or EBB - ANSWER: EEG
An MAA observes another office worker altering notes in a patient's record to justify
medical necessity so that payment is made. What is this action considered?
Negligence; Fraud; Auditing; Unbundling. - ANSWER: Fraud
A patient receives an EOB stating services will not be covered because of Out-of-
pocket medical expenses not yet met. The amount owed is defined as? Deductible;
Copay; Allowed amount; Coinsurance. - ANSWER: Deductible
Which of the following is an example of open hours scheduling? Patients arrive at
their own convenience; Multiple patients are seen and one time; patients who have
similar diagnoses are sched for the same time; or multiple patients are scheduled at
the beginning of each hour? - ANSWER: Patients arrive at their own convenience.
, Which of the following is the most efficient method for an MAA to collect payment
for services? Collect the amount due at the time of the patient's visit; send a monthly
statement to the patient; call the patient to establish payment plan; or use an
outside collection agency. - ANSWER: Collect the amount due at the time of the
patient's visit.
Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - ANSWER:
Lymphadenectomy
A patient refused to pay his copay. What should the MAA do? Offer to waive the fee;
tell the patient to call the insurance carrier; advise the patient that the copay will be
added to their bill; or inform the patient the copay is due at the time of service. -
ANSWER: Inform the patient the copay is due at the time of service.
A 3rd party payer is requesting documentation to support billed services. Which of
the following is the appropriate document the MAA should forward? Notice of
Privacy Practices; Disclosure form; Progress notes; patient registration form? -
ANSWER: Progress notes.
Which of the following actions is an MAA's priority when pulling daily charts? Place
charts in appropriate exam room; review appointment schedule; review charts for
accuracy; arrange charts sequentially. - ANSWER: Review appointment schedule.
In addition to a witness and the adult patient, which of the following individuals
must be present for an informed consent signature? A Family member; Lawyer;
office manager; or provider. - ANSWER: Provider
All pages of a patient's medical record must include which of the following
information: Insurance ID number; Patient address; patient name; or ss number -
ANSWER: patient name
Which of the following medical record filing systems protects patients' privacy and
allows for unlimited expansion in a high-volume office? Numeric; alphabetical;
subject filing; or chronological? - ANSWER: Numeric
Which of the following should an MAA give to a patient when scheduling a routine
visit: an encounter form for the next visit; a copy of the patient's prescriptions; a
financial responsibility form; or an appointment reminder? - ANSWER: An
appointment reminder.
A new patient provides an MAA with her parent's medicare card. The patient states
that she is a dependent and is eligible to use the card. What should the MAA do?
Accept the medicare card; contact medicare to see if the patient is a covered
dependent; explain to the patient that medicare does not cover dependents; or
