NHA CMAA CERTIFICATION EXAM 100 QUESTIONS
WITH DETAILED VERIFIED ANSWERS/A+ GRADE
ASSURED
A dental office increases the cost of a routine teeth cleaning. The medical
administrative assistant should take which of the following actions? - ANSWER:
Update the fee schedule
Employers are mandated to provide a training program to employees regarding
OSHA guidelines within which of the following timeframes - ANSWER: Before a
employee begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a
patient has an existing workers' compensation case? - ANSWER: Obtain the carrier
case number
Required when a patient needs a diagnostic procedure - ANSWER: Written order
from the provider
The amount owed when out-of-pocket medical expenses have not been met -
ANSWER: Deductible
When reviewing laboratory results, a medical administrative assistant should take
which of the following actions after pulling the patient's chart and flagging abnormal
results? - ANSWER: -Place the results on the providers desk for review
Necessary to confirm pt demographics - ANSWER: -Occupation
Necessary to confirm pt demographics - ANSWER: -Occupation
Which of the following terms indicates the improper release of phi? - ANSWER:
Breach of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the
following actions is appropriate for the medical administrative assisyant to take? -
ANSWER: -Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
ANSWER: -Artificial plants and floral arrangement for aesthetics
What should be done when the MA discovers an error in an EMR from a previous pt
visit? - ANSWER: -Make a new entry in the EMR with the corrected information
Removal of all or part of an organ or tissue - ANSWER: -Lymphadenectomy
, The Bcc option in an email does what? - ANSWER: -Protects the privacy of each
recipient's email address
An older adult patient presents to a physician's office with his adult daughter to
clarify when to take his new medication. Which of the following actions should the
medical administrative assistant take? - ANSWER: -Advise the daughter and patient
that the physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - ANSWER: pathogen
A patient is afebrile and has rhinorrhea. What does this mean? - ANSWER: -Runny
nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - ANSWER: -HMO
Which of the following abbreviations is a type of insurance plan? - ANSWER: -POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - ANSWER: -" Good afternoon, cardiology clinic, ....
A patient submits 15 dollars each time - ANSWER: copayment
Requires a visit to the gastroenterologist - ANSWER: -Crohn's Disease
Which of the following is the best way for a medical administrative assistant to
address collection of copayment? - ANSWER: -How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - ANSWER: -
Obtained verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services
under the same part of medicare. Which of the following of medicare covers the
patient - ANSWER: -part c
Open office hours - ANSWER: - patient may walk in in their own conviniences
patients are walk-ins and are seen in the order in which they arrive.
Prior to an invasive procedure, a patient asks a medical administrative assistant
about other options that are available. What action should the assistant take? -
ANSWER: Advise the patient to ask the provider about alternative treatments.
Which of the following should a medical administrative assistant explain to new
patients prior to an initial visit? - ANSWER: -The procedure to cancel an appointment
PT - ANSWER: -physical therapy
WITH DETAILED VERIFIED ANSWERS/A+ GRADE
ASSURED
A dental office increases the cost of a routine teeth cleaning. The medical
administrative assistant should take which of the following actions? - ANSWER:
Update the fee schedule
Employers are mandated to provide a training program to employees regarding
OSHA guidelines within which of the following timeframes - ANSWER: Before a
employee begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a
patient has an existing workers' compensation case? - ANSWER: Obtain the carrier
case number
Required when a patient needs a diagnostic procedure - ANSWER: Written order
from the provider
The amount owed when out-of-pocket medical expenses have not been met -
ANSWER: Deductible
When reviewing laboratory results, a medical administrative assistant should take
which of the following actions after pulling the patient's chart and flagging abnormal
results? - ANSWER: -Place the results on the providers desk for review
Necessary to confirm pt demographics - ANSWER: -Occupation
Necessary to confirm pt demographics - ANSWER: -Occupation
Which of the following terms indicates the improper release of phi? - ANSWER:
Breach of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the
following actions is appropriate for the medical administrative assisyant to take? -
ANSWER: -Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
ANSWER: -Artificial plants and floral arrangement for aesthetics
What should be done when the MA discovers an error in an EMR from a previous pt
visit? - ANSWER: -Make a new entry in the EMR with the corrected information
Removal of all or part of an organ or tissue - ANSWER: -Lymphadenectomy
, The Bcc option in an email does what? - ANSWER: -Protects the privacy of each
recipient's email address
An older adult patient presents to a physician's office with his adult daughter to
clarify when to take his new medication. Which of the following actions should the
medical administrative assistant take? - ANSWER: -Advise the daughter and patient
that the physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - ANSWER: pathogen
A patient is afebrile and has rhinorrhea. What does this mean? - ANSWER: -Runny
nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - ANSWER: -HMO
Which of the following abbreviations is a type of insurance plan? - ANSWER: -POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - ANSWER: -" Good afternoon, cardiology clinic, ....
A patient submits 15 dollars each time - ANSWER: copayment
Requires a visit to the gastroenterologist - ANSWER: -Crohn's Disease
Which of the following is the best way for a medical administrative assistant to
address collection of copayment? - ANSWER: -How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - ANSWER: -
Obtained verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services
under the same part of medicare. Which of the following of medicare covers the
patient - ANSWER: -part c
Open office hours - ANSWER: - patient may walk in in their own conviniences
patients are walk-ins and are seen in the order in which they arrive.
Prior to an invasive procedure, a patient asks a medical administrative assistant
about other options that are available. What action should the assistant take? -
ANSWER: Advise the patient to ask the provider about alternative treatments.
Which of the following should a medical administrative assistant explain to new
patients prior to an initial visit? - ANSWER: -The procedure to cancel an appointment
PT - ANSWER: -physical therapy
