Test Bank for Potter and Perry's Canadian
Fundamentals of Nursing, 7th Edition by Astle
True or false
Referent motivates one person to communicate with another. - ANSWER: true
True or false
Channels are means of conveying and receiving messages through visual, auditory,
and tactile senses. - ANSWER: true
Choose the best answer
After a teaching session, the patient responds to the nurse saying that he
understands most of the information, but that he still has medication questions. This
part of the conversation would be an example of:
a. confrontation
b. perception
c. reflection
d. feedback - ANSWER: feedback
levels of communication- intrapersonal - ANSWER: your inner thought
levels of communication- interpersonal - ANSWER: one on one interaction
levels of communication- transpersonal - ANSWER: assess spiritual needs
levels of communication- small group - ANSWER: group work (e.g. committee and
teams)
levels of communication- public - ANSWER: interaction with audience (e.g.
educators)
forms of communication- vocabulary: denotative and connotative - ANSWER:
denotative- literal meaning (e.g. home)
connotative- shades of meaning (e.g. hospice)
forms of communication- intonation should be... - ANSWER: simple, brief, and direct
forms of communication- pacing should be... - ANSWER: slow, and make sure timing
is relevant because poor timing can lead to ineffective communication (i.e. do not
relay important information to someone if they have just received bad news)
True or false
Individuals who use a common language share the same denotative. - ANSWER: true
True or false
, The connotative meaning is the shade or interpretation of the meaning of a word
influenced by the thought, feelings, or ideas people have about the word. - ANSWER:
true
Choose the best answer
The nurse who understands important aspects of verbal communication is aware
that patients may react based on the connotative meaning of some words. An
example of this is a patient who states:
a. "I understand how to use the nebulizer"
b. "I have a walker at home"
c. "To me, hospice means giving up"
d. "I know the symptoms of an infected incision" - ANSWER: c
communication and the nurse-patient relationship- pre-interaction phase - ANSWER:
before meeting the patient
communication and the nurse-patient relationship- orientation phase - ANSWER: the
nurse and the patient meet and get to know each other
communication and the nurse-patient relationship- working phase - ANSWER: the
nurse and patient work together to solve problems and accomplish goals
communication and the nurse-patient relationship- termination phase - ANSWER:
occurs at the end of a relationship
Choose the best answer
The nurse takes time to complete introductions and to begin getting to know the
patient. Which phase:
a. pre-interaction
b. orientation
c. working
d. termination - ANSWER: orientation
therapeutic communication- effective communication leads to... - ANSWER: better
quality care, improved relationships, and improved clinical outcomes
therapeutic communication- ineffective communication leads to... - ANSWER: stress,
adverse events, and delays/inefficiencies
therapeutic communication- attending - ANSWER: active listening
therapeutic communication- responding - ANSWER: verbal and nonverbal
acknowledgment of sender's message
therapeutic communication- clarifying - ANSWER: communicating as specifically as
possible to help the message become clear
Fundamentals of Nursing, 7th Edition by Astle
True or false
Referent motivates one person to communicate with another. - ANSWER: true
True or false
Channels are means of conveying and receiving messages through visual, auditory,
and tactile senses. - ANSWER: true
Choose the best answer
After a teaching session, the patient responds to the nurse saying that he
understands most of the information, but that he still has medication questions. This
part of the conversation would be an example of:
a. confrontation
b. perception
c. reflection
d. feedback - ANSWER: feedback
levels of communication- intrapersonal - ANSWER: your inner thought
levels of communication- interpersonal - ANSWER: one on one interaction
levels of communication- transpersonal - ANSWER: assess spiritual needs
levels of communication- small group - ANSWER: group work (e.g. committee and
teams)
levels of communication- public - ANSWER: interaction with audience (e.g.
educators)
forms of communication- vocabulary: denotative and connotative - ANSWER:
denotative- literal meaning (e.g. home)
connotative- shades of meaning (e.g. hospice)
forms of communication- intonation should be... - ANSWER: simple, brief, and direct
forms of communication- pacing should be... - ANSWER: slow, and make sure timing
is relevant because poor timing can lead to ineffective communication (i.e. do not
relay important information to someone if they have just received bad news)
True or false
Individuals who use a common language share the same denotative. - ANSWER: true
True or false
, The connotative meaning is the shade or interpretation of the meaning of a word
influenced by the thought, feelings, or ideas people have about the word. - ANSWER:
true
Choose the best answer
The nurse who understands important aspects of verbal communication is aware
that patients may react based on the connotative meaning of some words. An
example of this is a patient who states:
a. "I understand how to use the nebulizer"
b. "I have a walker at home"
c. "To me, hospice means giving up"
d. "I know the symptoms of an infected incision" - ANSWER: c
communication and the nurse-patient relationship- pre-interaction phase - ANSWER:
before meeting the patient
communication and the nurse-patient relationship- orientation phase - ANSWER: the
nurse and the patient meet and get to know each other
communication and the nurse-patient relationship- working phase - ANSWER: the
nurse and patient work together to solve problems and accomplish goals
communication and the nurse-patient relationship- termination phase - ANSWER:
occurs at the end of a relationship
Choose the best answer
The nurse takes time to complete introductions and to begin getting to know the
patient. Which phase:
a. pre-interaction
b. orientation
c. working
d. termination - ANSWER: orientation
therapeutic communication- effective communication leads to... - ANSWER: better
quality care, improved relationships, and improved clinical outcomes
therapeutic communication- ineffective communication leads to... - ANSWER: stress,
adverse events, and delays/inefficiencies
therapeutic communication- attending - ANSWER: active listening
therapeutic communication- responding - ANSWER: verbal and nonverbal
acknowledgment of sender's message
therapeutic communication- clarifying - ANSWER: communicating as specifically as
possible to help the message become clear
