QDM EXPERT EXAM NEWEST 2024 ACTUAL EXAM
COMPLETE 160 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
ANSWER: QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
- ANSWER: $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - ANSWER:
failures, variation, and success
Which principle addresses waste reduction and/or elimination - ANSWER: Optimize
Business Performance
Which type of activity is the customer willing to pay for - ANSWER: value-added
activity
Which action does not embody the Be Scientific Principle - ANSWER: Following your
gut instinct
Which tool is used in a quality improvement project and states the business
objectives - ANSWER: QAT Charter
Which tool will help determine the scope of my project - ANSWER: SIPOC
What tool will help me gain insight into customer expectations - ANSWER: Voice of
Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships
- ANSWER: Customer Corridor
You should always pilot your solution to ensure it performs as expected - ANSWER:
False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
ANSWER: Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's
cause - ANSWER: 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale
implementation - ANSWER: Build understandin
, Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
ANSWER: Flow Chart
How much a measure deviates from the norm over time - ANSWER: Variation
A graph that pictures the degree of variation in a process - ANSWER: Run Chart
If your targets aren't achieved you should return to the Assess phase and restart -
ANSWER: False
Repacking equipment to move storage is an example of what type of activity -
ANSWER: Non-value add
What type of activity is training on a new regulation - ANSWER: Value enabling
What type of waste can result from under-delivering on a product or service -
ANSWER: Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working - ANSWER: 5S+1
Identifying and removing core constraints is an example of - ANSWER: Systems
thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
ANSWER: Visual Management
Which change management approach should be used in conditions of high risk -
ANSWER: Power-coercive
The environmental-adaptive change management approach should be used in which
condition - ANSWER: When radical change is necessary
The basic assumption of the Normative-re-education approach is that - ANSWER:
People want to go with the flow
Which answer is not one of the objectives common to all projects
Time Scope Performance Success - ANSWER: Success
Which activity common to all project management processes must have a plan -
ANSWER: Controlling
Which stakeholder is considered a dedicated stakeholder - ANSWER: Project team
members
COMPLETE 160 QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
Which of these options applies to QDM? 1 Only my FedEx Opco uses it 2 Only my
department uses it 3 Nobody uses it 4 QDM applies to all functions and activities -
ANSWER: QDM applies to all functions and activities
The 1-10-100 Rule says that every dollar spent doing things right the first time avoids
- ANSWER: $100 for the failure
The QDM Principle Measure, Measure, Measure involves measuring... - ANSWER:
failures, variation, and success
Which principle addresses waste reduction and/or elimination - ANSWER: Optimize
Business Performance
Which type of activity is the customer willing to pay for - ANSWER: value-added
activity
Which action does not embody the Be Scientific Principle - ANSWER: Following your
gut instinct
Which tool is used in a quality improvement project and states the business
objectives - ANSWER: QAT Charter
Which tool will help determine the scope of my project - ANSWER: SIPOC
What tool will help me gain insight into customer expectations - ANSWER: Voice of
Customer (VOC)
What tool helps link projects to strategic objectives regarding customer relationships
- ANSWER: Customer Corridor
You should always pilot your solution to ensure it performs as expected - ANSWER:
False
A diagram used to brainstorm causes of a failure and sort the causes into categories -
ANSWER: Fishbone
Way of brainstorming that helps to dig beyond initial observations of a problem's
cause - ANSWER: 5 Whys
Which step is not a part of the Launch phase of ABLE 1 Prepare an implementation
plan 2 Define a control plan 3 Build understanding 4 Launch a full-scale
implementation - ANSWER: Build understandin
, Which is not a component of a control plan
1 Flow Chart 2 Evaluation Metrics 3 Performance Goals 4 Contingency/Action Plans -
ANSWER: Flow Chart
How much a measure deviates from the norm over time - ANSWER: Variation
A graph that pictures the degree of variation in a process - ANSWER: Run Chart
If your targets aren't achieved you should return to the Assess phase and restart -
ANSWER: False
Repacking equipment to move storage is an example of what type of activity -
ANSWER: Non-value add
What type of activity is training on a new regulation - ANSWER: Value enabling
What type of waste can result from under-delivering on a product or service -
ANSWER: Correction
Which tool helps you to maintain an organized, safe and high-performing way of
working - ANSWER: 5S+1
Identifying and removing core constraints is an example of - ANSWER: Systems
thinking
Paul can tell with just a glance if a tool is missing. What QDM tool is he using -
ANSWER: Visual Management
Which change management approach should be used in conditions of high risk -
ANSWER: Power-coercive
The environmental-adaptive change management approach should be used in which
condition - ANSWER: When radical change is necessary
The basic assumption of the Normative-re-education approach is that - ANSWER:
People want to go with the flow
Which answer is not one of the objectives common to all projects
Time Scope Performance Success - ANSWER: Success
Which activity common to all project management processes must have a plan -
ANSWER: Controlling
Which stakeholder is considered a dedicated stakeholder - ANSWER: Project team
members
