NHM 441 EXAM 2 QUIZ QUESTIONS WITH CORRECT ANSWERS
There cis ca cdistinct cdifference cbetween ccommercial cand cnoncommercial cfoodservice
coperations. cT/F c- ccorrect canswers✔✔False
Foodservice cin cuniversities cis cgenerally cvery cuninspiring cand cwithout cculinary
cdiversity.T/F c- ccorrect canswers✔✔False
Employee cdining ccan cmirror ctraditional ccommercial cdining.T/F c- ccorrect
canswers✔✔True
Institutional cfoodservice cis cnot ca csubset cof cnoncommercial cfoodservice.T/F c- ccorrect
canswers✔✔False
Major ccategories cof cnoncommercial cfood-service cinclude:
a.
K-12 cschools
b.
Universities
c.
Employee cdining
d.
All cthe cabove c- ccorrect canswers✔✔D. cAll cof cthe cabove
One cof cthe cchallenges cof chealthcare cfoodservice cis? c- ccorrect canswers✔✔The
cdiffering cneeds cand cdietary crequirements cof cthe ccustomers
Military cfoodservice coperation cservice clevels care: c- ccorrect canswers✔✔as cbasic cas
ccafeteria cstyle cdining cto csophisticated cfine cdining coperation
Many csimilarities care cfound cbetween ccommercial cand cnoncommercial cinclude
Culinary
Menu
Management cstructures c- ccorrect canswers✔✔All cof cthe cabove
The cnoncommercial csegment cof cfoodservice cis cbecoming ca cvery cinteresting cand
cappealing ccareer cpath cfor ccollege cgraduates cbecause cof? c- ccorrect
canswers✔✔Engaging cculinary cand cservice ctrends
b.
Offering cflexible chours cof coperation
c.
Strong cfinancial cstructure
d.
, Both cA cand cB
According cto cthe ctext, cChick-Fil-A, cMcAlister's cDeli, cSubway, cand cWhich-Wich ccan
cnow cbe cfound cin? c- ccorrect canswers✔✔Universities
Managing ca cschool cfoodservice coperation crequires cstrong cand cwide-ranging
cprofessional cknowledge cand cskills cin csuch careas cas?
a.
Policies cand cregulations
b.
Nutrition
c.
Finances
d.
All cthe cabove c- ccorrect canswers✔✔D. cAll cof cthe cabove
Prison cfoodservice ctakes ca cspecial cskill cof c- ccorrect canswers✔✔Managing cfood
cdollars cper ccustomer
Knowing cthe ccustomer cis ckey cto cbusiness csuccess cwhen cmanaging ca cfoodservice
coperation. cT/F c- ccorrect canswers✔✔True
Whether ca ccommercial cor cnoncommercial coperation cand cregardless cof cthe ctype cof
cfoodservice cvenue, clocation, cor cservice coffered, cthere care cseven csteps cof cthe
cservice csystem cthat cmust cbe cprovided cto ccustomers.T/F c- ccorrect
canswers✔✔False
In cbuffet cservice, cthe ccustomer cis cresponsible cfor cserving cand cbringing ctheir cfood
cback cto ca cdining carea cfrom cwhere cit cis cavailable cby cthe cfoodservice coperation.T/F
c- ccorrect canswers✔✔True
In cmost cfull cservice crestaurants, cmore cthan cone ctype cof cservice cis cused. cT/F c-
ccorrect canswers✔✔True
The cfive csteps cof cthe cservice csystem care? c- ccorrect canswers✔✔Greet, cOrder,
cDelivery, cPayment, cand cExit
Based con cthe cCustomer cService cGap cModel, cwhich cis cnot ca cservice cgap? c-
ccorrect canswers✔✔Marketing
Most coften, ccustomers corder ctheir cfood cthrough? c- ccorrect canswers✔✔A cface-to-
face cinteraction cwith can cemployee cof cthe cbusine
Cafeteria cservice cis? c- ccorrect canswers✔✔One cin cwhich cthe ccustomer cgoes
cthrough ca cfood cline, cselecting cmenu citems, cwhile cfoodservice cemployees cserve
cthem cinto cdishes
There cis ca cdistinct cdifference cbetween ccommercial cand cnoncommercial cfoodservice
coperations. cT/F c- ccorrect canswers✔✔False
Foodservice cin cuniversities cis cgenerally cvery cuninspiring cand cwithout cculinary
cdiversity.T/F c- ccorrect canswers✔✔False
Employee cdining ccan cmirror ctraditional ccommercial cdining.T/F c- ccorrect
canswers✔✔True
Institutional cfoodservice cis cnot ca csubset cof cnoncommercial cfoodservice.T/F c- ccorrect
canswers✔✔False
Major ccategories cof cnoncommercial cfood-service cinclude:
a.
K-12 cschools
b.
Universities
c.
Employee cdining
d.
All cthe cabove c- ccorrect canswers✔✔D. cAll cof cthe cabove
One cof cthe cchallenges cof chealthcare cfoodservice cis? c- ccorrect canswers✔✔The
cdiffering cneeds cand cdietary crequirements cof cthe ccustomers
Military cfoodservice coperation cservice clevels care: c- ccorrect canswers✔✔as cbasic cas
ccafeteria cstyle cdining cto csophisticated cfine cdining coperation
Many csimilarities care cfound cbetween ccommercial cand cnoncommercial cinclude
Culinary
Menu
Management cstructures c- ccorrect canswers✔✔All cof cthe cabove
The cnoncommercial csegment cof cfoodservice cis cbecoming ca cvery cinteresting cand
cappealing ccareer cpath cfor ccollege cgraduates cbecause cof? c- ccorrect
canswers✔✔Engaging cculinary cand cservice ctrends
b.
Offering cflexible chours cof coperation
c.
Strong cfinancial cstructure
d.
, Both cA cand cB
According cto cthe ctext, cChick-Fil-A, cMcAlister's cDeli, cSubway, cand cWhich-Wich ccan
cnow cbe cfound cin? c- ccorrect canswers✔✔Universities
Managing ca cschool cfoodservice coperation crequires cstrong cand cwide-ranging
cprofessional cknowledge cand cskills cin csuch careas cas?
a.
Policies cand cregulations
b.
Nutrition
c.
Finances
d.
All cthe cabove c- ccorrect canswers✔✔D. cAll cof cthe cabove
Prison cfoodservice ctakes ca cspecial cskill cof c- ccorrect canswers✔✔Managing cfood
cdollars cper ccustomer
Knowing cthe ccustomer cis ckey cto cbusiness csuccess cwhen cmanaging ca cfoodservice
coperation. cT/F c- ccorrect canswers✔✔True
Whether ca ccommercial cor cnoncommercial coperation cand cregardless cof cthe ctype cof
cfoodservice cvenue, clocation, cor cservice coffered, cthere care cseven csteps cof cthe
cservice csystem cthat cmust cbe cprovided cto ccustomers.T/F c- ccorrect
canswers✔✔False
In cbuffet cservice, cthe ccustomer cis cresponsible cfor cserving cand cbringing ctheir cfood
cback cto ca cdining carea cfrom cwhere cit cis cavailable cby cthe cfoodservice coperation.T/F
c- ccorrect canswers✔✔True
In cmost cfull cservice crestaurants, cmore cthan cone ctype cof cservice cis cused. cT/F c-
ccorrect canswers✔✔True
The cfive csteps cof cthe cservice csystem care? c- ccorrect canswers✔✔Greet, cOrder,
cDelivery, cPayment, cand cExit
Based con cthe cCustomer cService cGap cModel, cwhich cis cnot ca cservice cgap? c-
ccorrect canswers✔✔Marketing
Most coften, ccustomers corder ctheir cfood cthrough? c- ccorrect canswers✔✔A cface-to-
face cinteraction cwith can cemployee cof cthe cbusine
Cafeteria cservice cis? c- ccorrect canswers✔✔One cin cwhich cthe ccustomer cgoes
cthrough ca cfood cline, cselecting cmenu citems, cwhile cfoodservice cemployees cserve
cthem cinto cdishes
