Chapter 01
Establishing Credibility
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a
local veterinary hospital. That kind of experience will help him develop competence.
True False
4. Kelsey pursues business opportunities aggressively because she believes that doing
nothing can be very costly. Kelsey demonstrates a focus on action.
True False
5. A manager who acts out of self-interest is more likely to be viewed as credible than
one who does not.
True False
6. Effective communicators gain trust by connecting with others.
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain
her needs to the team.
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,8. Someone who has an enlarged vision of those affected by his or her business
activities has a sense of accountability.
True False
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a
share of the business.
True False
10. A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so
frequently, she most likely causes people to mistrust her.
True False
11. Character-based traits are instrumental in establishing trust in the workplace.
True False
12. It is the duty of government employees to act visibly, predictably, and
understandably when dealing with the public.
True False
13. In recent years, transparency has become the dominant business ethic for
communications.
True False
14. Employees usually speak up when they observe potentially unethical behavior.
True False
15. In recent years, employees have increasingly judged their upper managers to be
ethical.
True False
16. A person of integrity will have one set of values for his or her personal life and
another set of values for his or her work life.
True False
17. Because business problems are expensive and time-consuming to solve, experts
recommend avoiding open discussion of serious issues.
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,18. Today, most workplaces are becoming more closed off and independent.
True False
19. The FAIR test is a way to predict how employees will react to a new policy.
True False
20. A study showed that the public speaking ability of business leaders is a key influence
on employee engagement.
True False
Multiple Choice Questions
21. Which phrase explains what the post-trust era is?
A. a period in which the government no longer allows monopolies or
trusts to form
B. a period characterized by the formation of trusts to manage the wealth of
businesses
C. a period in which people put more of their trust in big business than in big
government
D. a period in which the government allows financial trusts to try to make the
economy safer
E. a period in which people have lost the trust they once had in the business
community
22. What brought about the state of affairs known as the post-trust era?
A. the disclosure of widespread cheating in
school
B. a series of business scandals and economic
crises
C. the decrease in human interactions in
business
D. the practice of outsourcing
jobs
E. a switch to more transparency by
businesses
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 23. In the post-trust era
A. businesses are often thought to operate against the public's best
interests.
B. the majority of employees have faith in their leaders and
colleagues at work.
C. transparency is no longer important in the
workplace.
D. stakeholders do not require businesses to be accountable
to them.
E. character-based traits play a very small role in establishing
credibility.
24. Which of the following is true of competence?
A. It has grown less important in the post-
trust era.
B. It is often evaluated by one's track record of
achievements.
C. It is innate and cannot be gained through
experience.
D. It increases when individuals focus on connecting
with others.
E. It depends mainly on the ability to build a sense of
community.
25.
Edgar's boss has told him that he needs to demonstrate more competence on the
job. Which of the following actions will help him do so?
A. taking on fewer projects at one
time
B. asking coworkers what their
needs are
C. working independently and not consulting
others
D. hiding his mistakes from his team
members
E. setting specific work goals and
achieving them
1-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
Establishing Credibility
True / False Questions
1. People who cheat in school are more likely to cheat in the workplace.
True False
2.
In the post-trust era, most employees have faith in their leaders and colleagues.
True False
3. Kai, who wants to be a veterinarian, has lined up a summer internship working for a
local veterinary hospital. That kind of experience will help him develop competence.
True False
4. Kelsey pursues business opportunities aggressively because she believes that doing
nothing can be very costly. Kelsey demonstrates a focus on action.
True False
5. A manager who acts out of self-interest is more likely to be viewed as credible than
one who does not.
True False
6. Effective communicators gain trust by connecting with others.
True False
7. Nancy wants to cultivate a sense of community. Her first step should be to explain
her needs to the team.
True False
1-1
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,8. Someone who has an enlarged vision of those affected by his or her business
activities has a sense of accountability.
True False
9. In the phrase stakeholder view, the word stakeholder refers to someone who owns a
share of the business.
True False
10. A company president often states in her written and oral communications that she is
answerable to the people who use the company's products. By repeating this so
frequently, she most likely causes people to mistrust her.
True False
11. Character-based traits are instrumental in establishing trust in the workplace.
True False
12. It is the duty of government employees to act visibly, predictably, and
understandably when dealing with the public.
True False
13. In recent years, transparency has become the dominant business ethic for
communications.
True False
14. Employees usually speak up when they observe potentially unethical behavior.
True False
15. In recent years, employees have increasingly judged their upper managers to be
ethical.
True False
16. A person of integrity will have one set of values for his or her personal life and
another set of values for his or her work life.
True False
17. Because business problems are expensive and time-consuming to solve, experts
recommend avoiding open discussion of serious issues.
True False
1-2
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
,18. Today, most workplaces are becoming more closed off and independent.
True False
19. The FAIR test is a way to predict how employees will react to a new policy.
True False
20. A study showed that the public speaking ability of business leaders is a key influence
on employee engagement.
True False
Multiple Choice Questions
21. Which phrase explains what the post-trust era is?
A. a period in which the government no longer allows monopolies or
trusts to form
B. a period characterized by the formation of trusts to manage the wealth of
businesses
C. a period in which people put more of their trust in big business than in big
government
D. a period in which the government allows financial trusts to try to make the
economy safer
E. a period in which people have lost the trust they once had in the business
community
22. What brought about the state of affairs known as the post-trust era?
A. the disclosure of widespread cheating in
school
B. a series of business scandals and economic
crises
C. the decrease in human interactions in
business
D. the practice of outsourcing
jobs
E. a switch to more transparency by
businesses
1-3
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
, 23. In the post-trust era
A. businesses are often thought to operate against the public's best
interests.
B. the majority of employees have faith in their leaders and
colleagues at work.
C. transparency is no longer important in the
workplace.
D. stakeholders do not require businesses to be accountable
to them.
E. character-based traits play a very small role in establishing
credibility.
24. Which of the following is true of competence?
A. It has grown less important in the post-
trust era.
B. It is often evaluated by one's track record of
achievements.
C. It is innate and cannot be gained through
experience.
D. It increases when individuals focus on connecting
with others.
E. It depends mainly on the ability to build a sense of
community.
25.
Edgar's boss has told him that he needs to demonstrate more competence on the
job. Which of the following actions will help him do so?
A. taking on fewer projects at one
time
B. asking coworkers what their
needs are
C. working independently and not consulting
others
D. hiding his mistakes from his team
members
E. setting specific work goals and
achieving them
1-4
Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
