Management Chapter 3 Terms
Information and Decision Makin
performance deficiency - answersthe problem situation occurs when actual performance
is less than desired
performance opportunity - answersthe problem occurs when an actual situation either
turns out better than anticipated or offers the potential to be so
problem solving - answersthe process of identifying a discrepancy between an actual
and desired state of affairs and then taking action to resolve the deficiency or take
advantage of the opportunity
decision - answersa choice among possible alternative courses of action
programmed decision - answersthe type of decision which applies a solution from past
experience to a routine problem
programmed decisions - answerssolutions already available from past experience to
solve problems that are familiar, straightforward, and clear with respect to information
needs
nonprogrammed decision - answersthe type of decision which applies a specific solution
crafted for a unique problem
nonprogrammed decisions - answersmost problems faced by higher-level managers are
of this type, with the problems often involving choice of strategies and objectives in
situations of some uncertainty
crisis - answersthe occurrence of an unexpected problem that can lead to disaster if not
resolved quickly and appropriately
certain environment - answersthe type of environment which offers complete
information on possible action alternatives and their consequences
risk environment - answersthe type of environment which lacks complete information,
but offers probabilities of the likely outcomes for possible action alternatives
probability - answersthe degree of likelihood that an event will occur
Information and Decision Makin
performance deficiency - answersthe problem situation occurs when actual performance
is less than desired
performance opportunity - answersthe problem occurs when an actual situation either
turns out better than anticipated or offers the potential to be so
problem solving - answersthe process of identifying a discrepancy between an actual
and desired state of affairs and then taking action to resolve the deficiency or take
advantage of the opportunity
decision - answersa choice among possible alternative courses of action
programmed decision - answersthe type of decision which applies a solution from past
experience to a routine problem
programmed decisions - answerssolutions already available from past experience to
solve problems that are familiar, straightforward, and clear with respect to information
needs
nonprogrammed decision - answersthe type of decision which applies a specific solution
crafted for a unique problem
nonprogrammed decisions - answersmost problems faced by higher-level managers are
of this type, with the problems often involving choice of strategies and objectives in
situations of some uncertainty
crisis - answersthe occurrence of an unexpected problem that can lead to disaster if not
resolved quickly and appropriately
certain environment - answersthe type of environment which offers complete
information on possible action alternatives and their consequences
risk environment - answersthe type of environment which lacks complete information,
but offers probabilities of the likely outcomes for possible action alternatives
probability - answersthe degree of likelihood that an event will occur
