Name: Score:
75 Multiple choice questions
Term 1 of 75
Sales transactions can occur in multiple currencies. The company wants to manage exchange
rates. You need to explain to the company how D365 sales handles currency. Which two
statements describes how D365 Sales handles currency
a. By default, all available currencies can be used
b. By default, a base currency is available and other currencies can be added as needed
c. Exchange rates are automatically updated
d. Exchange rates need to be updated manually
b. By default, a base currency is available and other currencies can be added as needed
d. Exchange rates need to be updated manually
1. Universal Resource Scheduling
2. Resource scheduling optimization
3. Connected Field Service
1. Power Virtual Agents
2. SMS - text message
3. Omnichannel for Customer Service
c. Open the resource utilization board and filer by the term expert plumber
d. Open the schedule board and filer by the term expert plumber
,Term 2 of 75
You need to prepare and send a quote to a customer. What are two possible ways?
a. Close the quote
b. Generate the document by using a Word template
c. Export the quote as a PDF file
d. Create an order
1. Work Orders
2. Scheduling a dispatch tools
3. Asset management
4. Preventative maintenance
1. Asset Management
2. Return merchandise authorization
b. Generate the document by using a Word template
c. Export the quote as a PDF file
1. Marketing list only
2. Both a marketing segment and list
Term 3 of 75
A company plans to implement D365 Customer Service. The company wants to use the system to
determine when customers are having an issue and need help. You need to track customer issues
until the issues are resolved. What should you create?
Opportunity
Contact
Case
Quote
,Term 4 of 75
If a sales lead that is synchronized from LinkedIn already exists, D365 Marketing
- creates a new lead that uses LinkedIn data
- overwrites the current lead with LinkedIn data
- updates the current lead with LinkedIn data
- updates the current contact with LinkedIn data
- creates new lead with LinkedIn data
UPDATES the current LEAD with the linkedin data
b. Schedule and dispatch the work order
b. D365 Sales Enterprise
d. LinkedIn Sales Navigator
c. Azure IoT Central
D. Azure IoT Hub
Term 5 of 75
All employees at a company work 8 hours a day. Resource 1 has 40 hours available for a specific
week. You need to schedule Resource1 to work on a project.
Remaining capacity
Percentage capacity
Full capacity
Front-load hours
, Term 6 of 75
1. Service for integration environmental sensors with D365 Customer Service
2. Service for configuring integrations between the Customer Service app and environmental
sensors
3. Rules that trigger on actions in the Customer Service app
4. Rules and actions that execute the integration between environmental sensors and the
Customer Service app
Options:
Azure IoT Hub
Azure IoT Central
Service-level agreement
Power Automate
1. Azure IoT Hub
2. Azure IoT Central
3. Power Automate
4. Azure IoT Central
1. Marketing list only
2. Both a marketing segment and list
1. Work Orders
2. Scheduling a dispatch tools
3. Asset management
4. Preventative maintenance
c. Azure IoT Central
D. Azure IoT Hub
75 Multiple choice questions
Term 1 of 75
Sales transactions can occur in multiple currencies. The company wants to manage exchange
rates. You need to explain to the company how D365 sales handles currency. Which two
statements describes how D365 Sales handles currency
a. By default, all available currencies can be used
b. By default, a base currency is available and other currencies can be added as needed
c. Exchange rates are automatically updated
d. Exchange rates need to be updated manually
b. By default, a base currency is available and other currencies can be added as needed
d. Exchange rates need to be updated manually
1. Universal Resource Scheduling
2. Resource scheduling optimization
3. Connected Field Service
1. Power Virtual Agents
2. SMS - text message
3. Omnichannel for Customer Service
c. Open the resource utilization board and filer by the term expert plumber
d. Open the schedule board and filer by the term expert plumber
,Term 2 of 75
You need to prepare and send a quote to a customer. What are two possible ways?
a. Close the quote
b. Generate the document by using a Word template
c. Export the quote as a PDF file
d. Create an order
1. Work Orders
2. Scheduling a dispatch tools
3. Asset management
4. Preventative maintenance
1. Asset Management
2. Return merchandise authorization
b. Generate the document by using a Word template
c. Export the quote as a PDF file
1. Marketing list only
2. Both a marketing segment and list
Term 3 of 75
A company plans to implement D365 Customer Service. The company wants to use the system to
determine when customers are having an issue and need help. You need to track customer issues
until the issues are resolved. What should you create?
Opportunity
Contact
Case
Quote
,Term 4 of 75
If a sales lead that is synchronized from LinkedIn already exists, D365 Marketing
- creates a new lead that uses LinkedIn data
- overwrites the current lead with LinkedIn data
- updates the current lead with LinkedIn data
- updates the current contact with LinkedIn data
- creates new lead with LinkedIn data
UPDATES the current LEAD with the linkedin data
b. Schedule and dispatch the work order
b. D365 Sales Enterprise
d. LinkedIn Sales Navigator
c. Azure IoT Central
D. Azure IoT Hub
Term 5 of 75
All employees at a company work 8 hours a day. Resource 1 has 40 hours available for a specific
week. You need to schedule Resource1 to work on a project.
Remaining capacity
Percentage capacity
Full capacity
Front-load hours
, Term 6 of 75
1. Service for integration environmental sensors with D365 Customer Service
2. Service for configuring integrations between the Customer Service app and environmental
sensors
3. Rules that trigger on actions in the Customer Service app
4. Rules and actions that execute the integration between environmental sensors and the
Customer Service app
Options:
Azure IoT Hub
Azure IoT Central
Service-level agreement
Power Automate
1. Azure IoT Hub
2. Azure IoT Central
3. Power Automate
4. Azure IoT Central
1. Marketing list only
2. Both a marketing segment and list
1. Work Orders
2. Scheduling a dispatch tools
3. Asset management
4. Preventative maintenance
c. Azure IoT Central
D. Azure IoT Hub
