Management Chapter 6 Information and
Decision Making
__________ is the collective brain power or shared knowledge of a worker.
A. Intellectual capital
B. Computer competency
C. Information competency
D. Knowledge management
E. Computer systems support - answersA
Intellectual capital is the collective brain power or shared knowledge of a workforce.
The increasing use of information technology has several implications for the internal
operations of organisations. Which of the following is NOT one of these implications?
A. Individuals and teams can communicate more easily and can electronically share
information
B. Organisations can be flattened and operate with fewer levels of management
C. The speed of decision-making can be decreased
correct
D. Coordination and control among decision-makers can be increased
E. Flexibility in reconfiguring operations and organising special projects can be
increased - answersB
Information technology is making communications easy, immediate, inexpensive and
important.
Which level of management uses information to implement operational plans and
objectives, to make short-run decisions and to transact day-to-day business operations?
A. Top managers
B. Middle managers
C. First-level managers
D.Top and middle managers
E. All levels of management - answersC.
First-level managers use information to implement operational plans and objectives, to
make short-run decisions and to transact day-to-day business operations.
Expert systems are computer programs designed to:
A. electronically communicate and transfer data to and from other computers.
B. assist managers with record-keeping and filing functions.
C. perform a variety of inventory control functions.
D. give management experts the ability to create charts and graphs from numerical
data.
E. mimic the thinking of human experts and offer decision-making advice to the user. -
answersE.
, Expert systems are computer programs designed to mimic the thinking of human
experts and offer decision-making advice to the user.
A __________ allows users to interact directly with a computer to organise and analyse
data for solving complex and sometimes unstructured problems.
A. corporate portal
B. decision support system
C. management information system
D. data interchange system
E. corporate enterprise portal - answersB.
A decision support system (DSS) allows users to interact directly with a computer to
organise and analyse data for solving complex and sometimes unstructured problems.
A computer network that uses the public internet to allow communication between the
organisation and special elements in its external environment is called an:
A. intranet.
B. internalnet.
C. extranet.
D. externalnet.
E. infonet. - answersC.
Extranet is a computer network that uses the public internet to allow communication
between the organisation and elements in its external environment.
In group decision-making, when members believe, usually prematurely and incorrectly
that they are all in agreement it is known as an:
A. illusion of group unanimity.
B. illusion of invulnerability.
C. illusion of group morality.
D. illusion of group bullying.
E. illusion of deviant members conforming. - answersA.
When members believe, usually prematurely and incorrectly, that they are all in
agreement it is known as an illusion of group unanimity.
When people face complex environments and have limited information, they often use
simplifying strategies for decision-making. These simplifying strategies are known as:
A. uncertainty reduction.
B. heuristics.
C. optimising.
D. rationalisation.
E. work simplification. - answersB.
Heuristics are strategies for simplifying decision-making.
A __________ occurs when actual performance is less than desired performance.
A. performance issue
B. performance deficiency
C. performance opportunity
Decision Making
__________ is the collective brain power or shared knowledge of a worker.
A. Intellectual capital
B. Computer competency
C. Information competency
D. Knowledge management
E. Computer systems support - answersA
Intellectual capital is the collective brain power or shared knowledge of a workforce.
The increasing use of information technology has several implications for the internal
operations of organisations. Which of the following is NOT one of these implications?
A. Individuals and teams can communicate more easily and can electronically share
information
B. Organisations can be flattened and operate with fewer levels of management
C. The speed of decision-making can be decreased
correct
D. Coordination and control among decision-makers can be increased
E. Flexibility in reconfiguring operations and organising special projects can be
increased - answersB
Information technology is making communications easy, immediate, inexpensive and
important.
Which level of management uses information to implement operational plans and
objectives, to make short-run decisions and to transact day-to-day business operations?
A. Top managers
B. Middle managers
C. First-level managers
D.Top and middle managers
E. All levels of management - answersC.
First-level managers use information to implement operational plans and objectives, to
make short-run decisions and to transact day-to-day business operations.
Expert systems are computer programs designed to:
A. electronically communicate and transfer data to and from other computers.
B. assist managers with record-keeping and filing functions.
C. perform a variety of inventory control functions.
D. give management experts the ability to create charts and graphs from numerical
data.
E. mimic the thinking of human experts and offer decision-making advice to the user. -
answersE.
, Expert systems are computer programs designed to mimic the thinking of human
experts and offer decision-making advice to the user.
A __________ allows users to interact directly with a computer to organise and analyse
data for solving complex and sometimes unstructured problems.
A. corporate portal
B. decision support system
C. management information system
D. data interchange system
E. corporate enterprise portal - answersB.
A decision support system (DSS) allows users to interact directly with a computer to
organise and analyse data for solving complex and sometimes unstructured problems.
A computer network that uses the public internet to allow communication between the
organisation and special elements in its external environment is called an:
A. intranet.
B. internalnet.
C. extranet.
D. externalnet.
E. infonet. - answersC.
Extranet is a computer network that uses the public internet to allow communication
between the organisation and elements in its external environment.
In group decision-making, when members believe, usually prematurely and incorrectly
that they are all in agreement it is known as an:
A. illusion of group unanimity.
B. illusion of invulnerability.
C. illusion of group morality.
D. illusion of group bullying.
E. illusion of deviant members conforming. - answersA.
When members believe, usually prematurely and incorrectly, that they are all in
agreement it is known as an illusion of group unanimity.
When people face complex environments and have limited information, they often use
simplifying strategies for decision-making. These simplifying strategies are known as:
A. uncertainty reduction.
B. heuristics.
C. optimising.
D. rationalisation.
E. work simplification. - answersB.
Heuristics are strategies for simplifying decision-making.
A __________ occurs when actual performance is less than desired performance.
A. performance issue
B. performance deficiency
C. performance opportunity
