Certification Exam Questions With
Answers.
You are unsure if the contents of your customer's shipment are considered hazardous
materials. Which of the following is the appropriate action - ANSWER- Contact the UPS
Hazardous Materials Support Center
All packages containing dry ice must: - ANSWER- Be marked 'Dry Ice' or 'Carbon
Dioxide, Solid' and include a description of the non-hazardous contents
Include dry ice weight
Contain contents, weight and non-hazardous content's description on the CMS label
When is it appropriate to cover up "hazardous" markings or labels with stickers or
markers? - ANSWER- It is never appropriate to do this
Which of the following is/are a possible penalty for shipping hazardous materials? -
ANSWER- Both fine and imprisonment
Which of the following are precautions that should be taken when shipping lithium
batteries? - ANSWER- All battery covers should be installed to protect against short
circuits
Device should be turned off with the switch secured
Use bubble cushioning to wrap individual batteries/cells
If a trigger term is mentioned by a customer, written somewhere on the package
contents or is marked on the box, what is the proper course of action for you to take? -
ANSWER- Ask the customer what is in the package
How can you ascertain if a package may contain hazardous materials? - ANSWER- Be
alert to unusual odors coming from the package
Read the description on the shipping label
Listen for sounds that indicate a liquid
When shipping dry ice in a foam cooler, the lid should be sealed tight before placing
inside a box - ANSWER- False
Some equipment, such as laptops and cellphones, may have additional-life batteries
which customers want to ship with their package. What battery category would these
shipments fall under? - ANSWER- A battery packed in equipment