ADMN 232 Final Exam Prep |Questions and Answers
Define efficiency ** Answ** "Achieving maximum productivity with minimum wasted
effort or expense."
Define effectiveness ** Answ** "The degree to which something is successful in
producing a desired result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over
"the last mile" of the package, exemplifies the inventory capacity of the company. **
Answ** False, this demonstrates Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical
expertise needed for the company's day-today operations in order to be a successful
manager. ** Answ** True.
First-line managers hold positions like plant manager, regional manager, or divisional
manager. ** Answ** False.
A manager speaking at the opening of a new facility or representing the company at a
community luncheon to support local charities is performing the figurehead role of
management. ** Answ** True.
Conceptual skills are the ability to work well with others. ** Answ** False.
"_______" is getting work done with a minimum of effort, expense, or waste. **
Answ** Efficiency.
"__________" is the degree to which something is successful in producing a desired
result. ** Answ** Effectiveness.
,The management function of _______ involves determining organizational goals and a
means for achieving them. ** Answ** Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his
subordinates will play within the unit. He decides who will take charge of each team and
who will be in charge of handling customers. In this scenario, which of the following
management functions is Juan performing? ** Answ** Organizing.
Controlling involves setting standards to achieve organizational goals. ** Answ**
True.
_______ manage the performance of entry-level employees who are directly
responsible for producing the company's products or services. ** Answ** First Line
Managers.
In the team leader structure, team members perform nearly all the functions traditionally
performed by _______ under the direction of a team leader. ** Answ** First Line
Managers.
What is the liason role of managers? ** Answ** In this role, managers deal with
people outside their units.
When Westborough Software laid off 300 employees last week, CEO Diane Wagner
called a press conference to announce the company's actions to the media. In doing so,
Diane was performing the _______ managerial role. ** Answ** Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they
demand immediate attention and action. ** Answ** Disturbance handler.
, Which of the following skills encompass the specialized procedures and knowledge
required to get the job done? ** Answ** Technical skills.
The ability to see the organization as a whole is an important component of _______
skills. ** Answ** Conceptual skills.
Conceptual skills include the ability to understand and reconcile multiple complex
problems. ** Answ** True.
_______ skills are important for all levels of management. ** Answ** Human skills.
_______ are managers who started out strong in their careers but were knocked off the
fast track by the time they reached middle to upper levels of management. ** Answ**
Derailers.
Define management. ** Answ** Management is getting work done through others.
What are the four functions of management? ** Answ** Planning, organizing,
leading, and controlling.
Describe the planning function of management. ** Answ** The planning function
involves setting organizational goals and plans to achieve them.
Describe the organizing function of management. ** Answ** The organizing function
involves who will do what jobs, who is in charge of who, etc.
Describe the leading function of management. ** Answ** The leading function
involves inspiring and motivating employees to achieve goals.
Describe the controlling function of management. ** Answ** The controlling function
involves monitoring progress toward goals and taking corrective action if needed.
Define efficiency ** Answ** "Achieving maximum productivity with minimum wasted
effort or expense."
Define effectiveness ** Answ** "The degree to which something is successful in
producing a desired result."
Amazon's ability to ship over 5 billion items a year to customers, with great control over
"the last mile" of the package, exemplifies the inventory capacity of the company. **
Answ** False, this demonstrates Amazon's effectiveness.
As a top manager in an IT company, Janice does not need to have the technical
expertise needed for the company's day-today operations in order to be a successful
manager. ** Answ** True.
First-line managers hold positions like plant manager, regional manager, or divisional
manager. ** Answ** False.
A manager speaking at the opening of a new facility or representing the company at a
community luncheon to support local charities is performing the figurehead role of
management. ** Answ** True.
Conceptual skills are the ability to work well with others. ** Answ** False.
"_______" is getting work done with a minimum of effort, expense, or waste. **
Answ** Efficiency.
"__________" is the degree to which something is successful in producing a desired
result. ** Answ** Effectiveness.
,The management function of _______ involves determining organizational goals and a
means for achieving them. ** Answ** Planning.
Juan, who manages the marketing unit of a company, is deciding what roles each of his
subordinates will play within the unit. He decides who will take charge of each team and
who will be in charge of handling customers. In this scenario, which of the following
management functions is Juan performing? ** Answ** Organizing.
Controlling involves setting standards to achieve organizational goals. ** Answ**
True.
_______ manage the performance of entry-level employees who are directly
responsible for producing the company's products or services. ** Answ** First Line
Managers.
In the team leader structure, team members perform nearly all the functions traditionally
performed by _______ under the direction of a team leader. ** Answ** First Line
Managers.
What is the liason role of managers? ** Answ** In this role, managers deal with
people outside their units.
When Westborough Software laid off 300 employees last week, CEO Diane Wagner
called a press conference to announce the company's actions to the media. In doing so,
Diane was performing the _______ managerial role. ** Answ** Spokesperson.
In the _______ role, managers respond to pressures and problems so severe that they
demand immediate attention and action. ** Answ** Disturbance handler.
, Which of the following skills encompass the specialized procedures and knowledge
required to get the job done? ** Answ** Technical skills.
The ability to see the organization as a whole is an important component of _______
skills. ** Answ** Conceptual skills.
Conceptual skills include the ability to understand and reconcile multiple complex
problems. ** Answ** True.
_______ skills are important for all levels of management. ** Answ** Human skills.
_______ are managers who started out strong in their careers but were knocked off the
fast track by the time they reached middle to upper levels of management. ** Answ**
Derailers.
Define management. ** Answ** Management is getting work done through others.
What are the four functions of management? ** Answ** Planning, organizing,
leading, and controlling.
Describe the planning function of management. ** Answ** The planning function
involves setting organizational goals and plans to achieve them.
Describe the organizing function of management. ** Answ** The organizing function
involves who will do what jobs, who is in charge of who, etc.
Describe the leading function of management. ** Answ** The leading function
involves inspiring and motivating employees to achieve goals.
Describe the controlling function of management. ** Answ** The controlling function
involves monitoring progress toward goals and taking corrective action if needed.
