Name: Score:
67 Multiple choice questions
Term 1 of 67
(theory X or theory Y) workers are creative and motivated persons who do not require coercion
and when given the change, can perform exceedingly well.
ethnocentrism
classical theory
systems theory
theory Y
Term 2 of 67
a psychological and voluntary process that goes beyond simply reacting to sounds and includes
understanding, analyzing, evaluating and responding
listening
empathy
hearing
speaking
Term 3 of 67
what are the four areas of strategic communication
situational knowledge, goal setting, communication competence, anxiety management
social media engagement, content creation, brand awareness, audience targeting
market analysis, product development, sales strategy, customer feedback
budget allocation, resource management, team dynamics, performance evaluation
,Term 4 of 67
which of the following skills are noted for being the key components of success in the
business world?
nonverbal skills
speech writing skills
interpersonal skills
oral skills
Term 5 of 67
agreeable, neutral or indirect phrases used to describe unpleasant events.
regulators
euphenmisms
kinesics
emblems
Term 6 of 67
unintentional movements that reflect the sender's true emotions
adaptors
regulators
affect displays
emblems
, Term 7 of 67
messages from subordinates to superiors
closed system
horizontal communication
downward and job intructions
upward communication
Term 8 of 67
this system allows free movement of energy, information, ideas, data, people, and so on across
organizational boundaries
closed system
variable system
isolated system
open system
Term 9 of 67
what are the two theories classical theory includes
darwins theory of evolution and newtons laws of motion
taylors scientific management theory and webers bureaucracy theory
einsteins theory of relativity and hawking's black hole theory
freuds psychoanalytic theory and maslows hierarchy of needs
67 Multiple choice questions
Term 1 of 67
(theory X or theory Y) workers are creative and motivated persons who do not require coercion
and when given the change, can perform exceedingly well.
ethnocentrism
classical theory
systems theory
theory Y
Term 2 of 67
a psychological and voluntary process that goes beyond simply reacting to sounds and includes
understanding, analyzing, evaluating and responding
listening
empathy
hearing
speaking
Term 3 of 67
what are the four areas of strategic communication
situational knowledge, goal setting, communication competence, anxiety management
social media engagement, content creation, brand awareness, audience targeting
market analysis, product development, sales strategy, customer feedback
budget allocation, resource management, team dynamics, performance evaluation
,Term 4 of 67
which of the following skills are noted for being the key components of success in the
business world?
nonverbal skills
speech writing skills
interpersonal skills
oral skills
Term 5 of 67
agreeable, neutral or indirect phrases used to describe unpleasant events.
regulators
euphenmisms
kinesics
emblems
Term 6 of 67
unintentional movements that reflect the sender's true emotions
adaptors
regulators
affect displays
emblems
, Term 7 of 67
messages from subordinates to superiors
closed system
horizontal communication
downward and job intructions
upward communication
Term 8 of 67
this system allows free movement of energy, information, ideas, data, people, and so on across
organizational boundaries
closed system
variable system
isolated system
open system
Term 9 of 67
what are the two theories classical theory includes
darwins theory of evolution and newtons laws of motion
taylors scientific management theory and webers bureaucracy theory
einsteins theory of relativity and hawking's black hole theory
freuds psychoanalytic theory and maslows hierarchy of needs
