MB-910 EXAM QUESTIONS WITH CORRECT SOLUTIONS, ALREADY PASSED!!

Name: Score:


75 Multiple choice questions

Term 1 of 75
The company wants multiple users to access the latest version of a sales proposal in D365 Sales.
Users must be able to attach notes to the proposal. Which app should you recommend?

Excel


Outlook

D365 Sales Insight

Teams

Term 2 of 75
1. Keep track of equipment inspections, maintenance, and repairs
- Return to vendor
- Asset Management
- Knowledge Management
2. Provide a replacement for faulty equipment that cannot be repaired on site
- Return to vendor
- Asset Management
- Return merchandise authorization

1. Asset Management
2. Return merchandise authorization

1. Assistant
2. Talking Points

1. Marketing list only
2. Both a marketing segment and list


1. Omnichannel
2. Routing Rules
3. Out-of-the-box

,Term 3 of 75
Who knows whom
Quotes
Invoicing
Choices:
D365 Sales
D365 Sales Insights

B. D365 Sales


1. D365 Customer Voice 2. Linkedin Campaign Manager 3. D365 Customer Insights

1. D365 Customer Service 2. Universal Resource Scheduling


D365 Sales Insights
D365 Sales
D365 Sales

Term 4 of 75
If a sales lead that is synchronized from LinkedIn already exists, D365 Marketing
- creates a new lead that uses LinkedIn data
- overwrites the current lead with LinkedIn data
- updates the current lead with LinkedIn data
- updates the current contact with LinkedIn data
- creates new lead with LinkedIn data

UPDATES the current LEAD with the linkedin data


b. Schedule and dispatch the work order

a. generate leads from LinkedIn
c. Schedule and publish social posts

1. Asset Management
2. Return merchandise authorization

,Term 5 of 75
You need to create a forecast in D365 Sales so that the sales director will be able to predict
upcoming sales revenue. Which standard record type is used to create the forecast.

Account

Lead


Quote

Opportunity

Term 6 of 75
1. Capture the technicians daily on-site time while performing cable installations
Options:
D365 Field Service
D365 Sales
D365 Customer Service
2. Allow technicians to see a list of the daily work orders on their mobile device
Options:
D365 Field Service Mobile App
D365 Sales
D365 Customer Service

1. Connected Customer Service
2. Omnichannel for Customer Service

b. Edit the existing chart
d. Create a new chart

1. D365 Field Service
2. D365 Field Service Mobile App

1. Microsoft Teams
2. LinkedIn Sales Navigator
3. Microsoft Dataverse

, Term 7 of 75
1. Stakeholders do not have access to the environment. They must be able to view business data
that is always up to date.
2. Pharmacists need a list of the number of orders filled and to fill the next day, week as well as a
list of prescription drugs that are out of stock.
Options:
- Excel
- PBI
- D265 Sales dashboard
- Plug-In

1. LEAD
2. ACCOUNT

b. Schedule and dispatch the work order

1. Activities
2. Dashboards
3. Views

1. Excel
2. D365 Sales Dashboard

Term 8 of 75
A company plans to implement D365 Customer Service. The company wants to use the system to
determine when customers are having an issue and need help. You need to track customer issues
until the issues are resolved. What should you create?

Opportunity

Contact

Case

Quote