M100 COMMUNITY ASSOCIATION MANAGEMENT
EXAM 2024/2025 UPDATED WITH DETAILED
QUESTION AND 100% CORRECT ANSWERS
How a group organizes itself will have an important impact on how successful it will be
in completing its task. Hackman (1987) argues that one of the key factors that will
increase the likelihood of a group employing a task-appropriate performance strategy is
the existence of a _____ ____, which supports explicitly an assessment of alternative
ways of proceeding with the task.
A. shared office
B. group norm
C. designated leader
D. secret protractor - CORRECT ANSWER Answer: B) group norm
Harvey (1974) has identified a related process (to groupthink), which he has labeled the
__________ paradox. This concerns the groups inability to manage agreement. He
points to the tendency for some groups to take action that is in contradiction to the
desires of all of its members. The underlying dynamics of the paradox appear to be that
while, individually, group members know what needs to be done to solve the problem,
they are reluctant to take whatever action is required. This reluctance stems from the
fear that their action will be disapproved of by others and that this disapproval will result
in rejection. Consequently, each individual refrains from confronting others with their
view of reality. It is each individual's failure to confront which results in the group's
making decisions that nobody agrees with.
A. Texas
B. Group acquired
C. Abilene
D. Pacification - CORRECT ANSWER: C) Abilene
A person's response to a social situation depends upon how she interprets what she
sees. Her perception of others will influence how she behaves towards them. It will also
influence her expectations about how they will behave towards her. The way a new
employee behaves towards somebody she meets for the first time will depend upon
whether this other person is perceived to be her boss, colleague or subordinate. The
other's ____ will also influence how she expects them to behave towards her.
A. boss
B. race
C. choice
D. role - CORRECT ANSWER: D) role
, Transactional Analysis provides a useful model for understanding the nature of
interpersonal relationships. It was pioneered by Eric Berne (1964, 1972) and offers a
theory of personality and personal interaction. Personality is presented in terms of three
ego states: _______, _______, and _______.
A. Parent, Adult, and Child
B. Ego, Id, and Super-Ego
C. Past, Present, and Future
D. Normal, Abnormal, and Realistic - CORRECT ANSWER: A) Parent, Adult, and Child
Schutz (1958) advanced the notion of three basic interpersonal needs: ____________,
control and affection. ____________ refers to the need to be with people and to be
alone, to have enough contact to avoid loneliness and enough aloneness to avoid
enmeshment and enjoy solitude. Control refers to decision-making processes between
people and areas of power, influence and authority. It involves the need to achieve
enough influence to be able to control important outcomes and to be able to relinquish
enough control to be able to lean on others and allow them to take responsibility for
outcomes. Affection refers to close personal emotional feelings such as love and hate. It
involves the need to avoid being engulfed in emotional entanglements and the need to
avoid having too little affection and a life without love and warmth.
A. assertiveness
B. avoidance
C. inclusion
D. happiness - CORRECT ANSWER: C) inclusion
__________ people appear to behave as if they are continually asking themselves the
question "What do I need to do to bring about the state of affairs I desire?"
A. Proactive
B. Intelligent
C. Emotional
D. Self-serving - CORRECT ANSWER: A) Proactive
__________ people express their needs and stand up for their own rights, but do so in
ways that respect the rights of others.
A. Tall
B. Aggressive
C. Injured
D. Assertive - CORRECT ANSWER: D) Assertive
One reason why some people do not ________ themselves and, therefore, find it
difficult to influence others is because they have a high need for approval and
acceptance, and fear that if they stand up for their rights others might reject them.
EXAM 2024/2025 UPDATED WITH DETAILED
QUESTION AND 100% CORRECT ANSWERS
How a group organizes itself will have an important impact on how successful it will be
in completing its task. Hackman (1987) argues that one of the key factors that will
increase the likelihood of a group employing a task-appropriate performance strategy is
the existence of a _____ ____, which supports explicitly an assessment of alternative
ways of proceeding with the task.
A. shared office
B. group norm
C. designated leader
D. secret protractor - CORRECT ANSWER Answer: B) group norm
Harvey (1974) has identified a related process (to groupthink), which he has labeled the
__________ paradox. This concerns the groups inability to manage agreement. He
points to the tendency for some groups to take action that is in contradiction to the
desires of all of its members. The underlying dynamics of the paradox appear to be that
while, individually, group members know what needs to be done to solve the problem,
they are reluctant to take whatever action is required. This reluctance stems from the
fear that their action will be disapproved of by others and that this disapproval will result
in rejection. Consequently, each individual refrains from confronting others with their
view of reality. It is each individual's failure to confront which results in the group's
making decisions that nobody agrees with.
A. Texas
B. Group acquired
C. Abilene
D. Pacification - CORRECT ANSWER: C) Abilene
A person's response to a social situation depends upon how she interprets what she
sees. Her perception of others will influence how she behaves towards them. It will also
influence her expectations about how they will behave towards her. The way a new
employee behaves towards somebody she meets for the first time will depend upon
whether this other person is perceived to be her boss, colleague or subordinate. The
other's ____ will also influence how she expects them to behave towards her.
A. boss
B. race
C. choice
D. role - CORRECT ANSWER: D) role
, Transactional Analysis provides a useful model for understanding the nature of
interpersonal relationships. It was pioneered by Eric Berne (1964, 1972) and offers a
theory of personality and personal interaction. Personality is presented in terms of three
ego states: _______, _______, and _______.
A. Parent, Adult, and Child
B. Ego, Id, and Super-Ego
C. Past, Present, and Future
D. Normal, Abnormal, and Realistic - CORRECT ANSWER: A) Parent, Adult, and Child
Schutz (1958) advanced the notion of three basic interpersonal needs: ____________,
control and affection. ____________ refers to the need to be with people and to be
alone, to have enough contact to avoid loneliness and enough aloneness to avoid
enmeshment and enjoy solitude. Control refers to decision-making processes between
people and areas of power, influence and authority. It involves the need to achieve
enough influence to be able to control important outcomes and to be able to relinquish
enough control to be able to lean on others and allow them to take responsibility for
outcomes. Affection refers to close personal emotional feelings such as love and hate. It
involves the need to avoid being engulfed in emotional entanglements and the need to
avoid having too little affection and a life without love and warmth.
A. assertiveness
B. avoidance
C. inclusion
D. happiness - CORRECT ANSWER: C) inclusion
__________ people appear to behave as if they are continually asking themselves the
question "What do I need to do to bring about the state of affairs I desire?"
A. Proactive
B. Intelligent
C. Emotional
D. Self-serving - CORRECT ANSWER: A) Proactive
__________ people express their needs and stand up for their own rights, but do so in
ways that respect the rights of others.
A. Tall
B. Aggressive
C. Injured
D. Assertive - CORRECT ANSWER: D) Assertive
One reason why some people do not ________ themselves and, therefore, find it
difficult to influence others is because they have a high need for approval and
acceptance, and fear that if they stand up for their rights others might reject them.
