HCM435 MIDTERM EXAM QUESTIONS AND VERIFIED CORRECT
ANSWERS 100% GUARANTEED PASS
Cause-and-effect diagrams
Used to identify all possible causes of an effect, a problem, or an objective
Decision matrix
Used to systematically identify, analyze, and rate the strength of relationships between
sets of information
5 whys
Used to find the underlying causes of performance problems
Flow Charts
Identify and document the flow or sequence of events in a process, and develop an
optimal new process during the solution stage
Flow chart diagram (spaghetti)
Used to show the movement of people, materials, paperwork,or information during a
process
Quantitative Tools
Surveys
Questionnaires
Interviews
6 ways of creating and using surveys
1. Define the survey objective
2. Identify the people to be surveyed
, 3. Select the survey population
4. Construct the survey
5. Test the survey and prepare final draft
6. Administer the survey
(memorize the first words of each sentence to help remember the order quickly )
4 step force field analysis process
1. Brainstorm all possible forces that could affect the solution
2. Assess the strength of each of the forces
3. Place the forces in the diagram. The length of each arrow is proportional to the
strength of the force it represents
4. Discuss how to increase the forces for the change and reduce those against it
4 common mistakes
1. Solution
2. Symptoms
3. Consequence
4. Scope
Impact of organizational Culture
Can empower a quality improvement environment and improve patient health outcomes
6 barriers to building a culture of quality
1. Lack of quality management expertise
2. Misguided soutions to problems
3. Lack of resources and tech support
4. Lack of awareness of inefficiencies
ANSWERS 100% GUARANTEED PASS
Cause-and-effect diagrams
Used to identify all possible causes of an effect, a problem, or an objective
Decision matrix
Used to systematically identify, analyze, and rate the strength of relationships between
sets of information
5 whys
Used to find the underlying causes of performance problems
Flow Charts
Identify and document the flow or sequence of events in a process, and develop an
optimal new process during the solution stage
Flow chart diagram (spaghetti)
Used to show the movement of people, materials, paperwork,or information during a
process
Quantitative Tools
Surveys
Questionnaires
Interviews
6 ways of creating and using surveys
1. Define the survey objective
2. Identify the people to be surveyed
, 3. Select the survey population
4. Construct the survey
5. Test the survey and prepare final draft
6. Administer the survey
(memorize the first words of each sentence to help remember the order quickly )
4 step force field analysis process
1. Brainstorm all possible forces that could affect the solution
2. Assess the strength of each of the forces
3. Place the forces in the diagram. The length of each arrow is proportional to the
strength of the force it represents
4. Discuss how to increase the forces for the change and reduce those against it
4 common mistakes
1. Solution
2. Symptoms
3. Consequence
4. Scope
Impact of organizational Culture
Can empower a quality improvement environment and improve patient health outcomes
6 barriers to building a culture of quality
1. Lack of quality management expertise
2. Misguided soutions to problems
3. Lack of resources and tech support
4. Lack of awareness of inefficiencies
