HCM 401 FINAL ACTUAL QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS GRADED A++
Flows of Communication can be combined into patterns called communication networks.
True
False
True
________is an unstructured and informal network founded on social relationships rather than
organizational charts or job descriptions.
A) Grapevine
B) Wheel
C) Circle
D) Chain
A) Grapevine
Which is not a way to improve cross-cultural communication?
A) Repeat a message when there is doubt
B) Maintain eye contact with the individual
,C) Watch for nonverbal signs of a lack of understanding
D) Listen carefully to the entire message
B) Maintain eye contact with the individual
There are six areas of responsibility for healthcare organizations. Which is not one of those areas of
responsibility?
A) Providing economic benefits to the community
B) Being in full compliance with legal requirements
C) Meeting ethical and fiduciary obligations
D) Offering unique benefits to the community
E) All are examples of responsibility
E) All are examples of responsibility
Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action
towards a goal resulting from psychological or social factors, the factors giving the purpose or direction
to behavior.
True
False
True
The three components of the process of motivation are:
A) Goals, incentives, and behavior
,B) Behavior, wants, and direction
C) Incentives, behavior, and goals
D) Unsatisfied need, drive, and satisfied need
A) Goals, incentives, and behavior?
The content theories of motivation focus on the assumption that individuals are motivated by the
desire to satisfy their inner needs.
True
False
True
Process theories of motivation focus on the cognitive processes underlying an individual's level of
motivation.
True
False
True
The levels in Maslow's Hierarchy of Needs are:
A) Growth, relatedness, and existence
B) Satisfiers, physiological, relatedness, self-esteem, and safety
C) Physiological, affiliation, safety, self-actualization, and self-esteem
, D) Hygiene, affiliation, safety, satisfies, and self-actualization
E) Self-actualization, self-esteem, affiliation, saftey, and physiological
E) Self-actualization, self-esteem, affiliation, saftey, and physiological
Employee motivation has a direct impact on a health services organization's performance
True
False
True
According to Alderfer, individuals must satisfy their lower level needs, at least to an acceptable state,
before the person can be motivated to achieve higher level needs.
True
False
True
Managers need to be conscious of the fact that all employees are not driven by the same needs, nor is
any employee driven by the same need, at the same time.
True
False
True
Alder's ERG theory like Maslow's Hierarchy of Needs requires an individual to satisfy a lower level
need for a higher-level need to become the driver of a person's behavior.
WITH COMPLETE SOLUTIONS GRADED A++
Flows of Communication can be combined into patterns called communication networks.
True
False
True
________is an unstructured and informal network founded on social relationships rather than
organizational charts or job descriptions.
A) Grapevine
B) Wheel
C) Circle
D) Chain
A) Grapevine
Which is not a way to improve cross-cultural communication?
A) Repeat a message when there is doubt
B) Maintain eye contact with the individual
,C) Watch for nonverbal signs of a lack of understanding
D) Listen carefully to the entire message
B) Maintain eye contact with the individual
There are six areas of responsibility for healthcare organizations. Which is not one of those areas of
responsibility?
A) Providing economic benefits to the community
B) Being in full compliance with legal requirements
C) Meeting ethical and fiduciary obligations
D) Offering unique benefits to the community
E) All are examples of responsibility
E) All are examples of responsibility
Motivation is described as the conscious or unconscious stimulus, incentive, or motives for action
towards a goal resulting from psychological or social factors, the factors giving the purpose or direction
to behavior.
True
False
True
The three components of the process of motivation are:
A) Goals, incentives, and behavior
,B) Behavior, wants, and direction
C) Incentives, behavior, and goals
D) Unsatisfied need, drive, and satisfied need
A) Goals, incentives, and behavior?
The content theories of motivation focus on the assumption that individuals are motivated by the
desire to satisfy their inner needs.
True
False
True
Process theories of motivation focus on the cognitive processes underlying an individual's level of
motivation.
True
False
True
The levels in Maslow's Hierarchy of Needs are:
A) Growth, relatedness, and existence
B) Satisfiers, physiological, relatedness, self-esteem, and safety
C) Physiological, affiliation, safety, self-actualization, and self-esteem
, D) Hygiene, affiliation, safety, satisfies, and self-actualization
E) Self-actualization, self-esteem, affiliation, saftey, and physiological
E) Self-actualization, self-esteem, affiliation, saftey, and physiological
Employee motivation has a direct impact on a health services organization's performance
True
False
True
According to Alderfer, individuals must satisfy their lower level needs, at least to an acceptable state,
before the person can be motivated to achieve higher level needs.
True
False
True
Managers need to be conscious of the fact that all employees are not driven by the same needs, nor is
any employee driven by the same need, at the same time.
True
False
True
Alder's ERG theory like Maslow's Hierarchy of Needs requires an individual to satisfy a lower level
need for a higher-level need to become the driver of a person's behavior.
