HCM 401: MIDTERM EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Various components of effective strategic communication
outcome
context
messages
tactical reinforcement
feedback
Elements of effective communication for knowledge management
commmunicator must desire to communicate, understand how others learn, credibility
receiver must purpose of message, time frame
Various verbal and nonverbal methods of communication
Verbal
- spoken
-written
- dialogue
- face to face
Nonverbal
- proxemics
- kinesics
,- face and eye behavior
- paralanguage
Why reinforcement schedule's timing and frequency are important
the frequency will determine the time it takes to learn a new behavior
Content theories and process theories of motivation
Content theories - explain the specific factors that motivate people
Process theories - focus on the cognitive processes underlying an individual's level of
motivation
Importance of group's size
Less than five - problems arise relating to an inability to make decisions and lower
levels of creativity
too large - subgroups form, distracting from main purpose, majority of group time goes
to functioning purposes versus required task
Diversity
the full range of human similaries and differences in group affiliation including gener,
race/ethnicity, social class role within an organization, age, religion, sexual orientation,
physical ability and other group identities.
Cultural Competency
a set of congruent behaviors, attitudes and policies that come together in a system,
agency or among professionals that enables effective work in cross-cultural situations.
Diversity Management
a strategically driven process whose emphasis is on building skills and creating policies
that will address the changing demographics of the workforce and patient population
, Why changes in U.S. demographics affect the health care industry.
patient satisfaction, successful decision making, strategic goals, clinical outcomes
Three components of attitudes
- an affect (a feeling)
- cognition (a thought or belief)
- behavior (an action)
How attitudes can be changed
address the cognitive and emotional components
providing new information
identify the problem, efforts to adjust attitude, reduce conflict, seek solutions
How perceptions allow individuals to simplify their worlds
by interpreting and organizing sensation
Four stages of the perception process
- stimulation
- registration
- organization
- interpretation
Social perception
how an individual "sees" others others perceive an individual
Importance of using objective methods from employee selection
to be unbiased for employee selection
Attitude
COMPLETE SOLUTIONS VERIFIED
Various components of effective strategic communication
outcome
context
messages
tactical reinforcement
feedback
Elements of effective communication for knowledge management
commmunicator must desire to communicate, understand how others learn, credibility
receiver must purpose of message, time frame
Various verbal and nonverbal methods of communication
Verbal
- spoken
-written
- dialogue
- face to face
Nonverbal
- proxemics
- kinesics
,- face and eye behavior
- paralanguage
Why reinforcement schedule's timing and frequency are important
the frequency will determine the time it takes to learn a new behavior
Content theories and process theories of motivation
Content theories - explain the specific factors that motivate people
Process theories - focus on the cognitive processes underlying an individual's level of
motivation
Importance of group's size
Less than five - problems arise relating to an inability to make decisions and lower
levels of creativity
too large - subgroups form, distracting from main purpose, majority of group time goes
to functioning purposes versus required task
Diversity
the full range of human similaries and differences in group affiliation including gener,
race/ethnicity, social class role within an organization, age, religion, sexual orientation,
physical ability and other group identities.
Cultural Competency
a set of congruent behaviors, attitudes and policies that come together in a system,
agency or among professionals that enables effective work in cross-cultural situations.
Diversity Management
a strategically driven process whose emphasis is on building skills and creating policies
that will address the changing demographics of the workforce and patient population
, Why changes in U.S. demographics affect the health care industry.
patient satisfaction, successful decision making, strategic goals, clinical outcomes
Three components of attitudes
- an affect (a feeling)
- cognition (a thought or belief)
- behavior (an action)
How attitudes can be changed
address the cognitive and emotional components
providing new information
identify the problem, efforts to adjust attitude, reduce conflict, seek solutions
How perceptions allow individuals to simplify their worlds
by interpreting and organizing sensation
Four stages of the perception process
- stimulation
- registration
- organization
- interpretation
Social perception
how an individual "sees" others others perceive an individual
Importance of using objective methods from employee selection
to be unbiased for employee selection
Attitude
