HCM 401 FINAL EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Diversity
The entire range of human similarities and differences considered as a single group
Three characteristics of diversity
race, age, gender
Diversity Management
A process whose goal is to build skills and create policies that will address the changing
demographics of workforce and patient population
cultural competence
ongoing commitments or institutionalism of appropriate practice and policies for diverse
populations
Linguistic competence
the capacity of an org and its personnel to communicate effectively, and convey info in a
manner that is easily understood by diverse audiences including persons of limited
english prof, those who have low literacy skills, and those with disabilities
Perception
the process by which organisms interpret and organize sensation to produce a
meaningful experience of the world
Four stages of perception
stimulation, registration, organization, and interpretation
, social perception
how an ind "sees" others and how others perceive an individual
Halo effect
classifying an ind on the basis of a single characteristic
contrast effect
evaluating a person's characteristics by comparison to others
projection
perceiving others in a way that really reflect a perceiver's own attitudes and beliefs
Stereotyping
judging someone on the basis of one's perceptions of the group to which that person
belongs
pygmalion effect
causing a person to act erroneously on the basis of another person's perception
Impression mgmt
controlling another person's perception of oneself
Attitudes
a mental or neural state of readiness, organized through experience, exerting a directive
or dynamic influence on the ind response to all objects and situations to which it is
related. they are complex combo of an ind personality, beliefs, values, behaviors, and
motivations
Tri- Component Model of Attitudes
an effect (feeling), cognition (thought or belief) and behavior (action)
formation of attitudes
COMPLETE SOLUTIONS VERIFIED
Diversity
The entire range of human similarities and differences considered as a single group
Three characteristics of diversity
race, age, gender
Diversity Management
A process whose goal is to build skills and create policies that will address the changing
demographics of workforce and patient population
cultural competence
ongoing commitments or institutionalism of appropriate practice and policies for diverse
populations
Linguistic competence
the capacity of an org and its personnel to communicate effectively, and convey info in a
manner that is easily understood by diverse audiences including persons of limited
english prof, those who have low literacy skills, and those with disabilities
Perception
the process by which organisms interpret and organize sensation to produce a
meaningful experience of the world
Four stages of perception
stimulation, registration, organization, and interpretation
, social perception
how an ind "sees" others and how others perceive an individual
Halo effect
classifying an ind on the basis of a single characteristic
contrast effect
evaluating a person's characteristics by comparison to others
projection
perceiving others in a way that really reflect a perceiver's own attitudes and beliefs
Stereotyping
judging someone on the basis of one's perceptions of the group to which that person
belongs
pygmalion effect
causing a person to act erroneously on the basis of another person's perception
Impression mgmt
controlling another person's perception of oneself
Attitudes
a mental or neural state of readiness, organized through experience, exerting a directive
or dynamic influence on the ind response to all objects and situations to which it is
related. they are complex combo of an ind personality, beliefs, values, behaviors, and
motivations
Tri- Component Model of Attitudes
an effect (feeling), cognition (thought or belief) and behavior (action)
formation of attitudes
