Communication at Work Review Questions with Verified Answers (Graded A+)
How does intrapersonal communication impact interpersonal communication? - Answers It influences
how you relate to the person you're communicating with.
The medium that carries a message between two people is called the __________. - Answers channel
Read the following excerpt from a company advertisement: "Why spend money on couples therapy
when there's a better solution? When your girlfriend won't stop nagging you, slip on a pair of our 100%
guaranteed noise-canceling headphones term-3and be transported." Which potential barrier to
communication is represented here? - Answers Offensive language
A communicator's responsibility to an audience includes __________. - Answers being sensitive to the
potential differences among audience members
After the economy slowed, your boss called a meeting to speak with your team: "We need to double our
usual efforts to retain customer loyalty. In order to do that, we need to know what our customers are
feeling, what they want and what they need. I want us to design a survey that will determine whether or
not our customers are happy and ask them what changes we should be making to our services."
Apply active listening skills by considering your boss' message and selecting the response that best
interprets the main point. - Answers "I'm hearing that retaining customers during these challenging
times is a priority and you think feedback is important to achieving that goal. Can you tell us more about
what you envision for the survey?"
Which of the following describes the constructivist model of communication? - Answers This model
suggests that there is a social element to message formation and reception.
Elena was feeling very nervous about her upcoming presentation to new clients. She had her hair cut
and styled the morning of her presentation in order to project more confidence than she felt. Which
type of nonverbal communication is represented here? - Answers Physical characteristics
Select a way in which oral and written communication are different. - Answers Written communication is
typically asynchronous while oral communication often is not.
When Molly was growing up, she learned that the word "cheap" meant inexpensive.
As she proofread her draft report, however, she decided to replace the word "cheap" with another
adjective, because the word "cheap" has a negative __________ for many people. - Answers
connotation
Henrietta wanted to reassure her employees that the sharp downturn in sales was just a coincidence,
but the worry on her face made them think otherwise.Which principle of nonverbal communication is
shown here? - Answers Nonverbal communication can reveal our true thoughts and feelings.
How does intrapersonal communication impact interpersonal communication? - Answers It influences
how you relate to the person you're communicating with.
The medium that carries a message between two people is called the __________. - Answers channel
Read the following excerpt from a company advertisement: "Why spend money on couples therapy
when there's a better solution? When your girlfriend won't stop nagging you, slip on a pair of our 100%
guaranteed noise-canceling headphones term-3and be transported." Which potential barrier to
communication is represented here? - Answers Offensive language
A communicator's responsibility to an audience includes __________. - Answers being sensitive to the
potential differences among audience members
After the economy slowed, your boss called a meeting to speak with your team: "We need to double our
usual efforts to retain customer loyalty. In order to do that, we need to know what our customers are
feeling, what they want and what they need. I want us to design a survey that will determine whether or
not our customers are happy and ask them what changes we should be making to our services."
Apply active listening skills by considering your boss' message and selecting the response that best
interprets the main point. - Answers "I'm hearing that retaining customers during these challenging
times is a priority and you think feedback is important to achieving that goal. Can you tell us more about
what you envision for the survey?"
Which of the following describes the constructivist model of communication? - Answers This model
suggests that there is a social element to message formation and reception.
Elena was feeling very nervous about her upcoming presentation to new clients. She had her hair cut
and styled the morning of her presentation in order to project more confidence than she felt. Which
type of nonverbal communication is represented here? - Answers Physical characteristics
Select a way in which oral and written communication are different. - Answers Written communication is
typically asynchronous while oral communication often is not.
When Molly was growing up, she learned that the word "cheap" meant inexpensive.
As she proofread her draft report, however, she decided to replace the word "cheap" with another
adjective, because the word "cheap" has a negative __________ for many people. - Answers
connotation
Henrietta wanted to reassure her employees that the sharp downturn in sales was just a coincidence,
but the worry on her face made them think otherwise.Which principle of nonverbal communication is
shown here? - Answers Nonverbal communication can reveal our true thoughts and feelings.
