UPDATE A+ GRADED
Decision making phase
The first part of problem solving, including three stages: intelligence, design, and
choice.
Intelligence stage
The first stage of decision making in which you identify and define potential problems or
opportunities.
Design stage
The second stage of decision making in which you develop alternative solutions to the
problem and evaluate their feasibility.
Choice stage
The third stage of decision making, which requires selecting a course of action.
Problem solving
A process that goes beyond decision making to include the implementation stage.
Implementation stage
A stage of problem solving in which a solution is put into effect.
Monitoring stage
The final stage of the problem-solving process in which decision makers evaluate the
implementation.
Programmed decision
A decision made using a rule, procedure, or quantitative method.
Non-programmed decision
A decision that deals with unusual or exceptional situations that can be difficult to
quantify.
Satisfying model
A model that will find a good - but not necessarily the best - problem solution