COMMUNICATIONS - DPT 712 EXAM QUESTIONS AND ANSWERS GRADED A++

COMMUNICATIONS - DPT 712 EXAM QUESTIONS AND

ANSWERS GRADED A++


PEARLS

- Partnership

- Empathy

- Apology

- Respect

- Legitimization

- Support

What are the components of communication:

- develop message

- deliver message

- receive message

- process message

- respond to message

therapeutic communication

communication between health care provider and the patient that takes place to

advance the patient's well-being and care.

Purpose of therapeutic communication

-To collect healthcare-related information about the patient

-To provide feedback in the form of healthcare-related information, education, and

, training

-To assess the patient's behavior and, when appropriate, to modify that behavior.

only ______ % of a message is delivered is our "words"

7%

_______% of our communication is

tone, body posture, eye contact, etc...

Direct communication pathways

- talk as therapeutic

- fewer negative emotions (fear/anxiety)

- positive emotions (hope)

- non verbal; (touch, tone)

- lessen anxiety, provide comfort

Indirect communication pathways

-satisfaction with care

- motivation to adhere

- trust

- self efficacy

- clinician patient agreement

- shared understanding

Communication during exam and assessment

-satisfaction with care

- adherence to treatment plan

- recall and understanding of info given