DPT 712 FINAL COMPREHENSIVE EXAM QUESTIONS AND
ANSWERS VERIFIED
Communication between the HCP and the patient (as well as
the patient's family) that takes place to advance the patient's
well‐being and care
Therapeutic Communication
• To collect healthcare‐related information about the patient
• To provide feedback in the form of healthcare‐related
information, education, & training
• To assess the patient's behavior and, when appropriate, to
modify that behaviors
• A necessary element of patient‐centered care
Therapeutic Communication
Why do good communication skills
matter?
First impressions have a lasting impact
- Trust & Respect
• Warmth over competence
• Only 7% of message delivered is our 'words'
- 93% tone, body posturing, eye contact, etc...
• Leads to better patient outcomes
,•Satisfaction with care
•Motivation to adhere
•Trust
•Self‐efficacy
•Clinician‐patient agreement
•Shared understanding
Indirect Pathways
•Talk as therapeutic
•Fewer negative emotions (e.g. fear and
anxiety)
•Positive emotions (e.g. hope, optimism, self‐
worth)
•Non‐verbal (e.g. touch, tone)
•Lessen anxiety, provide comfort
Direct Pathways
•Satisfaction with care
•Adherence to treatment plans
•Recall and understanding of information given
•Coping with dx
•Quality of life/state of health
Communication During Examination
& Assessment
PEARLS
, - Partnership
- Empathy
- Apology
- Respect
- Legitimization
- Support
• Active Listener
- Pay attention
- Show that you are listening
(your body language)
- Provide feedback
- Defer Judgment
- Respond appropriately
Effective Communication
Active Listener
- Restatement or Paraphrasing
- Reflection
- Clarification
- Summarization
Effective Communication
What are the components of communication:
- develop message
- deliver message
ANSWERS VERIFIED
Communication between the HCP and the patient (as well as
the patient's family) that takes place to advance the patient's
well‐being and care
Therapeutic Communication
• To collect healthcare‐related information about the patient
• To provide feedback in the form of healthcare‐related
information, education, & training
• To assess the patient's behavior and, when appropriate, to
modify that behaviors
• A necessary element of patient‐centered care
Therapeutic Communication
Why do good communication skills
matter?
First impressions have a lasting impact
- Trust & Respect
• Warmth over competence
• Only 7% of message delivered is our 'words'
- 93% tone, body posturing, eye contact, etc...
• Leads to better patient outcomes
,•Satisfaction with care
•Motivation to adhere
•Trust
•Self‐efficacy
•Clinician‐patient agreement
•Shared understanding
Indirect Pathways
•Talk as therapeutic
•Fewer negative emotions (e.g. fear and
anxiety)
•Positive emotions (e.g. hope, optimism, self‐
worth)
•Non‐verbal (e.g. touch, tone)
•Lessen anxiety, provide comfort
Direct Pathways
•Satisfaction with care
•Adherence to treatment plans
•Recall and understanding of information given
•Coping with dx
•Quality of life/state of health
Communication During Examination
& Assessment
PEARLS
, - Partnership
- Empathy
- Apology
- Respect
- Legitimization
- Support
• Active Listener
- Pay attention
- Show that you are listening
(your body language)
- Provide feedback
- Defer Judgment
- Respond appropriately
Effective Communication
Active Listener
- Restatement or Paraphrasing
- Reflection
- Clarification
- Summarization
Effective Communication
What are the components of communication:
- develop message
- deliver message
