DECA Hospitality and Tourism Cluster Exam
- Test 1183 Questions with Verified Answers
Latest Update 2025
Charice creates a new kind of glue using a new chemical formula she
invented. She wants to make sure none of her competitors use the
formula for their products. To protect the formula, Charice should
__________ it. --- correct answer ---PATENT
What type of law focuses on protecting natural resources? --- correct
answer ---ENVIRONMENTAL
Consumers of hospitality products have the right to expect businesses
to provide goods and services that __________ --- correct answer ---
ARE SAFE AND CLEAN
When Lauren reads an article for class, she highlights the things she
wants to remember, underlines important information, and writes
down questions she has about the text. She is practicing __________
reading --- correct answer ---ACTIVE
Jack says to Wendi "If I understand you correctly, you are saying that
you want to change the format of the inventory report so it will be
easier for the managers to analyse." What communication technique is
Jack using to clarify Wendi's question? --- correct answer ---
PARAPHRASING
,Roberto has just finished giving a presentation about global warming.
An obviously irritated audience member stands and says their is no
evidence to prove global warming exists. Roberto calmly reads results
from 3 scientific reports on its existence. Roberto's response is an
example of __________ --- correct answer ---DEFENDING AN IDEA
OBJECTIVELY
Gabrielle is giving a persuasive presentation on humane treatment of
livestock. Which of the following should she do to conclude her talk in
a persuasive way? --- correct answer ---CHALLENGE THE AUDIENCE
TO MAKE INFORMED CHOICES AT THE GROCERY STORE
While reading the first draft of her report, Rachel changes some of the
words and shortens some of the sentences to improve clarity and
conciseness of the document. What step in the writing process is
Rachel performing? --- correct answer ---EDITING
How can you make sure that none of your social media platforms are
neglected? --- correct answer ---USE A CONTENT CALENDAR TO
SCHEDULE POSTS ON EACH PLATFORM
The use of an email may put at more risks then memos or letters
stored as paper records because __________ --- correct answer ---
EMAIL COMMUNICATIONS ARE MORE DIFFICULT TO SECURE
XRT's human resources manager sends a memo to all his employees
that describes some general changes that will affect there health
insurance next year. This is an example of _________ communication -
-- correct answer ---FORMAL, DOWNWARD
, What is a common source of complaints about personnel? --- correct
answer ---RUDENESS
A passenger is upset with Petra, a flight attendant because his plane
has not taken off and he is worried about being late for an important
meeting. Before responding, Petra takes a deep breath, listens to his
complaint, and apologizes. Petra is __________ --- correct answer ---
DIFFUSING THE CUSTOMERS ANGER
What is a customer service situation related to fraud? --- correct
answer ---A COSTUMER LIES ABOUT THE CONDITION OF HIS/HER
HOTEL ROOM TO GET A DISCOUNT
To reinforce a company's friendly image, managers should
consistently __________ --- correct answer ---COMMUNICATE WITH
COMPANY SERVICE QUALITY EXPECTATIONS TO CUSTOMERS
A meal ordered at a restaurant is a __________ and the presentation
of the meal is ___________ --- correct answer ---PRODUCT, SERVICE
Esteban greets guests by name, makes eye contact, and smiles warmly
as they pass. He is demonstrating a service that is ______ --- correct
answer ---CUSTOMER FOCUSED
A Bistro is struggling to keep up with the dinner rush. The manager
decides to offer half off appetizers as a way to ________ --- correct
answer ---MANAGE CUSTOMER EXPERIENCE DURING PEAKS IN
DEMAND
- Test 1183 Questions with Verified Answers
Latest Update 2025
Charice creates a new kind of glue using a new chemical formula she
invented. She wants to make sure none of her competitors use the
formula for their products. To protect the formula, Charice should
__________ it. --- correct answer ---PATENT
What type of law focuses on protecting natural resources? --- correct
answer ---ENVIRONMENTAL
Consumers of hospitality products have the right to expect businesses
to provide goods and services that __________ --- correct answer ---
ARE SAFE AND CLEAN
When Lauren reads an article for class, she highlights the things she
wants to remember, underlines important information, and writes
down questions she has about the text. She is practicing __________
reading --- correct answer ---ACTIVE
Jack says to Wendi "If I understand you correctly, you are saying that
you want to change the format of the inventory report so it will be
easier for the managers to analyse." What communication technique is
Jack using to clarify Wendi's question? --- correct answer ---
PARAPHRASING
,Roberto has just finished giving a presentation about global warming.
An obviously irritated audience member stands and says their is no
evidence to prove global warming exists. Roberto calmly reads results
from 3 scientific reports on its existence. Roberto's response is an
example of __________ --- correct answer ---DEFENDING AN IDEA
OBJECTIVELY
Gabrielle is giving a persuasive presentation on humane treatment of
livestock. Which of the following should she do to conclude her talk in
a persuasive way? --- correct answer ---CHALLENGE THE AUDIENCE
TO MAKE INFORMED CHOICES AT THE GROCERY STORE
While reading the first draft of her report, Rachel changes some of the
words and shortens some of the sentences to improve clarity and
conciseness of the document. What step in the writing process is
Rachel performing? --- correct answer ---EDITING
How can you make sure that none of your social media platforms are
neglected? --- correct answer ---USE A CONTENT CALENDAR TO
SCHEDULE POSTS ON EACH PLATFORM
The use of an email may put at more risks then memos or letters
stored as paper records because __________ --- correct answer ---
EMAIL COMMUNICATIONS ARE MORE DIFFICULT TO SECURE
XRT's human resources manager sends a memo to all his employees
that describes some general changes that will affect there health
insurance next year. This is an example of _________ communication -
-- correct answer ---FORMAL, DOWNWARD
, What is a common source of complaints about personnel? --- correct
answer ---RUDENESS
A passenger is upset with Petra, a flight attendant because his plane
has not taken off and he is worried about being late for an important
meeting. Before responding, Petra takes a deep breath, listens to his
complaint, and apologizes. Petra is __________ --- correct answer ---
DIFFUSING THE CUSTOMERS ANGER
What is a customer service situation related to fraud? --- correct
answer ---A COSTUMER LIES ABOUT THE CONDITION OF HIS/HER
HOTEL ROOM TO GET A DISCOUNT
To reinforce a company's friendly image, managers should
consistently __________ --- correct answer ---COMMUNICATE WITH
COMPANY SERVICE QUALITY EXPECTATIONS TO CUSTOMERS
A meal ordered at a restaurant is a __________ and the presentation
of the meal is ___________ --- correct answer ---PRODUCT, SERVICE
Esteban greets guests by name, makes eye contact, and smiles warmly
as they pass. He is demonstrating a service that is ______ --- correct
answer ---CUSTOMER FOCUSED
A Bistro is struggling to keep up with the dinner rush. The manager
decides to offer half off appetizers as a way to ________ --- correct
answer ---MANAGE CUSTOMER EXPERIENCE DURING PEAKS IN
DEMAND
