Peer Leadership-Conflict Resolution
->Conflict is when a need isn’t being met.
->Personal(self-care) needs
->Interpersonal(between two people) needs
->Group(between an organization and/or community) needs
Step 1: Confrontation. Use “I need” statements. (Ex. “I
need you to stop unplugging my charger to charge
your own phone without asking me first” or “I need a
break.”)
Step 2: Resolution. Try to find a way to meet the needs
of ALL people involved. If this cannot happen, move to
Step 3.
Step 3: Compromise. Try to negotiate to meet
everyone’s needs as best as possible. It might be
necessary to involve a third neutral party-a mediator-
to help to settle the issue.
Helpful hints:
If the conflict is causing you emotional distress, wait 24 hours before
addressing it.
Try to resolve the conflict as soon as possible.
Make sure to listen to the other person’s point of view.
If you were wrong, admit that you were wrong.
->Conflict is when a need isn’t being met.
->Personal(self-care) needs
->Interpersonal(between two people) needs
->Group(between an organization and/or community) needs
Step 1: Confrontation. Use “I need” statements. (Ex. “I
need you to stop unplugging my charger to charge
your own phone without asking me first” or “I need a
break.”)
Step 2: Resolution. Try to find a way to meet the needs
of ALL people involved. If this cannot happen, move to
Step 3.
Step 3: Compromise. Try to negotiate to meet
everyone’s needs as best as possible. It might be
necessary to involve a third neutral party-a mediator-
to help to settle the issue.
Helpful hints:
If the conflict is causing you emotional distress, wait 24 hours before
addressing it.
Try to resolve the conflict as soon as possible.
Make sure to listen to the other person’s point of view.
If you were wrong, admit that you were wrong.
