Roadside Assistance Procedures
Questions plus answers
Set 1:
1. Explain the process for handling cash events in terms of capturing and authorizing
payments.
o Capture the service amount and authorize it without any buffer.
o Capture $89, obtain a service quote, and authorize the quote amount plus a 10% buffer.
Answer
o Only authorize the quoted amount without capturing any funds.
o Capture the full amount of the service quote and authorize it.
2. What amount is captured and authorized for covered tows according to the roadside
assistance procedures?
o $150 deductible Answer
o $200 deductible
o $250 deductible
o $300 deductible
3. Explain the financial responsibilities associated with covered tire events in terms of
capture and authorization.
o Capture $250 and authorize $500 Answer
o Capture $500 and authorize $250
o Capture $250 and authorize $1000
o Capture $1000 and authorize $250
4. Explain the financial responsibilities associated with covered jump starts in terms of
capture and authorization amounts.
o Capture $250 and authorize $500 Answer
o Capture $500 and authorize $250
, o Capture $1000 and authorize $500
o Capture $250 and authorize $1000
5. If a covered mobile repair requires additional parts costing $300, what should be
captured and authorized in total?
o Capture $250, authorize $500
o Capture $250, authorize $800 Answer
o Capture $300, authorize $500
o Capture $300, authorize $800
6. Explain why it is important to gather all three pieces of information when handling
roadside assistance for a tractor and trailer or a box truck.
o To ensure accurate billing and service provision Answer
o To comply with state regulations
o To expedite the towing process
o To determine the driver's experience level
7. What is the protocol for handling fuel spills according to the roadside assistance
procedures?
o The provider manages the spill directly. Answer
o The insured must handle it with Progressive.
o Roadside assistance covers the cleanup.
o Fuel spills are ignored.
8. What is the maximum amount that Progressive will cover for a non-qualified
roadside failure (NQRF) tow?
o $2,500 Answer
o $3,500
o $5,000
o $7,500
9. What is the maximum amount Progressive covers for labor during a covered mobile
event?
Questions plus answers
Set 1:
1. Explain the process for handling cash events in terms of capturing and authorizing
payments.
o Capture the service amount and authorize it without any buffer.
o Capture $89, obtain a service quote, and authorize the quote amount plus a 10% buffer.
Answer
o Only authorize the quoted amount without capturing any funds.
o Capture the full amount of the service quote and authorize it.
2. What amount is captured and authorized for covered tows according to the roadside
assistance procedures?
o $150 deductible Answer
o $200 deductible
o $250 deductible
o $300 deductible
3. Explain the financial responsibilities associated with covered tire events in terms of
capture and authorization.
o Capture $250 and authorize $500 Answer
o Capture $500 and authorize $250
o Capture $250 and authorize $1000
o Capture $1000 and authorize $250
4. Explain the financial responsibilities associated with covered jump starts in terms of
capture and authorization amounts.
o Capture $250 and authorize $500 Answer
o Capture $500 and authorize $250
, o Capture $1000 and authorize $500
o Capture $250 and authorize $1000
5. If a covered mobile repair requires additional parts costing $300, what should be
captured and authorized in total?
o Capture $250, authorize $500
o Capture $250, authorize $800 Answer
o Capture $300, authorize $500
o Capture $300, authorize $800
6. Explain why it is important to gather all three pieces of information when handling
roadside assistance for a tractor and trailer or a box truck.
o To ensure accurate billing and service provision Answer
o To comply with state regulations
o To expedite the towing process
o To determine the driver's experience level
7. What is the protocol for handling fuel spills according to the roadside assistance
procedures?
o The provider manages the spill directly. Answer
o The insured must handle it with Progressive.
o Roadside assistance covers the cleanup.
o Fuel spills are ignored.
8. What is the maximum amount that Progressive will cover for a non-qualified
roadside failure (NQRF) tow?
o $2,500 Answer
o $3,500
o $5,000
o $7,500
9. What is the maximum amount Progressive covers for labor during a covered mobile
event?
