CINTAS SSR CERTIFICATION | 86 QUESTIONS
AND ANSWERS 100% CORRECT
What is CRF? - ANSWER Customer request form
When should discuss accounts receivable with a customer - ANSWER 30 days
past due
How often do you complete Smith Training? - ANSWER Quarterly
Five keys for Smith Driving? - ANSWER Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
How many shop towels does a customer get if the invoice says 100 and they
return 90? - ANSWER 90
Which of the following is not components that make up A/R funds? - ANSWER
45 days past due.
Minimum expectation for Accounts Receivables? - ANSWER Less than 5%
, How many weeks should you record the chemical usage on a new dispensing unit
- ANSWER 4 weeks
Highest you can achieve in net billing? - ANSWER 100%
If a customer turns in 90 out of 100, what should you do? - ANSWER Notify the
customer you will bill them for 10 missing shop towels at their l/r rate
Which is not a standard delivery frequency? - ANSWER Every third week.
What is a phoenix mat? - ANSWER Cintas standard mats
What should you do if you notice a customer is using more/less paper that you
leave. - ANSWER Discuss with them the usage patterns and offer to change
their invoice accordingly
What two items should the ssr always have? - ANSWER Pen and paper
What is the single most important thing an SSR does each morning before
leaving? - ANSWER Verify the load and ensure all product is in the truck
Standard term of Cintas agreement? - ANSWER 60 months
Which is not standard company mat size - ANSWER 5x12
AND ANSWERS 100% CORRECT
What is CRF? - ANSWER Customer request form
When should discuss accounts receivable with a customer - ANSWER 30 days
past due
How often do you complete Smith Training? - ANSWER Quarterly
Five keys for Smith Driving? - ANSWER Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
How many shop towels does a customer get if the invoice says 100 and they
return 90? - ANSWER 90
Which of the following is not components that make up A/R funds? - ANSWER
45 days past due.
Minimum expectation for Accounts Receivables? - ANSWER Less than 5%
, How many weeks should you record the chemical usage on a new dispensing unit
- ANSWER 4 weeks
Highest you can achieve in net billing? - ANSWER 100%
If a customer turns in 90 out of 100, what should you do? - ANSWER Notify the
customer you will bill them for 10 missing shop towels at their l/r rate
Which is not a standard delivery frequency? - ANSWER Every third week.
What is a phoenix mat? - ANSWER Cintas standard mats
What should you do if you notice a customer is using more/less paper that you
leave. - ANSWER Discuss with them the usage patterns and offer to change
their invoice accordingly
What two items should the ssr always have? - ANSWER Pen and paper
What is the single most important thing an SSR does each morning before
leaving? - ANSWER Verify the load and ensure all product is in the truck
Standard term of Cintas agreement? - ANSWER 60 months
Which is not standard company mat size - ANSWER 5x12
