Novice - ANSWER Beginner, students, newly licensed
Advanced beginner - ANSWER Some experience, practice independently,
some clinical judgement
Competent nurse - ANSWER 2-3yrs experience, organized, anticipates pt
needs, proficiency
Proficient nurse - ANSWER Enhanced observational skills, critical thinking,
recognized/respond to unexpected changes, significant experience
Expert nurse - ANSWER Wealth of experience, view pt care in the "big
picture", don't need rules
Accountability - ANSWER Being answerable for the outcomes of a
task/assignment.
Guides the nurses actions/performance which determines the outcome
Responsibility - ANSWER Obligation associated with the performance of a
duty/role and belongs to the individual performing the duty
Nurses are responsible for performing tasks reliably & to the best of their ability
SBAR - ANSWER Situation
Background
Assessment
Recommendation
Clients right's - ANSWER Informed consent, refusal, advanced directives,
confidentiality, information security-HIPAA
, Informed consent - ANSWER written permission
Providers job to describe treatment, harm, other treatment, right to refuse
Nurse job to witness informed consent
Chain of command - ANSWER Staff nurse -> nurse manager -> cheif nurse
executive
Assertive - ANSWER Allows expression; direct, honest, nonthreatening,
recognize others as equals. Using I and not you "blaming"
Appropriate location, eye contact, convey empathy, focus on behavior, establish
trust
Conflict - ANSWER When 2 or more ppl have different opinions, methods,
goals, styles, or values
Conflict resolution - ANSWER Occur when the ppl involved gets together to
discuss & agree on a solution
Assertive communication - ANSWER Not blaming -> using "I" & not "You"
Allows expression. Honest and non-threatening
Intrapersonal conflict - ANSWER Within yourself
Interpersonal conflict - ANSWER 2 or more people
Intergroup conflict - ANSWER Same organization
ex. Nursing department disagree w/ Dietary department
Interorganizational conflict - ANSWER Between 2 or more separate
organizations
Covert - ANSWER Not obvious
Overt - ANSWER Ppl or groups openly disagree
Advanced beginner - ANSWER Some experience, practice independently,
some clinical judgement
Competent nurse - ANSWER 2-3yrs experience, organized, anticipates pt
needs, proficiency
Proficient nurse - ANSWER Enhanced observational skills, critical thinking,
recognized/respond to unexpected changes, significant experience
Expert nurse - ANSWER Wealth of experience, view pt care in the "big
picture", don't need rules
Accountability - ANSWER Being answerable for the outcomes of a
task/assignment.
Guides the nurses actions/performance which determines the outcome
Responsibility - ANSWER Obligation associated with the performance of a
duty/role and belongs to the individual performing the duty
Nurses are responsible for performing tasks reliably & to the best of their ability
SBAR - ANSWER Situation
Background
Assessment
Recommendation
Clients right's - ANSWER Informed consent, refusal, advanced directives,
confidentiality, information security-HIPAA
, Informed consent - ANSWER written permission
Providers job to describe treatment, harm, other treatment, right to refuse
Nurse job to witness informed consent
Chain of command - ANSWER Staff nurse -> nurse manager -> cheif nurse
executive
Assertive - ANSWER Allows expression; direct, honest, nonthreatening,
recognize others as equals. Using I and not you "blaming"
Appropriate location, eye contact, convey empathy, focus on behavior, establish
trust
Conflict - ANSWER When 2 or more ppl have different opinions, methods,
goals, styles, or values
Conflict resolution - ANSWER Occur when the ppl involved gets together to
discuss & agree on a solution
Assertive communication - ANSWER Not blaming -> using "I" & not "You"
Allows expression. Honest and non-threatening
Intrapersonal conflict - ANSWER Within yourself
Interpersonal conflict - ANSWER 2 or more people
Intergroup conflict - ANSWER Same organization
ex. Nursing department disagree w/ Dietary department
Interorganizational conflict - ANSWER Between 2 or more separate
organizations
Covert - ANSWER Not obvious
Overt - ANSWER Ppl or groups openly disagree
