Bizz skill 2 part 3 MCQs
23 April 2023 19:15
1. What is the glue of society?
Answer: Trust.
2. According to the Dalai Lama, can trust be bought in a supermarket?
Answer: No.
3. What happens when trust is lost in a relationship?
Answer: People tend to withdraw their energy and level of engagement.
4. What is the positive side of trust in a relationship or group?
Answer: Willing contribution of dedication, talent, energy, and honest thoughts.
5. What dictionary definition of trust is given in the passage?
Answer: "Feeling safe when vulnerable."
6. What happens when the level of trust is low in a team or relationship?
Answer: People limit their involvement and what they are willing to do or share.
7. What are the six building blocks of trust discussed in the passage?
Answer: Reliability and Dependability, Transparency, Competency, Sincerity, Authenticity and Congruency, Fairness, Openness and Vulnerability
8. Why is transparency important for building trust in an organization or team?
Answer: People tend to assume the worst when they're not informed about a new development.
9. What is the importance of competency in building trust?
Answer: If a person or organization is not capable of doing what they promise, they cannot win our trust.
10. What is the meaning of sincerity, authenticity, and congruency with regards to building trust?
Answer: People can often sense when someone says something that is not aligned with what they are feeling inside.
11. What is fairness, and how does it contribute to building trust?
Answer: Fairness means respecting both sides and not just focusing on one person or company. Trust cannot grow in such an environment.
12. Is openness and vulnerability important for building trust? Why or why not?
Answer: Yes, because if a person never admits being wrong or apologizes, other people do not feel comfortable disagreeing with them or sharin
their own thoughts.
13. Can trust be quickly regained after it is lost?
Answer: No, it takes a great deal of work to restore it.
14. What should a leader do if they want to build or rebuild trust in their team or organization?
Answer: They must open the conversation about the six qualities that contribute to trust and be open to hearing what others feel, observe, and
need.
15. Is restoring trust a two-way street?
Answer: Yes, it is built by the behavior of each person in the relationship.
16. What happens when we believe that someone's action was intentional and it hurt us?
Answer: Trust is often lost, but by sharing our feelings with the person who hurt us, we might realize that their intention was not what we
imagined.
17. What can be the cost of losing trust?
Answer: It can be costly psychologically, financially, and in terms of work and livelihood.
18. Is trust static or ongoing?
Answer: Ongoing.
19. Can trust be earned, lost, and regained?
Answer: Yes.
20. In conclusion, what is the main message of the passage regarding trust?
,Answer: Trust is delicate in important relationships, and it requires effort and attention from both parties to build, maintain, and regain it.
21. What does the absence of transparency do to people?
Answer: It makes people anxious about unknowns, and they tend to assume the worst.
22. What is the importance of competency in building trust?
Answer: It assures that a person or organization can deliver on their promises.
23. Why is sincerity important for building trust?
Answer: People can often sense when someone says something that is not aligned with what they are feeling inside.
24. What happens when a leader is insincere or inauthentic?
Answer: People don't believe what he or she is saying, and trust is eroded.
25. What is the importance of fairness in building trust?
Answer: Trust cannot grow in a relationship where it's all about one person, or in a workplace where all the energy is focused on the company o
leader.
26. What is the significance of openness and vulnerability in building trust?
Answer: A timely apology or admission of being wrong is a powerful weapon to build or rebuild trust.
27. Can a leader win the trust of his or her constituents without earning it?
Answer: No.
28. How can you monitor the level of trust in a relationship?
Answer: By assessing the presence or absence of the six qualities that contribute to trust.
29. What happens if loss of trust remains unaddressed?
Answer: The relationship will grow more and more distant.
30. Is trust a static attribute?
Answer: No, it is an ongoing exchange between people.
31.A person on your team at work seems to be really positive and wants to help others, but he doesn't have a strong background in your field.
Which component of trust does this individual most clearly demonstrate?-> warmth
32.Which vocal habits are trust busters? -> upspeak, fillers, and fast talking
33.You are giving a presentation to some high level executives. Which of the following sentences would be most appropriate for you to speak in
order to communicate that you are trustworthy? ->"We have had success with our new sales program. It's time to take it to the next level."
34.You are chatting with a new coworker you have never met before, and notice that he has his arms crossed as you speak. Is this person
trustworthy?-> You can't tell yet.
35.What best describes someone who uses nonverbal cues to exude warmth and competence? ->Your boss nods and makes eye contact while
listening, has excellent posture, and carries herself with confidence.
36.Which choice is the best way to show your concern for others? -> Check in with a co-worker who recently travelled on vacation to see how th
trip went.
37.You tell your coworker Lashonda an idea you have for a new marketing campaign. When you ask for feedback, she gives a wordy response.
"Well, there are a ton of good ideas out there. I think it's great that you took such initiative to come up with this, and you present some neat
concepts. The whole issue is pretty complex, there's a lot to consider when we make this decision…." and so on. Which of the following truth-
tests is Lashonda currently failing? -> speaking plainly and briefly
38.Your friend is the newly-promoted manager of a human resources department. At lunch one day, she tells you that she feels she needs to wi
over the trust of her new team. "I know consistency is a huge part of leadership, but I don't even know where to start. How do I know if I am
being consistent as a leader? It's not like they're going to just outright tell me." What steps would you recommend to your friend? ->Write down
the values she considers important, read through previously sent emails, and use the "camera in the corner" strategy
39.MJ keeps track of all his deadlines for upcoming projects. He has quite a few active projects on top of a busy family life, but his supervisor ha
asked that he head up a new task force at work. MJ notices his deadlines aren't for a couple more weeks, and decides to accept the offer from h
boss. What classic mistake is MJ setting himself up for in regards to building reliability? -> overcommitting
40.You wish to prove your credibility by growing your expertise. Which of the following options is NOT a suggested method of expanding your
expertise? -> Start a blog on a new hobby.
, 41.The big five trust attributes are competency, reliability, openness and honesty, consistency in behavior and spoken values, and concern for
others. Which of these examples is NOT consistent with building trust? ->
The organization clearly communicates loyalty as a top value, while typically hiring leaders from outside the organization.
Correct
42.By generating your personal Mental Board of Directors, what action are you truly performing? ->Identifying the moments where you are mos
likely to suppress your opinion
43.You find that you are often distracted by social media at work. In order to reduce this, you decide to delete social media apps from your phon
and have IT place a blocker on the websites at your work computer. Which of the methods we discussed to build self trust does this best
represent?->Don't overtax your willpower
44.Sometimes mistrust is a factor of our own personality. How can you become more trusting? -> Challenge yourself when you assume people a
up to no good. Maybe they're having a rough day.
45.As a new co-worker of a virtual team, what should you be prepared to do? -> Communicate on a variety of topics, share time-zone burden, a
rotate power.
46.You were given a deadline to complete a task for your team, and as you arrive at your weekly meeting you realize that you never managed to
finish your assignment. As the meeting goes along, you are asked for an update on your progress. Which of these statements is most helpful in
rebuilding trust? -> "I totally messed this up, team. I am so sorry. I am making this my top priority for the rest of the week, and from now on I w
have my assignments listed in both my calendar and my to-do list. I'll work from home for a few hours if I cannot get this wrapped up at the offi
so we can get back on track."
--------------------------------------------------------------------------------------------------------------------
1. What are Ethos, Pathos, and Logos?
Answer: They are modes of persuasion used to convince audiences.
2. Who coined the terms Ethos, Pathos, and Logos?
Answer: Aristotle.
3. Which mode of persuasion appeals to the audience's emotions?
Answer: Pathos.
4. What is the Greek word for "character"?
Answer: Ethos.
5. Which mode of persuasion appeals to the audience's logic or reason?
Answer: Logos.
6. What is the Greek word for both "suffering" and "experience"?
Answer: Pathos.
7. How can an author develop Ethos?
Answer: By choosing language appropriate for the audience and topic, making themselves sound fair or unbiased, introducing their expertise or
accomplishments, and using correct grammar and syntax.
8. What is the definition of Logos?
Answer: "The word or that by which the inward thought is expressed" and "the inward thought itself".
9. How can an author develop Pathos?
Answer: By using emotional tone, emotion-evoking examples, stories of emotional events, and implied meanings.
10. What is the word "ethic" derived from?
Answer: Ethos.
11. What is the most common use of Pathos?
Answer: To draw pity from an audience.
12. What is the word "logic" derived from?
Answer: Logos.
13. What is the true definition of Logos?
Answer: It goes beyond the word and can be most closely described as "the word or that by which the inward thought is expressed" and "the
23 April 2023 19:15
1. What is the glue of society?
Answer: Trust.
2. According to the Dalai Lama, can trust be bought in a supermarket?
Answer: No.
3. What happens when trust is lost in a relationship?
Answer: People tend to withdraw their energy and level of engagement.
4. What is the positive side of trust in a relationship or group?
Answer: Willing contribution of dedication, talent, energy, and honest thoughts.
5. What dictionary definition of trust is given in the passage?
Answer: "Feeling safe when vulnerable."
6. What happens when the level of trust is low in a team or relationship?
Answer: People limit their involvement and what they are willing to do or share.
7. What are the six building blocks of trust discussed in the passage?
Answer: Reliability and Dependability, Transparency, Competency, Sincerity, Authenticity and Congruency, Fairness, Openness and Vulnerability
8. Why is transparency important for building trust in an organization or team?
Answer: People tend to assume the worst when they're not informed about a new development.
9. What is the importance of competency in building trust?
Answer: If a person or organization is not capable of doing what they promise, they cannot win our trust.
10. What is the meaning of sincerity, authenticity, and congruency with regards to building trust?
Answer: People can often sense when someone says something that is not aligned with what they are feeling inside.
11. What is fairness, and how does it contribute to building trust?
Answer: Fairness means respecting both sides and not just focusing on one person or company. Trust cannot grow in such an environment.
12. Is openness and vulnerability important for building trust? Why or why not?
Answer: Yes, because if a person never admits being wrong or apologizes, other people do not feel comfortable disagreeing with them or sharin
their own thoughts.
13. Can trust be quickly regained after it is lost?
Answer: No, it takes a great deal of work to restore it.
14. What should a leader do if they want to build or rebuild trust in their team or organization?
Answer: They must open the conversation about the six qualities that contribute to trust and be open to hearing what others feel, observe, and
need.
15. Is restoring trust a two-way street?
Answer: Yes, it is built by the behavior of each person in the relationship.
16. What happens when we believe that someone's action was intentional and it hurt us?
Answer: Trust is often lost, but by sharing our feelings with the person who hurt us, we might realize that their intention was not what we
imagined.
17. What can be the cost of losing trust?
Answer: It can be costly psychologically, financially, and in terms of work and livelihood.
18. Is trust static or ongoing?
Answer: Ongoing.
19. Can trust be earned, lost, and regained?
Answer: Yes.
20. In conclusion, what is the main message of the passage regarding trust?
,Answer: Trust is delicate in important relationships, and it requires effort and attention from both parties to build, maintain, and regain it.
21. What does the absence of transparency do to people?
Answer: It makes people anxious about unknowns, and they tend to assume the worst.
22. What is the importance of competency in building trust?
Answer: It assures that a person or organization can deliver on their promises.
23. Why is sincerity important for building trust?
Answer: People can often sense when someone says something that is not aligned with what they are feeling inside.
24. What happens when a leader is insincere or inauthentic?
Answer: People don't believe what he or she is saying, and trust is eroded.
25. What is the importance of fairness in building trust?
Answer: Trust cannot grow in a relationship where it's all about one person, or in a workplace where all the energy is focused on the company o
leader.
26. What is the significance of openness and vulnerability in building trust?
Answer: A timely apology or admission of being wrong is a powerful weapon to build or rebuild trust.
27. Can a leader win the trust of his or her constituents without earning it?
Answer: No.
28. How can you monitor the level of trust in a relationship?
Answer: By assessing the presence or absence of the six qualities that contribute to trust.
29. What happens if loss of trust remains unaddressed?
Answer: The relationship will grow more and more distant.
30. Is trust a static attribute?
Answer: No, it is an ongoing exchange between people.
31.A person on your team at work seems to be really positive and wants to help others, but he doesn't have a strong background in your field.
Which component of trust does this individual most clearly demonstrate?-> warmth
32.Which vocal habits are trust busters? -> upspeak, fillers, and fast talking
33.You are giving a presentation to some high level executives. Which of the following sentences would be most appropriate for you to speak in
order to communicate that you are trustworthy? ->"We have had success with our new sales program. It's time to take it to the next level."
34.You are chatting with a new coworker you have never met before, and notice that he has his arms crossed as you speak. Is this person
trustworthy?-> You can't tell yet.
35.What best describes someone who uses nonverbal cues to exude warmth and competence? ->Your boss nods and makes eye contact while
listening, has excellent posture, and carries herself with confidence.
36.Which choice is the best way to show your concern for others? -> Check in with a co-worker who recently travelled on vacation to see how th
trip went.
37.You tell your coworker Lashonda an idea you have for a new marketing campaign. When you ask for feedback, she gives a wordy response.
"Well, there are a ton of good ideas out there. I think it's great that you took such initiative to come up with this, and you present some neat
concepts. The whole issue is pretty complex, there's a lot to consider when we make this decision…." and so on. Which of the following truth-
tests is Lashonda currently failing? -> speaking plainly and briefly
38.Your friend is the newly-promoted manager of a human resources department. At lunch one day, she tells you that she feels she needs to wi
over the trust of her new team. "I know consistency is a huge part of leadership, but I don't even know where to start. How do I know if I am
being consistent as a leader? It's not like they're going to just outright tell me." What steps would you recommend to your friend? ->Write down
the values she considers important, read through previously sent emails, and use the "camera in the corner" strategy
39.MJ keeps track of all his deadlines for upcoming projects. He has quite a few active projects on top of a busy family life, but his supervisor ha
asked that he head up a new task force at work. MJ notices his deadlines aren't for a couple more weeks, and decides to accept the offer from h
boss. What classic mistake is MJ setting himself up for in regards to building reliability? -> overcommitting
40.You wish to prove your credibility by growing your expertise. Which of the following options is NOT a suggested method of expanding your
expertise? -> Start a blog on a new hobby.
, 41.The big five trust attributes are competency, reliability, openness and honesty, consistency in behavior and spoken values, and concern for
others. Which of these examples is NOT consistent with building trust? ->
The organization clearly communicates loyalty as a top value, while typically hiring leaders from outside the organization.
Correct
42.By generating your personal Mental Board of Directors, what action are you truly performing? ->Identifying the moments where you are mos
likely to suppress your opinion
43.You find that you are often distracted by social media at work. In order to reduce this, you decide to delete social media apps from your phon
and have IT place a blocker on the websites at your work computer. Which of the methods we discussed to build self trust does this best
represent?->Don't overtax your willpower
44.Sometimes mistrust is a factor of our own personality. How can you become more trusting? -> Challenge yourself when you assume people a
up to no good. Maybe they're having a rough day.
45.As a new co-worker of a virtual team, what should you be prepared to do? -> Communicate on a variety of topics, share time-zone burden, a
rotate power.
46.You were given a deadline to complete a task for your team, and as you arrive at your weekly meeting you realize that you never managed to
finish your assignment. As the meeting goes along, you are asked for an update on your progress. Which of these statements is most helpful in
rebuilding trust? -> "I totally messed this up, team. I am so sorry. I am making this my top priority for the rest of the week, and from now on I w
have my assignments listed in both my calendar and my to-do list. I'll work from home for a few hours if I cannot get this wrapped up at the offi
so we can get back on track."
--------------------------------------------------------------------------------------------------------------------
1. What are Ethos, Pathos, and Logos?
Answer: They are modes of persuasion used to convince audiences.
2. Who coined the terms Ethos, Pathos, and Logos?
Answer: Aristotle.
3. Which mode of persuasion appeals to the audience's emotions?
Answer: Pathos.
4. What is the Greek word for "character"?
Answer: Ethos.
5. Which mode of persuasion appeals to the audience's logic or reason?
Answer: Logos.
6. What is the Greek word for both "suffering" and "experience"?
Answer: Pathos.
7. How can an author develop Ethos?
Answer: By choosing language appropriate for the audience and topic, making themselves sound fair or unbiased, introducing their expertise or
accomplishments, and using correct grammar and syntax.
8. What is the definition of Logos?
Answer: "The word or that by which the inward thought is expressed" and "the inward thought itself".
9. How can an author develop Pathos?
Answer: By using emotional tone, emotion-evoking examples, stories of emotional events, and implied meanings.
10. What is the word "ethic" derived from?
Answer: Ethos.
11. What is the most common use of Pathos?
Answer: To draw pity from an audience.
12. What is the word "logic" derived from?
Answer: Logos.
13. What is the true definition of Logos?
Answer: It goes beyond the word and can be most closely described as "the word or that by which the inward thought is expressed" and "the
