SPC2017 Oral Communication KEY Exam QUESTIONS
(Question and Answer) GRADED A+ SUMMER -WINTER
A group is composed of people who - ANSWER: interact verbally and non verbally,
occupy certain roles, cooperate to accomplish a goal
Advantages of group problem solving are - ANSWER: facilitates the pooling of
resources, increases individual motivation, generally more pleasant and fulfilling
then working alone
what inhibits brainstorming - ANSWER: evaluating ideas for usefulness and
practicality
the most effective decision making for a group is - ANSWER: decision by consensus
as group members understand the outcome and support it
an individual should make a decision rather than the group when - ANSWER: the
problem is not very complex
women v. men in group work - ANSWER: women see power as something to be
shared, men use it to enhance status
T/F: Generally, a group with 12+ members works best - ANSWER: False
T/F: A group technique used to promote a free flow of ideas is groupthink - ANSWER:
False
T/F: the more involved members are in making decisions, the less affective the
decision is - ANSWER: False
T/F: Communication within a group is improved when they are encouraged to speak
freely - ANSWER: True
T/F: If a group wants to achieve tasks and build relationships, it should eliminate self-
serving roles - ANSWER: True
T/F: "killer phrases" and "Killer looks" when brainstorming indicate that some
members don't really want to help the group create new ideas and solutions -
ANSWER: True
T/F: We often become defensive when we feel attacked causing us to sometimes
distort messages - ANSWER: True
T/F: when group problem-solving, it is best to start by brainstorming for all possible
solutions - ANSWER: False
, T/F: People who see problems as games think up more creative solutions than
people who see problems as work - ANSWER: True
Role Types: Information giving - ANSWER: Task-Oriented roles
Role Types: blocking - ANSWER: Self-serving roles
Role Types: compromising - ANSWER: Maintenance - oriented roles
Role Types: Encouraging - ANSWER: Matintenance - oriented roles
Role Types: joking - ANSWER: Self-serving roles
Which of the following about groupthink is true?
a. it is an extreme way to avoid conflict
b. if forces group members to think critically
c. it is a drastic but effective way to improve group functioning
d. it is an excellent way to solve problem - ANSWER: a
Which of the following statements about leadership is true?
a. effective leadership is telling others what to so whether they want to or not
b. the best leadership in most situations is to let people do what they do best
c. leadership is the ability to influence others
d. leadership is something that only those born to lead should do - ANSWER: c
Which one of the following behaviors would counter the groupthink mentality?
a. rationalization is used to justify a group decision
b. members refrain from disagreeing in order to preserve harmony
c. members assume that silence means agreement
d. members are encouraged to challenge opinions and make critical decisions -
ANSWER: d
Pamela is in charge of an experienced sales team. Which leadership style would be
best?
a. Autocratic - constant direction
b. laissez-faire - free to progress on own
c. democratic - need guidance and decisions to be made for them
d. any of these are over-rated - ANSWER: b
Effective leadership includes all of the following except which statement?
a. encourage membership interaction
b. take command to eliminate criticism anf conflict
c. demonstrate role versatility
d. keep the group discussion focused with an agenda - ANSWER: b
A democratic leader
a. has a "leave them alone" or "hands off" attitude
(Question and Answer) GRADED A+ SUMMER -WINTER
A group is composed of people who - ANSWER: interact verbally and non verbally,
occupy certain roles, cooperate to accomplish a goal
Advantages of group problem solving are - ANSWER: facilitates the pooling of
resources, increases individual motivation, generally more pleasant and fulfilling
then working alone
what inhibits brainstorming - ANSWER: evaluating ideas for usefulness and
practicality
the most effective decision making for a group is - ANSWER: decision by consensus
as group members understand the outcome and support it
an individual should make a decision rather than the group when - ANSWER: the
problem is not very complex
women v. men in group work - ANSWER: women see power as something to be
shared, men use it to enhance status
T/F: Generally, a group with 12+ members works best - ANSWER: False
T/F: A group technique used to promote a free flow of ideas is groupthink - ANSWER:
False
T/F: the more involved members are in making decisions, the less affective the
decision is - ANSWER: False
T/F: Communication within a group is improved when they are encouraged to speak
freely - ANSWER: True
T/F: If a group wants to achieve tasks and build relationships, it should eliminate self-
serving roles - ANSWER: True
T/F: "killer phrases" and "Killer looks" when brainstorming indicate that some
members don't really want to help the group create new ideas and solutions -
ANSWER: True
T/F: We often become defensive when we feel attacked causing us to sometimes
distort messages - ANSWER: True
T/F: when group problem-solving, it is best to start by brainstorming for all possible
solutions - ANSWER: False
, T/F: People who see problems as games think up more creative solutions than
people who see problems as work - ANSWER: True
Role Types: Information giving - ANSWER: Task-Oriented roles
Role Types: blocking - ANSWER: Self-serving roles
Role Types: compromising - ANSWER: Maintenance - oriented roles
Role Types: Encouraging - ANSWER: Matintenance - oriented roles
Role Types: joking - ANSWER: Self-serving roles
Which of the following about groupthink is true?
a. it is an extreme way to avoid conflict
b. if forces group members to think critically
c. it is a drastic but effective way to improve group functioning
d. it is an excellent way to solve problem - ANSWER: a
Which of the following statements about leadership is true?
a. effective leadership is telling others what to so whether they want to or not
b. the best leadership in most situations is to let people do what they do best
c. leadership is the ability to influence others
d. leadership is something that only those born to lead should do - ANSWER: c
Which one of the following behaviors would counter the groupthink mentality?
a. rationalization is used to justify a group decision
b. members refrain from disagreeing in order to preserve harmony
c. members assume that silence means agreement
d. members are encouraged to challenge opinions and make critical decisions -
ANSWER: d
Pamela is in charge of an experienced sales team. Which leadership style would be
best?
a. Autocratic - constant direction
b. laissez-faire - free to progress on own
c. democratic - need guidance and decisions to be made for them
d. any of these are over-rated - ANSWER: b
Effective leadership includes all of the following except which statement?
a. encourage membership interaction
b. take command to eliminate criticism anf conflict
c. demonstrate role versatility
d. keep the group discussion focused with an agenda - ANSWER: b
A democratic leader
a. has a "leave them alone" or "hands off" attitude
