FLORIDA CASE MANAGEMENT CERTIFICATION EXAM
QUESTIONS AND CORRECT VERIFIED ANSWERS |
Graded A+
The responsibility of the case manager includes: - ANSWER: Assessing the individual's
total situation and addressing the needs and problems found in that assessment
Once the client has been linked to the services he or she needs, the case worker
must: - ANSWER: Continue monitoring the client's progress and advocating for his or
her needs
Ethical practices in the social services are in place because: - ANSWER: They prevent
the exploitation of the individuals seeking human services
Guarding an individual's confidentiality means that the human services provider
can/should: - ANSWER: Discuss the case only with colleagues for their professional
opinion with a patient's verbal consent
According to the NASW Case Management Standards Manual, family is very narrowly
defined as parents, children and grandparents. - ANSWER: False
According to the NASW Case Management Standards, when a conflict between
primacy of the client's interest and the goals or policies of organizations or delivery
systems occurs, the case manager should use mechanisms such as peer review,
ethics committees, or external consultation, or should advocate for internal change,
to resolve the dilemma. - ANSWER: True
Beyond assessment and planning, what are the 2 other steps of case management? -
ANSWER: Monitoring and Linking
Strangers are: - ANSWER: People whose ways of acting are different and who are not
members of our in-group
Some people have difficulty coping with the changes brought on by developmental
transitions in life. These life stages may include: - ANSWER: Going to high school
We apply the ecological model of human services in order to: - ANSWER: Understand
the individual within the overall context
Because of internalized verbal and nonverbal scripts within a culture that may be
different from your own, you should: - ANSWER: Check your perceptions with the
person in a nonjudgmental way
It is the ethical responsibility of human services workers to become familiar with the
culture of the client so that: - ANSWER: Cultural differences do not become obstacles
to good communication
QUESTIONS AND CORRECT VERIFIED ANSWERS |
Graded A+
The responsibility of the case manager includes: - ANSWER: Assessing the individual's
total situation and addressing the needs and problems found in that assessment
Once the client has been linked to the services he or she needs, the case worker
must: - ANSWER: Continue monitoring the client's progress and advocating for his or
her needs
Ethical practices in the social services are in place because: - ANSWER: They prevent
the exploitation of the individuals seeking human services
Guarding an individual's confidentiality means that the human services provider
can/should: - ANSWER: Discuss the case only with colleagues for their professional
opinion with a patient's verbal consent
According to the NASW Case Management Standards Manual, family is very narrowly
defined as parents, children and grandparents. - ANSWER: False
According to the NASW Case Management Standards, when a conflict between
primacy of the client's interest and the goals or policies of organizations or delivery
systems occurs, the case manager should use mechanisms such as peer review,
ethics committees, or external consultation, or should advocate for internal change,
to resolve the dilemma. - ANSWER: True
Beyond assessment and planning, what are the 2 other steps of case management? -
ANSWER: Monitoring and Linking
Strangers are: - ANSWER: People whose ways of acting are different and who are not
members of our in-group
Some people have difficulty coping with the changes brought on by developmental
transitions in life. These life stages may include: - ANSWER: Going to high school
We apply the ecological model of human services in order to: - ANSWER: Understand
the individual within the overall context
Because of internalized verbal and nonverbal scripts within a culture that may be
different from your own, you should: - ANSWER: Check your perceptions with the
person in a nonjudgmental way
It is the ethical responsibility of human services workers to become familiar with the
culture of the client so that: - ANSWER: Cultural differences do not become obstacles
to good communication
