CMST 2061 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS GRADED A++
Which of the following is primarily related to stage 4 of the linear communication model, perceiving
the information as a message?
A. Channeling
B. Deciding
C. Attending
D. Decoding
C. Attending
Which of the following communication channels would likely be the best to use for a complex or
controversial message?
A. Texting
B. Face-to-Face meeting
C. Email
D. Facebook
B. Face-to-Face meeting
Which of the following media communicates the highest degree of personalness?
A. Telephone
B. E-mail
,C. Pop-up text
D. Text messaging
A. Telephone
According to Chapter 1, which business and professional communication problem does gossip fall
under?
A. Self-interest
B. Ethical dilemmas
C. Communication Apprehension
D. Mindless messaging
B. Ethical Dilemmas
Intercultural communication can be problematic for business people, but you can ameliorate many of
the potential difficulties by:
A. Downloading that appropriate translation apps
B. Understanding the cultural hierarchy and asserting yourself as the dominant culture in
communication interactions
C. Speaking slowly and loudly when communicating with people from other cultures
D. Understanding the values, communication norms, and social and economic conditions of other
culture and countries
D. Understanding the values, communication norms, and social and economic conditions of other culture
and countries
Which of the following is not a stage in the basic, linear model of communication?
A. Perceiving the information as a message
, B. Encoding the intended message
C. Engaging in role-taking and feedback
D. Deciding on the message
C. Engaging in role-taking and feedback
In the simultaneous transactions model of communication, senders and receivers both encode and
decode at the same time.
A. False
B. True
B. True
New and emerging technologies used in the workplace are helping to alleviate information overload.
A. False
B. True
A. False
The addition of feedback is the primary element that transforms the linear model into the
simultaneous transaction model.
A. True
B. False
A. True
One of the benefits of new media communication channels (smart phones, email, social networking,
etc.) is that they have virtually eliminated the majority of communication challenges
A. True
B. False
COMPLETE SOLUTIONS GRADED A++
Which of the following is primarily related to stage 4 of the linear communication model, perceiving
the information as a message?
A. Channeling
B. Deciding
C. Attending
D. Decoding
C. Attending
Which of the following communication channels would likely be the best to use for a complex or
controversial message?
A. Texting
B. Face-to-Face meeting
C. Email
D. Facebook
B. Face-to-Face meeting
Which of the following media communicates the highest degree of personalness?
A. Telephone
B. E-mail
,C. Pop-up text
D. Text messaging
A. Telephone
According to Chapter 1, which business and professional communication problem does gossip fall
under?
A. Self-interest
B. Ethical dilemmas
C. Communication Apprehension
D. Mindless messaging
B. Ethical Dilemmas
Intercultural communication can be problematic for business people, but you can ameliorate many of
the potential difficulties by:
A. Downloading that appropriate translation apps
B. Understanding the cultural hierarchy and asserting yourself as the dominant culture in
communication interactions
C. Speaking slowly and loudly when communicating with people from other cultures
D. Understanding the values, communication norms, and social and economic conditions of other
culture and countries
D. Understanding the values, communication norms, and social and economic conditions of other culture
and countries
Which of the following is not a stage in the basic, linear model of communication?
A. Perceiving the information as a message
, B. Encoding the intended message
C. Engaging in role-taking and feedback
D. Deciding on the message
C. Engaging in role-taking and feedback
In the simultaneous transactions model of communication, senders and receivers both encode and
decode at the same time.
A. False
B. True
B. True
New and emerging technologies used in the workplace are helping to alleviate information overload.
A. False
B. True
A. False
The addition of feedback is the primary element that transforms the linear model into the
simultaneous transaction model.
A. True
B. False
A. True
One of the benefits of new media communication channels (smart phones, email, social networking,
etc.) is that they have virtually eliminated the majority of communication challenges
A. True
B. False
