CMST 2061 FINAL EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS GRADED A++ LATEST UPDATE
1. Sarah is working to develop some solid friendships at her new job. She decides
it is appropriate to reveal more about herself to a new friend, Joni. When
considering things she could reveal, she wisely chooses to confide that
a. That she is somewhat unhappy with her salary of $42,000
b. That she doesn't think the boss has particularly good management skills
c. She had a fantastic and wild weekend, but can't remember the guys full name
d. She had an overseas internship out of college and can still speak some French
Ch. 5
D
2. Developing a good relationship with a "bad" boss begins with
a. Communicating your concerns to the boss
b. Confronting your boss's bad behavior
c. Avoiding your boss when he/she is behaving badly
d. Becoming a trusted employee
Ch. 5
D
,3. Praise can have an important, positive effect in motivating employees.
According to an oft-cited study by Professor Gerald Graham of Wichita State
University, what percentage of employees report receiving public praise at work?
a. 40%
b. 76%
c. 19%
d. 58%
Ch. 5
C
4. Under-accommodative communicators in the workplace are generally
a. Female
b. More productive
c. Lower ranked in the organization
d. Older
Ch. 5
D
5. According to work-family border theory
a. There are sharp strong borders between work and family life that must be
respected, keeping work and life separate.
b. People, such as many immigrants, who live near borders often work as a family
unit.
,c. It is important to keep your family and friends and work colleagues separate
when using social networking, such as Facebook.
d. The work and life domains have permeable borders that individuals move in
and out of throughout the day
Ch. 5
D
6. Which of the following is a good practice to follow when responding to
criticism?
a. Avoid eye contact to make it harder for them to guess what you think about
their critique.
b. Generalize the criticism and see how it might apply to other areas of your work
performance.
c. Allow them to fully voice their criticism while carefully considering its meaning
d. Mentally construct defenses for yourself while listening so you are ready to
rebut it
Ch. 5
C
7. (T/F) Most companies discourage workers from developing close friendships
with each other because research has shown they get less done, while taking to
time to do it and have more accidents.
, Ch. 5
False
8. (T/F) Research indicates that generational differences in the workplace are
often perceived to be much greater than they actually are.
Ch. 5
True
9. (T/F) Recognizing that familiarity breeds contempt, company managers and
supervisors should discourage employees from developing close relationships at
work.
Ch. 5
False
10. (T/F) Research data reveal that people with close friends at work are more
satisfied with their jobs than people who don't.
Ch. 5
True
11. Individuals report spending how much of their time at work communicating
with others?
a. 90%
b. 50%
COMPLETE SOLUTIONS GRADED A++ LATEST UPDATE
1. Sarah is working to develop some solid friendships at her new job. She decides
it is appropriate to reveal more about herself to a new friend, Joni. When
considering things she could reveal, she wisely chooses to confide that
a. That she is somewhat unhappy with her salary of $42,000
b. That she doesn't think the boss has particularly good management skills
c. She had a fantastic and wild weekend, but can't remember the guys full name
d. She had an overseas internship out of college and can still speak some French
Ch. 5
D
2. Developing a good relationship with a "bad" boss begins with
a. Communicating your concerns to the boss
b. Confronting your boss's bad behavior
c. Avoiding your boss when he/she is behaving badly
d. Becoming a trusted employee
Ch. 5
D
,3. Praise can have an important, positive effect in motivating employees.
According to an oft-cited study by Professor Gerald Graham of Wichita State
University, what percentage of employees report receiving public praise at work?
a. 40%
b. 76%
c. 19%
d. 58%
Ch. 5
C
4. Under-accommodative communicators in the workplace are generally
a. Female
b. More productive
c. Lower ranked in the organization
d. Older
Ch. 5
D
5. According to work-family border theory
a. There are sharp strong borders between work and family life that must be
respected, keeping work and life separate.
b. People, such as many immigrants, who live near borders often work as a family
unit.
,c. It is important to keep your family and friends and work colleagues separate
when using social networking, such as Facebook.
d. The work and life domains have permeable borders that individuals move in
and out of throughout the day
Ch. 5
D
6. Which of the following is a good practice to follow when responding to
criticism?
a. Avoid eye contact to make it harder for them to guess what you think about
their critique.
b. Generalize the criticism and see how it might apply to other areas of your work
performance.
c. Allow them to fully voice their criticism while carefully considering its meaning
d. Mentally construct defenses for yourself while listening so you are ready to
rebut it
Ch. 5
C
7. (T/F) Most companies discourage workers from developing close friendships
with each other because research has shown they get less done, while taking to
time to do it and have more accidents.
, Ch. 5
False
8. (T/F) Research indicates that generational differences in the workplace are
often perceived to be much greater than they actually are.
Ch. 5
True
9. (T/F) Recognizing that familiarity breeds contempt, company managers and
supervisors should discourage employees from developing close relationships at
work.
Ch. 5
False
10. (T/F) Research data reveal that people with close friends at work are more
satisfied with their jobs than people who don't.
Ch. 5
True
11. Individuals report spending how much of their time at work communicating
with others?
a. 90%
b. 50%
