CMST 2061 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Organizational Training
Involves the acquisition of knowledge and skills necessary for individuals to perform
effectively on the job
Knowledge Acquisition
component designed to enhance what people know about an organizational process or
issue
Skills Acquisition
refers to training employees to perform a particular behavior
Communication Training
usually encompasses the presentation of knowledge and skills designed to enhance
individuals' competence in presenting information to others
Instructional Design
The development of training modules and training programs
Course Delivery
the presentation of delivery of training programs
Compensation and Benefits Function
encompasses job evaluations, structure and merit plans, and internal and executive
compensation plans
Employment/Staffing Function
,includes both internal and external staffing and hiring; manages college and other
recruitment and internship programs; and engaged in career counseling
Training Function
imparts knowledge and skill that will enable employees to be more effective in their
positions
Organizational Development Function
concerns organizational design and structure, intervention design and implementation,
and quality of work-life processes
Instructor-led Training
the most common delivery method for training
Need Analyses
used to identify problems or other organizational issues and to determine if training is
the most appropriate response
Evaluation
Assessing the outcomes of training
Andragogy
The art and science of teaching and training adults
Empathy
The ability to understand the attitudes, beliefs, and values or another person, to be able
to "put yourself into their shoes"
Interview
Allow for greater in-depth information to be gathered and frequently employ open-ended
questions
,Questionnaires
Containing both open and closed-ended questions, are especially useful when
attempting to gather data from a large group of people
Immediacy
Refers to the degree of closeness people feel
Needs Assessment
Is a systematic examination of the cause and extent of the problem that has prompted
the request for training
SME
subject-matter expert
Objectives
Are easily measurable and often include specific skills that are demonstrable
Goals
The broad statements indicating what the trainee will learn
Presentational Skills
You must deliver the content of the module or program with energy and vitality; you
must use proper vocal articulation and pronunciation, and you must be perceived as an
active and dynamic communicator
Written Communication Skills
Must be adept at putting ideas together and arranging the content of training programs
in a way that maximizes engagement and results in effective and successful learning;
must be skilled in developing course learning objectives
Active Listening Skills
, Must be able to listen with comprehension and must be able to paraphrase (restate their
own terms) trainees' comments and suggestions so that these comment and
suggestions may be incorporated into the program or module
Facilitation Skills
The ability to lead and guide individuals and groups; A good facilitator can transform a
training session from dull and uninteresting into one that trainees perceive as lively,
dynamic, and productive; makes the material "come alive"
Interpersonal Communication Skills
Must be able to understand why a particular response was given as well as make the
trainee's contributions understood and not "dismissed" by the trainer or the group
Data-Gathering Skills
Must be able to assemble the data for analysis
Data-Analysis Skills
Must be able to evaluate and interpret the information gathered so they can correctly
identify gaps or other organizational problems that may or may not require training as
the solution
Political Skills
Must be able to negotiate delicate organizational relationships; They must be able to
convince upper management that training and organizational development department
to indeed contribute to the profitability of the organization
Adults
Are task and problem centered in their orientations to learning, and learn best when
they take an active role in the learning process
COMPLETE SOLUTIONS VERIFIED
Organizational Training
Involves the acquisition of knowledge and skills necessary for individuals to perform
effectively on the job
Knowledge Acquisition
component designed to enhance what people know about an organizational process or
issue
Skills Acquisition
refers to training employees to perform a particular behavior
Communication Training
usually encompasses the presentation of knowledge and skills designed to enhance
individuals' competence in presenting information to others
Instructional Design
The development of training modules and training programs
Course Delivery
the presentation of delivery of training programs
Compensation and Benefits Function
encompasses job evaluations, structure and merit plans, and internal and executive
compensation plans
Employment/Staffing Function
,includes both internal and external staffing and hiring; manages college and other
recruitment and internship programs; and engaged in career counseling
Training Function
imparts knowledge and skill that will enable employees to be more effective in their
positions
Organizational Development Function
concerns organizational design and structure, intervention design and implementation,
and quality of work-life processes
Instructor-led Training
the most common delivery method for training
Need Analyses
used to identify problems or other organizational issues and to determine if training is
the most appropriate response
Evaluation
Assessing the outcomes of training
Andragogy
The art and science of teaching and training adults
Empathy
The ability to understand the attitudes, beliefs, and values or another person, to be able
to "put yourself into their shoes"
Interview
Allow for greater in-depth information to be gathered and frequently employ open-ended
questions
,Questionnaires
Containing both open and closed-ended questions, are especially useful when
attempting to gather data from a large group of people
Immediacy
Refers to the degree of closeness people feel
Needs Assessment
Is a systematic examination of the cause and extent of the problem that has prompted
the request for training
SME
subject-matter expert
Objectives
Are easily measurable and often include specific skills that are demonstrable
Goals
The broad statements indicating what the trainee will learn
Presentational Skills
You must deliver the content of the module or program with energy and vitality; you
must use proper vocal articulation and pronunciation, and you must be perceived as an
active and dynamic communicator
Written Communication Skills
Must be adept at putting ideas together and arranging the content of training programs
in a way that maximizes engagement and results in effective and successful learning;
must be skilled in developing course learning objectives
Active Listening Skills
, Must be able to listen with comprehension and must be able to paraphrase (restate their
own terms) trainees' comments and suggestions so that these comment and
suggestions may be incorporated into the program or module
Facilitation Skills
The ability to lead and guide individuals and groups; A good facilitator can transform a
training session from dull and uninteresting into one that trainees perceive as lively,
dynamic, and productive; makes the material "come alive"
Interpersonal Communication Skills
Must be able to understand why a particular response was given as well as make the
trainee's contributions understood and not "dismissed" by the trainer or the group
Data-Gathering Skills
Must be able to assemble the data for analysis
Data-Analysis Skills
Must be able to evaluate and interpret the information gathered so they can correctly
identify gaps or other organizational problems that may or may not require training as
the solution
Political Skills
Must be able to negotiate delicate organizational relationships; They must be able to
convince upper management that training and organizational development department
to indeed contribute to the profitability of the organization
Adults
Are task and problem centered in their orientations to learning, and learn best when
they take an active role in the learning process
