CMST 2061 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
3 goals of business communication
1.functional objectives
2. relational objectives
3. Identity management objectives
3 types of communication at work
1. functional
2. effective and competent
3. strategic
3 types of messages for business communication
1. task
2. maintenance
3. human relations (motivation/praise/pats on back)
presentation communication - definition and characteristics
less formal type of communication and more conversational type. people are most often
lookintg for good presentational communication rather than public speaking skills
7 principles of effective presentation
purpose
audience
logistics
content
, organization of content
credibility
performance
things to do so you wont have stage freight or speech anxiety
PREPERATION
KNOWING YOUR INFORMATION B4 GOING IN2 THE PRESENTATION
What are the 4 approaches to communication?
1. classical
2. human relations
3. human resources
4. culture
4 steps to the process of socialization
1. anticipatory socialization
2. encounter
3. metamorphisis<-- the desired state
4. exit
rapport
building a connection
orientation
telling the interviewee what the plans of the interview are, giving the goals and plans of
the interview
motivation
COMPLETE SOLUTIONS VERIFIED
3 goals of business communication
1.functional objectives
2. relational objectives
3. Identity management objectives
3 types of communication at work
1. functional
2. effective and competent
3. strategic
3 types of messages for business communication
1. task
2. maintenance
3. human relations (motivation/praise/pats on back)
presentation communication - definition and characteristics
less formal type of communication and more conversational type. people are most often
lookintg for good presentational communication rather than public speaking skills
7 principles of effective presentation
purpose
audience
logistics
content
, organization of content
credibility
performance
things to do so you wont have stage freight or speech anxiety
PREPERATION
KNOWING YOUR INFORMATION B4 GOING IN2 THE PRESENTATION
What are the 4 approaches to communication?
1. classical
2. human relations
3. human resources
4. culture
4 steps to the process of socialization
1. anticipatory socialization
2. encounter
3. metamorphisis<-- the desired state
4. exit
rapport
building a connection
orientation
telling the interviewee what the plans of the interview are, giving the goals and plans of
the interview
motivation
