CMST 2061 FINAL QUESTIONS AND ANSWERS WITH
COMPLETE VERIFIED ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED
Sender-Receiver reciprocity is
successfully adapting to each other in a communication encounter
The use of positive self-talk to replace negative self-talk works best with
individuals
high in self esteem
In a listening dynamic, senders have a responsibility to
design the message with the particular receiver(s) in mind
Which of the following is a good listening behavior?
using facial expressions to communicate interest
Self-talk is?
your "running commentary" on what you do and experience
Who is responsible for listening?
both the sender and receiver
Responsible listeners encourage the other communicator to talk (T/F)
true
Research shows that employees are judged on their work performance largely
based on their listening ability (T/F)
true
,Listening sometimes requires us to look for clues about the message's meaning
that aren't explicitly communicated (T/F)
true
The best listening approach is passive listening which lets it just happen
naturally and doesn't interfere with the process (T/F)
false
Darlene finds the speaker uninteresting and boring; she turns to her smartphone
to text her friends. What important principle does Darlene ignore?
listening is the responsibility of both the speaker and the receiver
Which of the following strategies would likely prove most effective in helping a
person with low self-esteem control negative self-talk when listening?
Checking to see if their response is rational or emotive
Within the healthcare industry, effective listening is a significant predictor of
patient compliance
Good listeners can be identified by nonverbal, visual characteristics (T/F)
true
Our self-image influences how we process what we hear (T/F)
true
Good listeners use their bodies to communicate receptivity (T/F)
true
Effective verbal listening behaviors include
encouraging further talk on the topic
Listening is one of the most important skills for professional success (T/F)
,true
Listening is a predictor of how well we will get along with others at work (T/F)
true
Listening can be demonstrated to others through our behavior (T/F)
true
Communicators engage in active listening when they go on "autopilot" (T/F)
false
The source of a message can help the receiver listen effectively (T/F)
true
Listening is the sole responsibility of the receiver of a message (T/F)
false
Understanding cultural differences that exist between you and another
communicator is not likely to enhance listening effectiveness (T/F)
false
The chapter provides several general rules for answering interview questions.
Which of the following is a good rule for responding to an interview question?
pause before answering questions, even if you know the answer immediately
Which of the following is a BFOQ or lawful employment interview question?
would you mind if I called you by your first name?
Misemployment happens when
people work jobs that do not match their skills or interests
When an interviewer asks a closed-ended question he/she is
, allowing the candidate to choose an answer from two or more alternatives, answering
with a simple yes or no
The interviewer is likely to do most of the talking with
unstructured interviews
Which of the following interview questions is open ended?
why do you want to work here?
The specific skills and personal qualities required for a position are contained in
the ideal applicant profile (T/F)
true
You should never answer an illegal question during an employment interview
(T/F)
false
If you do not know the answer to a question asked in a job interview, you should
simply say so, and not attempt to pretend you know the answer (T/F)
true
The gathering of idiosyncratic information is extremely valuable to the hiring
process and is one of the primary purposes of the job interview (T/F)
true
When preparing for the interview, interviewers should first begin by identifying
those skills and personal qualities most suited for the job. In essence, the
interviewer is developing
an ideal applicant profile
The interview protocol is
COMPLETE VERIFIED ANSWERS WITH COMPLETE SOLUTIONS
VERIFIED
Sender-Receiver reciprocity is
successfully adapting to each other in a communication encounter
The use of positive self-talk to replace negative self-talk works best with
individuals
high in self esteem
In a listening dynamic, senders have a responsibility to
design the message with the particular receiver(s) in mind
Which of the following is a good listening behavior?
using facial expressions to communicate interest
Self-talk is?
your "running commentary" on what you do and experience
Who is responsible for listening?
both the sender and receiver
Responsible listeners encourage the other communicator to talk (T/F)
true
Research shows that employees are judged on their work performance largely
based on their listening ability (T/F)
true
,Listening sometimes requires us to look for clues about the message's meaning
that aren't explicitly communicated (T/F)
true
The best listening approach is passive listening which lets it just happen
naturally and doesn't interfere with the process (T/F)
false
Darlene finds the speaker uninteresting and boring; she turns to her smartphone
to text her friends. What important principle does Darlene ignore?
listening is the responsibility of both the speaker and the receiver
Which of the following strategies would likely prove most effective in helping a
person with low self-esteem control negative self-talk when listening?
Checking to see if their response is rational or emotive
Within the healthcare industry, effective listening is a significant predictor of
patient compliance
Good listeners can be identified by nonverbal, visual characteristics (T/F)
true
Our self-image influences how we process what we hear (T/F)
true
Good listeners use their bodies to communicate receptivity (T/F)
true
Effective verbal listening behaviors include
encouraging further talk on the topic
Listening is one of the most important skills for professional success (T/F)
,true
Listening is a predictor of how well we will get along with others at work (T/F)
true
Listening can be demonstrated to others through our behavior (T/F)
true
Communicators engage in active listening when they go on "autopilot" (T/F)
false
The source of a message can help the receiver listen effectively (T/F)
true
Listening is the sole responsibility of the receiver of a message (T/F)
false
Understanding cultural differences that exist between you and another
communicator is not likely to enhance listening effectiveness (T/F)
false
The chapter provides several general rules for answering interview questions.
Which of the following is a good rule for responding to an interview question?
pause before answering questions, even if you know the answer immediately
Which of the following is a BFOQ or lawful employment interview question?
would you mind if I called you by your first name?
Misemployment happens when
people work jobs that do not match their skills or interests
When an interviewer asks a closed-ended question he/she is
, allowing the candidate to choose an answer from two or more alternatives, answering
with a simple yes or no
The interviewer is likely to do most of the talking with
unstructured interviews
Which of the following interview questions is open ended?
why do you want to work here?
The specific skills and personal qualities required for a position are contained in
the ideal applicant profile (T/F)
true
You should never answer an illegal question during an employment interview
(T/F)
false
If you do not know the answer to a question asked in a job interview, you should
simply say so, and not attempt to pretend you know the answer (T/F)
true
The gathering of idiosyncratic information is extremely valuable to the hiring
process and is one of the primary purposes of the job interview (T/F)
true
When preparing for the interview, interviewers should first begin by identifying
those skills and personal qualities most suited for the job. In essence, the
interviewer is developing
an ideal applicant profile
The interview protocol is
