CMST 2061 - FINAL EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS
Communication Competence
____________________ _________________ - ability to interact with others effectively
and appropriately for productive work relationships
Confirming
_______________ messages - messages to reinforce a person's values
Disconfirming
_______________ messages - messages to undermine or attach a person's self worth
norms
__________ - rules that all members are expected to follow
ex: behaviors, equipment, relationships
roles
_________ - special activities or functions each group member specifically has
ex: boss, supervisor, manager
ranks
__________ - hierarchical roles that define status, authority and power
ex: income, skills, education
controls
, __________ - postive/negative sanctions used to maintain all the norms, roles and
ranks
ex: social organization
Accomodation
_________________ - getting along with a diverse group of co-workers, you can match
their communication styles
Ethnocentric
_________________ - tendency to believe your culture background should be the
baseline from which all cultures are judged
Stereotypes
_______________ - assuming because a person is a part of a social or demographic
group that they share all the culture characteristics attributed to it
New
_______ media - digital, networked information and communication that emerged in
20th century
ex: internet, computers, cell phones, TVs, emails, messaging
Meditated
________________ communication - use of various media to facilitate communication
between senders and receivers
Face-to-Face
Meditated communication differs from ______- ___ - _______ because it:
reduces accuracy of message, prevents personalness and limits important feedback
Networking
WITH COMPLETE SOLUTIONS
Communication Competence
____________________ _________________ - ability to interact with others effectively
and appropriately for productive work relationships
Confirming
_______________ messages - messages to reinforce a person's values
Disconfirming
_______________ messages - messages to undermine or attach a person's self worth
norms
__________ - rules that all members are expected to follow
ex: behaviors, equipment, relationships
roles
_________ - special activities or functions each group member specifically has
ex: boss, supervisor, manager
ranks
__________ - hierarchical roles that define status, authority and power
ex: income, skills, education
controls
, __________ - postive/negative sanctions used to maintain all the norms, roles and
ranks
ex: social organization
Accomodation
_________________ - getting along with a diverse group of co-workers, you can match
their communication styles
Ethnocentric
_________________ - tendency to believe your culture background should be the
baseline from which all cultures are judged
Stereotypes
_______________ - assuming because a person is a part of a social or demographic
group that they share all the culture characteristics attributed to it
New
_______ media - digital, networked information and communication that emerged in
20th century
ex: internet, computers, cell phones, TVs, emails, messaging
Meditated
________________ communication - use of various media to facilitate communication
between senders and receivers
Face-to-Face
Meditated communication differs from ______- ___ - _______ because it:
reduces accuracy of message, prevents personalness and limits important feedback
Networking
