CMST 2061 FINAL EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED
Sender-receiver reciprocity is:
a. Successfully adapting to each other in a communication encounter.
b. A formal set of written evaluations exchanged between the sender and
receiver.
c. When a sender and a receiver collaborate on designing a message for a larger
group of receivers.
d. When the receiver forwards a written or electronic message on to another
person, thus becoming a sender.
Successfully adapting to each other in communication encounter
In the listening dynamic, receivers have a responsibility to:
Select one:
a. Give equal attention and effort to all messages they come across.
b. Exclude the physical and social context of the message from consideration.
c. Withhold feedback so as not to distract the sender.
d. Manage your response to what and how a message is communicated.
Manage your response to what and how a message is communicated.
Self-talk is?
Select one:
a. Providing a new acquaintance with a brief introduction to yourself.
,b. Saying something for selfish motives.
c. Talking about yourself too much.
d. Your "running commentary" on what you do and experience.
Your "running commentary" on what you do and experience.
What do your authors suggest as the first step in a sound listening plan?
Select one:
a. Look like you're ready to listen
b. Mentally prepare to listen
c. Be mindful of your self-talk
d. Search actively for meaning
Be mindful of your self-talk
Effective verbal listening behaviors include
Select one:
a. Multi-tasking
b. Interrupting when there's no understanding
c. Encouraging further talk on the topic
d. Moving on to a new topic
Encouraging further talk on the topic
Effective listening behaviors include
Select one:
a. Encourage further talking
b. Asking for clarification
,c. All of the above
d. Suspend judgment
All of the above
In disagreeable or uncomfortable interactions, it is best to passively listen, so
you do not seem aggressive.
Select one:
a. True
b. False
False
Listening can be demonstrated to others through our behavior.
Select one:
a. False
b. True
True
Our self-image influences how we process what we hear.
Select one:
a. False
b. True
True
Good listeners can be identified by nonverbal, visual characteristics.
Select one:
a. False
b. True
, True
The use of positive self talk to replace negative self talk works best with
individuals
Select one:
a. High in self-esteem
b. Who are able to minimize distractions
c. Low in self-esteem
d. Who are mindful of their self talk
High in self-esteem
Which of the following strategies would likely prove most effective in helping a
person with low self esteem control negative self-talk when listening?
Select one:
a. Look at a photo that comforts them on their smartphone during the
conversation
b. Telling themselves "I can connect well with anyone"
c. Checking to see if their responses are rational or emotive
d. Reminding themselves "I'm good enough, I'm smart enough, and doggone it,
people like me!"
Checking to see if their responses are rational or emotive
Which of the following is a good listening behavior?
Select one:
a. Formulating your response while listening, which saves time
b. Focusing narrowly on facts and details to get them exactly right
COMPLETE SOLUTIONS VERIFIED
Sender-receiver reciprocity is:
a. Successfully adapting to each other in a communication encounter.
b. A formal set of written evaluations exchanged between the sender and
receiver.
c. When a sender and a receiver collaborate on designing a message for a larger
group of receivers.
d. When the receiver forwards a written or electronic message on to another
person, thus becoming a sender.
Successfully adapting to each other in communication encounter
In the listening dynamic, receivers have a responsibility to:
Select one:
a. Give equal attention and effort to all messages they come across.
b. Exclude the physical and social context of the message from consideration.
c. Withhold feedback so as not to distract the sender.
d. Manage your response to what and how a message is communicated.
Manage your response to what and how a message is communicated.
Self-talk is?
Select one:
a. Providing a new acquaintance with a brief introduction to yourself.
,b. Saying something for selfish motives.
c. Talking about yourself too much.
d. Your "running commentary" on what you do and experience.
Your "running commentary" on what you do and experience.
What do your authors suggest as the first step in a sound listening plan?
Select one:
a. Look like you're ready to listen
b. Mentally prepare to listen
c. Be mindful of your self-talk
d. Search actively for meaning
Be mindful of your self-talk
Effective verbal listening behaviors include
Select one:
a. Multi-tasking
b. Interrupting when there's no understanding
c. Encouraging further talk on the topic
d. Moving on to a new topic
Encouraging further talk on the topic
Effective listening behaviors include
Select one:
a. Encourage further talking
b. Asking for clarification
,c. All of the above
d. Suspend judgment
All of the above
In disagreeable or uncomfortable interactions, it is best to passively listen, so
you do not seem aggressive.
Select one:
a. True
b. False
False
Listening can be demonstrated to others through our behavior.
Select one:
a. False
b. True
True
Our self-image influences how we process what we hear.
Select one:
a. False
b. True
True
Good listeners can be identified by nonverbal, visual characteristics.
Select one:
a. False
b. True
, True
The use of positive self talk to replace negative self talk works best with
individuals
Select one:
a. High in self-esteem
b. Who are able to minimize distractions
c. Low in self-esteem
d. Who are mindful of their self talk
High in self-esteem
Which of the following strategies would likely prove most effective in helping a
person with low self esteem control negative self-talk when listening?
Select one:
a. Look at a photo that comforts them on their smartphone during the
conversation
b. Telling themselves "I can connect well with anyone"
c. Checking to see if their responses are rational or emotive
d. Reminding themselves "I'm good enough, I'm smart enough, and doggone it,
people like me!"
Checking to see if their responses are rational or emotive
Which of the following is a good listening behavior?
Select one:
a. Formulating your response while listening, which saves time
b. Focusing narrowly on facts and details to get them exactly right
