CMST 2061 CHAPTER 6 EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED
accommodation
adjusting your style of communication to match the communication style of the person
you are interacting with
border crossers
people who frequently cross back and forth across the border between work and
personal life
confirming messages
praise and other messages that reinforce the receiver's value
controls
rules and expectations that organizational members use to reward desired contributions
or punish deviations
disconfirming messages
messages that undermine or attack the receiver's self-worth
ethnocentric
using your cultural background to judge other groups of people
norms
expectations about how people in an organization should communicate and behave
ranks
hierarchy or levels of authority in an organization
WITH COMPLETE SOLUTIONS VERIFIED
accommodation
adjusting your style of communication to match the communication style of the person
you are interacting with
border crossers
people who frequently cross back and forth across the border between work and
personal life
confirming messages
praise and other messages that reinforce the receiver's value
controls
rules and expectations that organizational members use to reward desired contributions
or punish deviations
disconfirming messages
messages that undermine or attack the receiver's self-worth
ethnocentric
using your cultural background to judge other groups of people
norms
expectations about how people in an organization should communicate and behave
ranks
hierarchy or levels of authority in an organization
