BSNS 115 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE VERIFIED ANSWERS
What are the components of IS
Hardwear
Database
Network
People
Software
Which all link to the computer-based information system via procedures.
What are the 4 types of information systems?
- Transactional processing
- Functional areas
- Integration
- Support for decision making
Operational information systems
Focus on improving the performance of day-to-day activities
Strategic Systems
Attempt to optimise or encourage the long-term goals of the organisation, or create a
point of difference
Transaction
,any business-related exchange
What are the features of transaction processing systems?
- Reliability
- Batch or online
- Provide a basis for business intelligence, but do not directly produce it
- simplest IS to build and understand
- requirements usually easy to determine
- important to get right
What is the goal of an accounting IS?
to manage money flows into, within and out of organisations
What is the role of Marketing IS (CRM)?
- manage relationship with customers: customise marketing and advertising
- requires data collection, integration and analysis
- customer relationship management (crm) systems support customer engagement
strategy
What is the role of manufacturing IS (SCM)?
- manage stock
- plan production
- quality control
- supply chain management
What is the role of human resource IS?
- manage employee information
- support HR activities
, What is the ERP challenge?
System processes, terminology etc. have to match what the organisation does
What is ERP?
Enterprise Resource Planning
- integration
- systems are big and complex
- erp replaces FAISs
What are the benefits of ERP systems?
- make organisations flexible, agile and adaptive
- improve managers ability to make better more timely decisions
- improve quality of customer service, production and distribution
What are the limitations of ERP systems?
- may require organisations to change existing business processes to fit the predefined
business processes of the ERP software
- implementing ERP can be complex, expensive and time-consuming... and risky
What are the three external pressures?
- Market pressures e.g. competition
- Technological pressures e.g. new product or feature
- Societal pressures e.g. legal, ethical etc
Porter's Competitive Forces
What are the competitive forces?
- new market entrants
- suppliers threat
COMPLETE VERIFIED ANSWERS
What are the components of IS
Hardwear
Database
Network
People
Software
Which all link to the computer-based information system via procedures.
What are the 4 types of information systems?
- Transactional processing
- Functional areas
- Integration
- Support for decision making
Operational information systems
Focus on improving the performance of day-to-day activities
Strategic Systems
Attempt to optimise or encourage the long-term goals of the organisation, or create a
point of difference
Transaction
,any business-related exchange
What are the features of transaction processing systems?
- Reliability
- Batch or online
- Provide a basis for business intelligence, but do not directly produce it
- simplest IS to build and understand
- requirements usually easy to determine
- important to get right
What is the goal of an accounting IS?
to manage money flows into, within and out of organisations
What is the role of Marketing IS (CRM)?
- manage relationship with customers: customise marketing and advertising
- requires data collection, integration and analysis
- customer relationship management (crm) systems support customer engagement
strategy
What is the role of manufacturing IS (SCM)?
- manage stock
- plan production
- quality control
- supply chain management
What is the role of human resource IS?
- manage employee information
- support HR activities
, What is the ERP challenge?
System processes, terminology etc. have to match what the organisation does
What is ERP?
Enterprise Resource Planning
- integration
- systems are big and complex
- erp replaces FAISs
What are the benefits of ERP systems?
- make organisations flexible, agile and adaptive
- improve managers ability to make better more timely decisions
- improve quality of customer service, production and distribution
What are the limitations of ERP systems?
- may require organisations to change existing business processes to fit the predefined
business processes of the ERP software
- implementing ERP can be complex, expensive and time-consuming... and risky
What are the three external pressures?
- Market pressures e.g. competition
- Technological pressures e.g. new product or feature
- Societal pressures e.g. legal, ethical etc
Porter's Competitive Forces
What are the competitive forces?
- new market entrants
- suppliers threat
