BSNS115 EXAM QUESTIONS AND ANSWERS WITH
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
What key changes are we seeing in IS currently?
- Digital transformation: increasing reliance on computers which do things faster, easier
and more accurately
- Digital creation: new information systems and ways of doing things with the rise of digi-
tech
- Innovations helping to achieve operational excellence, new products/services/bus
models, superb customer service and improved decision making capabilities
In what sectors of business/business functions is IS used?
- Manufacturing and production
- Finance and accounting
- Sales and marketing
- HR
What different roles may people have in managing IS?
- Can work in IS for any of the business functions discussed prior
- Work in data science (collecting and analysing data, presenting it, etc)
- Work in software development (developing or improving IS)
- Work in the more tech-focused field (developer, tech specialist, etc) OR the more bus
focused field (business analyst, accounts manager, etc)
Describe the data science aspect of IS
,Firms must run everyday data science practices as they have a better understanding of
firms operation, e.g. Collect data, analyse it, present it to clients
Name the steps in the data science process
- Understand business problem
- Define analytical solution
- Define tech architecture
- Data understanding
- Data preperation
- Data modelling
- Evaluation (-> feedback)
- Deployment
Describe the software development process
Process of developing or improving IS - systems are dynamic and constantly changing,
so we must define which systems to change and in what way
Give the steps in the software development life cycle
- Requirement analysis
- Design
- Implementation
- Testing
Give the stages/types of management in the project management process
- Communications management
- Requirement management
- Version and configuration management
,- Knowledge management
- Project organization
- Risk management
What can HCI stand for, and what are they used for?
Human computer interface (or human computer interaction) - used to help humans view
and utilize complex data
Name and describe the eras in user experience technology
- Mainframe era - used mainframe consumers that normal humans typically did not deal
with (only engineers)
- Personal computer (PC) era - everyone uses it, so must design for everyone.
- Mobility era - currently in this (also partially still in PC era), focused on use of mobile
phones
- Ubiquity era - information is ubiquitous and linked together (blurred line btwn HCI and
reality), heading towards this
Define user experience
A persons perceptions of the utility, easy of use and efficiency of a product, system or
service.
What components are included in user experience?
Design
Usability
Ergonomics
Perceived or actual utility
Accessibility
, Marketing
HCI
System performance
Human factors
Describe the phases of use and key considerations in each phase
- Before use: do we trust this service? Do we like the design? Packaging, promises,
brand, etc
- During use: accessibility, efficienciency, motivation, memorability, risk of errors
- After use: reflection, emotion, disappointment, etc
Define usability
Extent to which a product can be used by specified users to achieve specified goals
with effectiveness, efficiency and satisfaction in a specified context of use
Name and describe the four criteria used to evaluate usability
- Effectiveness: system will do what we expected it to
- Efficiency: system will do the task quickly, seamlessly, etc
- Satisfaction: what kind of experience did it bring? Often identified by an absence of
frustration
- Context of use (helps us design for usability)
What factors must be considered to help us design for usability?
User, task to be performed and environment in which they are working
Name the stages in the development life cycle and how usability is worked into
these stages?
COMPLETE SOLUTIONS VERIFIED LATEST UPDATE
What key changes are we seeing in IS currently?
- Digital transformation: increasing reliance on computers which do things faster, easier
and more accurately
- Digital creation: new information systems and ways of doing things with the rise of digi-
tech
- Innovations helping to achieve operational excellence, new products/services/bus
models, superb customer service and improved decision making capabilities
In what sectors of business/business functions is IS used?
- Manufacturing and production
- Finance and accounting
- Sales and marketing
- HR
What different roles may people have in managing IS?
- Can work in IS for any of the business functions discussed prior
- Work in data science (collecting and analysing data, presenting it, etc)
- Work in software development (developing or improving IS)
- Work in the more tech-focused field (developer, tech specialist, etc) OR the more bus
focused field (business analyst, accounts manager, etc)
Describe the data science aspect of IS
,Firms must run everyday data science practices as they have a better understanding of
firms operation, e.g. Collect data, analyse it, present it to clients
Name the steps in the data science process
- Understand business problem
- Define analytical solution
- Define tech architecture
- Data understanding
- Data preperation
- Data modelling
- Evaluation (-> feedback)
- Deployment
Describe the software development process
Process of developing or improving IS - systems are dynamic and constantly changing,
so we must define which systems to change and in what way
Give the steps in the software development life cycle
- Requirement analysis
- Design
- Implementation
- Testing
Give the stages/types of management in the project management process
- Communications management
- Requirement management
- Version and configuration management
,- Knowledge management
- Project organization
- Risk management
What can HCI stand for, and what are they used for?
Human computer interface (or human computer interaction) - used to help humans view
and utilize complex data
Name and describe the eras in user experience technology
- Mainframe era - used mainframe consumers that normal humans typically did not deal
with (only engineers)
- Personal computer (PC) era - everyone uses it, so must design for everyone.
- Mobility era - currently in this (also partially still in PC era), focused on use of mobile
phones
- Ubiquity era - information is ubiquitous and linked together (blurred line btwn HCI and
reality), heading towards this
Define user experience
A persons perceptions of the utility, easy of use and efficiency of a product, system or
service.
What components are included in user experience?
Design
Usability
Ergonomics
Perceived or actual utility
Accessibility
, Marketing
HCI
System performance
Human factors
Describe the phases of use and key considerations in each phase
- Before use: do we trust this service? Do we like the design? Packaging, promises,
brand, etc
- During use: accessibility, efficienciency, motivation, memorability, risk of errors
- After use: reflection, emotion, disappointment, etc
Define usability
Extent to which a product can be used by specified users to achieve specified goals
with effectiveness, efficiency and satisfaction in a specified context of use
Name and describe the four criteria used to evaluate usability
- Effectiveness: system will do what we expected it to
- Efficiency: system will do the task quickly, seamlessly, etc
- Satisfaction: what kind of experience did it bring? Often identified by an absence of
frustration
- Context of use (helps us design for usability)
What factors must be considered to help us design for usability?
User, task to be performed and environment in which they are working
Name the stages in the development life cycle and how usability is worked into
these stages?
