©Themoon EXAM SOLUTIONS
17/11/2024 12:53PM
Texas Roadhouse Server Training Solutions
What is service with a HEART? - Answers✓✓H - Howdy (greeting 15-45 seconds)
E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15 mins)
R - Respond (Maintenance/Service 13 minutes)
T - Thank You (Wrap up 5 minutes)
What are the adjectives to associate with each letter in HEART? - Answers✓✓H - Friendly,
Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
What are our made from scratch dressings? - Answers✓✓Ranch, Italian, Thousand Island,
Honey Mustard, Bleu Cheese, vinaigrette
What are the appetizers? - Answers✓✓Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
, ©Themoon EXAM SOLUTIONS
17/11/2024 12:53PM
House/Caesar Salad
Combo app - wings, rattlesnake bites, tater skins
What is Our Story? - Answers✓✓Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Fresh-Baked
Bread, Made-From-Scratch Sides and Dressings, Ice-Cold Beers, and Legendary Margaritas
What are the sides? - Answers✓✓Steak Fries, Green Beans, Baked Potato, Sweet Potato,
Mashed Potato, House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice, Chili
What is a Smother? - Answers✓✓Jack Cheese, Onions, Mushrooms, and Gravy
What is a load? - Answers✓✓Bacon and Cheese
What sauce is served with the cactus blossom? - Answers✓✓Cajun Horseradish
What sauce is served with the cheese fries - Answers✓✓Ranch/(Jalapenos if asked)
What sauce is served with the tater skins? - Answers✓✓Sour Cream
What sauce is served with the Boneless Wings? - Answers✓✓Bleu Cheese
What is the difference between the prime rib and the ribeye? - Answers✓✓The prime rib is slow
roasted and cut to order, the ribeye is seasoned, seared, and grilled
What are the ounces of the sirloin? - Answers✓✓6 oz, 8 oz, 11 oz, and 16 oz
What two items on the menu come with three sides? - Answers✓✓The shrimp skewers and
medallions
17/11/2024 12:53PM
Texas Roadhouse Server Training Solutions
What is service with a HEART? - Answers✓✓H - Howdy (greeting 15-45 seconds)
E - Engage (Drinks/order 2-3 mins)
A - Arrive (apps 6-8 mins, entrees 12-15 mins)
R - Respond (Maintenance/Service 13 minutes)
T - Thank You (Wrap up 5 minutes)
What are the adjectives to associate with each letter in HEART? - Answers✓✓H - Friendly,
Energetic, Fun
E - Knowledgeable, Passionate, Care/Concern
A - Proud, Present, Attentive
R - Kind, Courteous, Respectful
T - Genuine, Memorable, Grateful
What are our made from scratch dressings? - Answers✓✓Ranch, Italian, Thousand Island,
Honey Mustard, Bleu Cheese, vinaigrette
What are the appetizers? - Answers✓✓Rattlesnakes - 10
Boneless Wings - 8 oz
Fried Pickles - 7 oz
Killer Ribs - 4 bone
Grilled Shrimp - 5 shrimp
Chili - Bowl/Cup
Cheese Fries
Cactus Blossom
, ©Themoon EXAM SOLUTIONS
17/11/2024 12:53PM
House/Caesar Salad
Combo app - wings, rattlesnake bites, tater skins
What is Our Story? - Answers✓✓Hand-Cut Steaks, Fall-Off-The-Bone Ribs, Fresh-Baked
Bread, Made-From-Scratch Sides and Dressings, Ice-Cold Beers, and Legendary Margaritas
What are the sides? - Answers✓✓Steak Fries, Green Beans, Baked Potato, Sweet Potato,
Mashed Potato, House/Caesar Dressing, Veggies/Corn, Apple Sauce, Seasoned Rice, Chili
What is a Smother? - Answers✓✓Jack Cheese, Onions, Mushrooms, and Gravy
What is a load? - Answers✓✓Bacon and Cheese
What sauce is served with the cactus blossom? - Answers✓✓Cajun Horseradish
What sauce is served with the cheese fries - Answers✓✓Ranch/(Jalapenos if asked)
What sauce is served with the tater skins? - Answers✓✓Sour Cream
What sauce is served with the Boneless Wings? - Answers✓✓Bleu Cheese
What is the difference between the prime rib and the ribeye? - Answers✓✓The prime rib is slow
roasted and cut to order, the ribeye is seasoned, seared, and grilled
What are the ounces of the sirloin? - Answers✓✓6 oz, 8 oz, 11 oz, and 16 oz
What two items on the menu come with three sides? - Answers✓✓The shrimp skewers and
medallions
