FUNDAMENTALS FOR SUCCESS IN BUSINESS WGU D072
OA EXAM / WGU D072 FUNDAMENTALS FOR SUCCESS
IN BUSINESS ACTUAL OA EXAM LATEST COMPLETE
REAL EXAM QUESTIONS AND WELL ELABORATED
ANSWERS (CORRECT VERIFIED ANSWERS) LATEST
UPDATED VERSION |GUARANTEED PA
Ability - ANSWER: Possession of the means to do something
Active Listening - ANSWER: Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ANSWER: Forceful communication style often carried out
in a loud and hostile manner
Assertive communicator - ANSWER: Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ANSWER: A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
Attrition - ANSWER: The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - ANSWER: Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - ANSWER: Factor that prevents the receiver
from receiving and understanding the message accurately
Behavioral Event Interviews - ANSWER: Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Channel - ANSWER: Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - ANSWER: Guide that publicly sets out an organization's key values
and ethical obligations
, Coercive power - ANSWER: Ability to take something away or punish someone for
noncompliance
Communication - ANSWER: Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - ANSWER: Dominant way in which an individual interacts and
exchanges information with others
Consideration - ANSWER: The relationship oriented between behaviors of a leader
Corporate Culture - ANSWER: The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - ANSWER: Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - ANSWER: The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - ANSWER: Framework for assessing organizational culture and
organizational dynamics
Design Thinking - ANSWER: A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - ANSWER: When information transmitted is interpreted by
the receiver in the way it was intended by the sender
Emotional Intelligence - ANSWER: The capacity to be aware of controls and express
one's emotions, and to handle interpersonal relationships judiciously and
empathetically
Emotional Quotient (EQ) - ANSWER: The level of a person's emotional intelligence,
often as represented by a score in a standardized test
Empathy - ANSWER: Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors - ANSWER: Behaviors that focus on
supporting employees
Ethics - ANSWER: Principles that serve as a guide about how to behave
Expert Power - ANSWER: Power based on knowledge and special skill or experience
OA EXAM / WGU D072 FUNDAMENTALS FOR SUCCESS
IN BUSINESS ACTUAL OA EXAM LATEST COMPLETE
REAL EXAM QUESTIONS AND WELL ELABORATED
ANSWERS (CORRECT VERIFIED ANSWERS) LATEST
UPDATED VERSION |GUARANTEED PA
Ability - ANSWER: Possession of the means to do something
Active Listening - ANSWER: Giving the sender full, undisrupted attention with the
intention of fully receiving his or her message
Aggressive Communicator - ANSWER: Forceful communication style often carried out
in a loud and hostile manner
Assertive communicator - ANSWER: Productive communication style used by those
who express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) - ANSWER: A theory holding that (1) Individuals
are attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more
likely to leave
Attrition - ANSWER: The unpredictable and uncontrollable but normal reduction of
work force due to resignations, retirement, sickness, or death
Autocratic Style - ANSWER: Leadership style that keeps close control over
subordinates and does not seek much input from others
Barrier to Effective Communication - ANSWER: Factor that prevents the receiver
from receiving and understanding the message accurately
Behavioral Event Interviews - ANSWER: Guided interview questions where
individuals describe their thoughts and feelings during specific situations and a coach
helps establish a development plan
Channel - ANSWER: Means of passing information from sender to recipient, such as
via face-to-face meeting or telephone calls
Code of Ethics - ANSWER: Guide that publicly sets out an organization's key values
and ethical obligations
, Coercive power - ANSWER: Ability to take something away or punish someone for
noncompliance
Communication - ANSWER: Sharing understanding and meanings via oral, nonverbal,
and written forms
Communication Style - ANSWER: Dominant way in which an individual interacts and
exchanges information with others
Consideration - ANSWER: The relationship oriented between behaviors of a leader
Corporate Culture - ANSWER: The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) - ANSWER: Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially,
politically, or environmentally
Cultutal Diversity - ANSWER: The existence of a variety of cultural or ethnic groups
within a workplace
CVF Model - ANSWER: Framework for assessing organizational culture and
organizational dynamics
Design Thinking - ANSWER: A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and
methods to solve problems, create opportunities or strengthen weaknesses
Effective Communication - ANSWER: When information transmitted is interpreted by
the receiver in the way it was intended by the sender
Emotional Intelligence - ANSWER: The capacity to be aware of controls and express
one's emotions, and to handle interpersonal relationships judiciously and
empathetically
Emotional Quotient (EQ) - ANSWER: The level of a person's emotional intelligence,
often as represented by a score in a standardized test
Empathy - ANSWER: Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors - ANSWER: Behaviors that focus on
supporting employees
Ethics - ANSWER: Principles that serve as a guide about how to behave
Expert Power - ANSWER: Power based on knowledge and special skill or experience
