Ten Four Truck Insurance
Questions and Answers
1. Is there a Cash Option available for Ten Four Insurance?: No
2. When would we 'Close Without Fee' a Ten Four call?: Never! Always push the WO through and change the WO
status to "Audit Review"
3. Can we have multiple RO's on a Ten Four call? (ie. Failed mobile, and a 2nd RO for a tow): No, one RO per
event.
4. Do we offer Recoveries under Ten Four?: No, simple winch outs only.
5. What do we do if "Asset is not Valid!" shows after entering the last 8 digits of the VIN #?: Call Ten Four
Validate Coverage phone #
6. Who is responsible for any storage fees beyond a Safe Haven on a Ten Four call?: The insured
7. Can we assist with DOT out of service units?: No, this would be considered routine maintenance/inspection
8. Can we assist on a Ten Four call if the insured is currently at a repair facility?: No, this would not be
considered a roadside event.
9. Is there a deductible on Ten Four events?: Yes, $250 deductible
10.Can we offer reimbursement to Ten Four?: No, they must speak directly with Ten Four.
11.Can we do a Safe Haven tow and an NQRF/LOC tow?: Yes, only if the same provider does both and we use
one RO.
12.For Ten Four, can we offer a tow if the mobile repair is unsucessful?: No, one RO per event.
13.For Ten Four, an insured has an LOC that is 250 miles away. What do we do in this situation?: Get the NQRF
and LOC quotes and see if the insured approves the overage.
14.For Ten Four, what is covered for an NQRF Tow?: Tow to the Nearest Qualified Repair Facility (NQRF) up to
$4,750 (total after deductible $5,000)
15. For Ten Four, is Mobile Repair, Other Repair available for GAS engines?: -
No, only diesel engines
16.For Ten Four, how much is covered for a Mobile Repair?: $250 in labor only
Questions and Answers
1. Is there a Cash Option available for Ten Four Insurance?: No
2. When would we 'Close Without Fee' a Ten Four call?: Never! Always push the WO through and change the WO
status to "Audit Review"
3. Can we have multiple RO's on a Ten Four call? (ie. Failed mobile, and a 2nd RO for a tow): No, one RO per
event.
4. Do we offer Recoveries under Ten Four?: No, simple winch outs only.
5. What do we do if "Asset is not Valid!" shows after entering the last 8 digits of the VIN #?: Call Ten Four
Validate Coverage phone #
6. Who is responsible for any storage fees beyond a Safe Haven on a Ten Four call?: The insured
7. Can we assist with DOT out of service units?: No, this would be considered routine maintenance/inspection
8. Can we assist on a Ten Four call if the insured is currently at a repair facility?: No, this would not be
considered a roadside event.
9. Is there a deductible on Ten Four events?: Yes, $250 deductible
10.Can we offer reimbursement to Ten Four?: No, they must speak directly with Ten Four.
11.Can we do a Safe Haven tow and an NQRF/LOC tow?: Yes, only if the same provider does both and we use
one RO.
12.For Ten Four, can we offer a tow if the mobile repair is unsucessful?: No, one RO per event.
13.For Ten Four, an insured has an LOC that is 250 miles away. What do we do in this situation?: Get the NQRF
and LOC quotes and see if the insured approves the overage.
14.For Ten Four, what is covered for an NQRF Tow?: Tow to the Nearest Qualified Repair Facility (NQRF) up to
$4,750 (total after deductible $5,000)
15. For Ten Four, is Mobile Repair, Other Repair available for GAS engines?: -
No, only diesel engines
16.For Ten Four, how much is covered for a Mobile Repair?: $250 in labor only
