PRG Training (BT61) Questions and Answers
1. What do we capture and authorize at intake for BT61 covered events?: No deductible or
authorization.
2. Does "capped" apply to BT61 units?: Yes
3. What tires can we handle (replacing)?: Size 17.5 or larger
4. Scenario: an insured calls in with a 16 size tire. They DO NOT have a spare tire. What can we do?:
Offer a tow to an NQRF.
5. Can we handle mobile repairs (Mobile Repair, Other Repair) for GAS en- gines?: No
6. What is the limit on towing for covered events?: No limit on NQRF tows. (Over
$5,000 must be escalated)
7. If there is an LOC overage, when will we collect the hold?: After we get the quote, before
dispatching.
8. What is the labor limit on covered mobile events?: No labor limit (over $2,000 must be
escalated)
9. Scenario: Insured calls in requesting a spare mount. Tire size is 16. He has a spare that is mounted
on a rim. Can we assist with a spare mount?: Yes
10.Scenario: Insured calls in requesting a spare mount. Tire size is 16. He has a spare that is NOT
mounted on a rim. Can we assist with a spare mount?: No
11.Can we assist with a lock out?: Yes
12.Can we assist with a fuel delivery?: Yes
13.Can we assist with a jump start?: Yes
14.Can we assist with Battery R&R?: Yes
15.Can we handle mobile repairs (Mobile Repair, Other Repair) for diesel engines?: Yes
16.Who is responsible for paying for parts, fluid, lubricants, fuel, or replace- ment keys?: The
insured
17.Covered Mobile Scenario: An insured calls in for a jump start. The invoice comes out to $1,000
(all labor, no parts used). What is covered and does
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1. What do we capture and authorize at intake for BT61 covered events?: No deductible or
authorization.
2. Does "capped" apply to BT61 units?: Yes
3. What tires can we handle (replacing)?: Size 17.5 or larger
4. Scenario: an insured calls in with a 16 size tire. They DO NOT have a spare tire. What can we do?:
Offer a tow to an NQRF.
5. Can we handle mobile repairs (Mobile Repair, Other Repair) for GAS en- gines?: No
6. What is the limit on towing for covered events?: No limit on NQRF tows. (Over
$5,000 must be escalated)
7. If there is an LOC overage, when will we collect the hold?: After we get the quote, before
dispatching.
8. What is the labor limit on covered mobile events?: No labor limit (over $2,000 must be
escalated)
9. Scenario: Insured calls in requesting a spare mount. Tire size is 16. He has a spare that is mounted
on a rim. Can we assist with a spare mount?: Yes
10.Scenario: Insured calls in requesting a spare mount. Tire size is 16. He has a spare that is NOT
mounted on a rim. Can we assist with a spare mount?: No
11.Can we assist with a lock out?: Yes
12.Can we assist with a fuel delivery?: Yes
13.Can we assist with a jump start?: Yes
14.Can we assist with Battery R&R?: Yes
15.Can we handle mobile repairs (Mobile Repair, Other Repair) for diesel engines?: Yes
16.Who is responsible for paying for parts, fluid, lubricants, fuel, or replace- ment keys?: The
insured
17.Covered Mobile Scenario: An insured calls in for a jump start. The invoice comes out to $1,000
(all labor, no parts used). What is covered and does
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3
