PRG Training (HD) | Questions and Answers
1. What do we capture, and authorize, for cash events?: Capture $89, get a quote for service,
authorize amount of quote + 10% buffer
2. What do we capture, and authorize, for covered tows?: Capture $250 de- ductible.
3. What do we capture, and authorize, for covered tires?: Capture $250, autho- rize $500.
4. What do we capture, and authorize, for covered jump starts?: Capture $250, authorize $500.
5. What do we capture, and authorize, for covered mobile repairs?: Capture
$250, authorize $500.
6. What info do we need to ask for if the unit is a tractor and trailer OR a box truck?: All 3 options
7. Do we handle fuel spills?: NO. This is considered hazmat and should be handled by the insured
directly with Progressive.
8. How much is covered by Progressive for a covered NQRF tow?: Up to $5,000
9. How much is covered by Progressive for LABOR for a covered mobile event?: Up to $500
in LABOR only.
10.Are tire repairs covered on covered tire events?: No, new or recap tires only.
11.What is the mileage limit for cash tows?: 100 miles one way/200 miles P2P
12.How do we handle a trailer repair that is connected to a covered tractor?-
: Covered Mobile
13.Can we handle DOT inspections?: No
14.Can we assist with a covered tow for a vehicle that is at a repair facility that can NOT assist with
repairs?: No, cash option only.
15.Scenario: An insured calls in for a new event. He has roadside coverage. His box truck is at a
Freightliner Dealer that CAN assist with repairs, but they are 2 months out on getting the unit in for
diag. Can we proceed with setting up a covered tow?: No, offer cash option.
16.Scenario: An insured calls in for a new event. He has roadside coverage. His tractor is at an
International dealer that CAN NOT assist with repairs. Can we proceed with setting up a covered
tow?: No, offer cash option.
17.For a covered NQRF tow, how many quotes do we need to get?: 1
18.For a covered LOC tow, how many quotes do we need to get?: 2
19.Can we determine Loves as an NQRF for a major coolant leak?: No, would need to go to a
dealer.
20.Scenario: Insured calls in for a new event. They have roadside coverage and want a tow. Dealers
are currently closed. They would like to be towed to an NQRF. They are roadside and not in a safe
location. What do we do?: Safe Haven tow to providers lot/closest truck stop
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1. What do we capture, and authorize, for cash events?: Capture $89, get a quote for service,
authorize amount of quote + 10% buffer
2. What do we capture, and authorize, for covered tows?: Capture $250 de- ductible.
3. What do we capture, and authorize, for covered tires?: Capture $250, autho- rize $500.
4. What do we capture, and authorize, for covered jump starts?: Capture $250, authorize $500.
5. What do we capture, and authorize, for covered mobile repairs?: Capture
$250, authorize $500.
6. What info do we need to ask for if the unit is a tractor and trailer OR a box truck?: All 3 options
7. Do we handle fuel spills?: NO. This is considered hazmat and should be handled by the insured
directly with Progressive.
8. How much is covered by Progressive for a covered NQRF tow?: Up to $5,000
9. How much is covered by Progressive for LABOR for a covered mobile event?: Up to $500
in LABOR only.
10.Are tire repairs covered on covered tire events?: No, new or recap tires only.
11.What is the mileage limit for cash tows?: 100 miles one way/200 miles P2P
12.How do we handle a trailer repair that is connected to a covered tractor?-
: Covered Mobile
13.Can we handle DOT inspections?: No
14.Can we assist with a covered tow for a vehicle that is at a repair facility that can NOT assist with
repairs?: No, cash option only.
15.Scenario: An insured calls in for a new event. He has roadside coverage. His box truck is at a
Freightliner Dealer that CAN assist with repairs, but they are 2 months out on getting the unit in for
diag. Can we proceed with setting up a covered tow?: No, offer cash option.
16.Scenario: An insured calls in for a new event. He has roadside coverage. His tractor is at an
International dealer that CAN NOT assist with repairs. Can we proceed with setting up a covered
tow?: No, offer cash option.
17.For a covered NQRF tow, how many quotes do we need to get?: 1
18.For a covered LOC tow, how many quotes do we need to get?: 2
19.Can we determine Loves as an NQRF for a major coolant leak?: No, would need to go to a
dealer.
20.Scenario: Insured calls in for a new event. They have roadside coverage and want a tow. Dealers
are currently closed. They would like to be towed to an NQRF. They are roadside and not in a safe
location. What do we do?: Safe Haven tow to providers lot/closest truck stop
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