Cintas certification questions
and solutions 2024
What does C.R.F. stand for ? - -Customer Request Form
- When should you first start discussing AR with a customer? - -At 30 days
- Which one of the following is not typically a facility service customer
buying motive ? - -Safety
Soil Protection
Cleanliness
Fire Protection *
- How often must you complete Smith Driver Training refresher training? - -
Quarterly
- Which of the following is NOT one of the 5 Keys to Smith Driver's Training?
- -Aim High in Steering
Keep Your Eyes Moving
Leave Yourself and Out
Detect Problems Early *
Get the Big Picture
- How many shop towels does a customer get if the invoice says 100 and
they return 90? - -90
- What of the following are not components that make up Accounts
Receivable funds? - -45 Day Past Due *
90+ Day Past Due
60 Day Past Due
30 Day Past Due
Current
- What is the minimum expectation for your Accounts Receivables? - -<8%
<5% *
<10%
<3%
There isn't one
- How many weeks should you record the chemical usage on a new
dispensing unit? - -2
3
1
, 13
4*
- What is the maximum you can achieve on your net billings ? - -90%
100%*
110%
- If a customer only returned 90 out of 100 shop towels they rented what
should you do? - -Tell them they are missing 10 shop towels and to have
them for you next week.
Notify the customer you will bill them for 10 missing shop towels at their LR
rate *
Notify your service supervisor so they can call the customer to discuss.
- Which of the following is NOT a standard delivery frequency? - -Weekly
Monthly
Every other week
Every third week*
- What industrial laundries have a Phoenix Mat? - -Cintas *
UniFist
Aramark
- What should you do if you notice a customer is using more/less paper that
you leave - -Let them figure out how much they need and wait until they call
you.
Credit off the overage each week and leave half the extra product in case of
an emergency.
Discuss with them the usage patterns and offer to change their invoice
accordingly *
- What two items should an SSR always have with them? - -Ball Cap and
Tennis Shoes
Notebook and Pen*
PRC and a Coke
- What is the single most important thing an SSR does each morning before
leaving? - -Drink a cup of coffee
Ensure you have enough change to handle COD
Verify the load and ensure all product is on the truck *
- What is the standard term of the Cintas Service Agreement? - -36 months
and solutions 2024
What does C.R.F. stand for ? - -Customer Request Form
- When should you first start discussing AR with a customer? - -At 30 days
- Which one of the following is not typically a facility service customer
buying motive ? - -Safety
Soil Protection
Cleanliness
Fire Protection *
- How often must you complete Smith Driver Training refresher training? - -
Quarterly
- Which of the following is NOT one of the 5 Keys to Smith Driver's Training?
- -Aim High in Steering
Keep Your Eyes Moving
Leave Yourself and Out
Detect Problems Early *
Get the Big Picture
- How many shop towels does a customer get if the invoice says 100 and
they return 90? - -90
- What of the following are not components that make up Accounts
Receivable funds? - -45 Day Past Due *
90+ Day Past Due
60 Day Past Due
30 Day Past Due
Current
- What is the minimum expectation for your Accounts Receivables? - -<8%
<5% *
<10%
<3%
There isn't one
- How many weeks should you record the chemical usage on a new
dispensing unit? - -2
3
1
, 13
4*
- What is the maximum you can achieve on your net billings ? - -90%
100%*
110%
- If a customer only returned 90 out of 100 shop towels they rented what
should you do? - -Tell them they are missing 10 shop towels and to have
them for you next week.
Notify the customer you will bill them for 10 missing shop towels at their LR
rate *
Notify your service supervisor so they can call the customer to discuss.
- Which of the following is NOT a standard delivery frequency? - -Weekly
Monthly
Every other week
Every third week*
- What industrial laundries have a Phoenix Mat? - -Cintas *
UniFist
Aramark
- What should you do if you notice a customer is using more/less paper that
you leave - -Let them figure out how much they need and wait until they call
you.
Credit off the overage each week and leave half the extra product in case of
an emergency.
Discuss with them the usage patterns and offer to change their invoice
accordingly *
- What two items should an SSR always have with them? - -Ball Cap and
Tennis Shoes
Notebook and Pen*
PRC and a Coke
- What is the single most important thing an SSR does each morning before
leaving? - -Drink a cup of coffee
Ensure you have enough change to handle COD
Verify the load and ensure all product is on the truck *
- What is the standard term of the Cintas Service Agreement? - -36 months
