Level 1 Pharmacy Tech Final Test Questions with
Answers Latest Update 2024
pharmacy engagement - Correct Answer acknowledgement of the patient, greet the
patient by name if you know it, ask if you can help them, listen to the patient,
respond appropriately to their need
offer to help - Correct Answer offer flu shot and/or other immunization, ask
appropriate questions to find out the patients' needs, offer diabetes specialist when
appropriate, offer free prenatal when appropriate, offer free antibiotics when
appropriate, offer free metformin when appropriate, offer free atorvastatin when
appropriate
prescription services - Correct Answer ask the patient when they would like to pick
up their prescription, ask if they would like to speak to a pharmacist, ask if they
would like to be contacted when their prescription is read, via text or telephone, ask
if they would like to be placed on autofill, if appropriate for prescription, ask if they
are interested in the mobile application, if appropriate
pharmacy pick-up - Correct Answer smile and make eye contact, greet patient as
they arrive at checkout, give patient full attention through the entire checkout
experience, match the patient's vial with the receipt and ask open ended questions
such as date of birth and address to verify right patient - right product, thank the
patient
LAAF model - Correct Answer listen-apologize-acknowledge-fix
customer service - Correct Answer communication with patient, phone skills, assist
patients, obtain retail pricing for medication, obtain retail pricing from our competitors
processing and filling prescriptions - Correct Answer complete knowledge of EPS,
pull correct stock bottle from the shelf, labeling vials including auxiliary labels at fill
station, receiving new prescriptions from patients, counting medications, data entry,
pharmacy portal
third party - Correct Answer knowledge of third party help, prescription split billing
inventory - Correct Answer MP6 (updating BOH), orders (look up meijer codes,
input and send orders, check in and put away order, replenishment),
VCB/transfers/salvage
health screening clinics - Correct Answer knowledge of tests available, fasting
requirements and costs of tests, scheduling patients, reminder calls
,misc tacks of pharmacy technician - Correct Answer knowledge of brand/generic
and the importance of generics, knowledge of terminology, knowledge of dosage
forms
duties that pharmacy techs can not perform - Correct Answer patient counseling,
making the final check on a filled prescription (refill or new), drug utilization review,
recommending an over-the-counter product for a patient
intern duties - Correct Answer patient counseling, recommending an over-the-
counter product for a patient, receiving oral phone orders from physician's office,
giving and receiving (non-controlled) prescription transfers, compounding
medications
pharmacy technician requirements include: - Correct Answer excellent
communication skills, positive attitude, typing, penmanship - neat and eligible,
organization skills, prioritizing skills, teamwork, attendance, basic math skills, staying
current and competent in all work related material, excellent customer service,
maintaining a professional appearance, maintaining confidentiality of patient
information, competent in all services available from meijer pharmacy
telephone answering procedure - Correct Answer all calls must be answered by the
third ring
full lipid profile (FLP) - Correct Answer a cholesterol test that requires a 12 hour
fast, water and medications are permitted; test measures total cholesterol, LDL
cholesterol (bad cholesterol), HDL cholesterol (good cholesterol), and triglycerides;
this test is recommended by the national cholesterol education program guidelines
for all patients over 20 years of age, at least every 5 years
liver function (LFT) - Correct Answer test that measures a patient's levels of ALT
and AST; test is recommended for patients on cholesterol medications, as well as
certain other medications; there is no need to fast prior to the test
simple cholesterol (TC) - Correct Answer a non-fasting cholesterol test that
measures only a patient's total cholesterol
hemoglobin A1C (A1C) - Correct Answer a test that measures the average of a
patient's blood sugar over the past 2-3 months; test recommended for diabetic
patients between 2-4 times a year, depending on how well they are controlling their
blood sugar; there is no need to fast prior to the test
fasting blood glucose (BG) - Correct Answer a test that measures a patient's blood
sugar at that moment; patient should fast prior to this test
, health insurance portability and accountability act (HIPAA) - Correct Answer
provides federal protections for personal health information held by covered entities
and gives patients' rights with respect to that information
when placing medication in inventory: - Correct Answer rotate stock by placing
newest medication behind existing stock; regularly inspect existing stock for
outdated product; if a new stock is from a different manufacturer, identify if it should
be a sound alike/look alike medication, medications need to be faced on pharmacy
shelves, partial medication bottles need to have an "X" placed on them (no
cardboard visible to the customers, patient names should be removed from return to
stocks, monaco bags used per policy, PSE products need to be faced and visible to
the customer)
medication/patient safety - Correct Answer separate look alike and sound alike
medications, speak up on concerns you have about safety, come to work rested and
focused on your job, report problems with workflow to your team leader, keep eye
drops and ear drops in separate areas of the pharmacy, performing the final, or data
verification 2 (DV2) of all prescriptions by end of day, tech will remove the vial/bottle
from the monaco bag and verify that the vial/bottle and the receipt are the same
name, they will ask for another identifying fact such as birth date or address from the
patient, dispensing liquid medications, double check dosage to verify if prescription
is writing for milliliters (mls) or teaspoonfuls (tsp), review pharmacy technician letter
data entry - package size - Correct Answer when filling a prescription read all notes
to determine what quantity should be dispensed for injectables, liquids and other
unique items
medication label safety - Correct Answer all medications are required to be
dispensed in a child-resistant cap except for a few exceptions including patient
request non- safety (needs to be documented in the patient's profile) or the
medications are exempt including (sublingual dose of nitroglycerin, oral
contraceptives dispensed in manufacturer packages, and potassium supplements in
unit dose packaging
all pharmacy technicians are classified as: - Correct Answer hourly office
management professionals (OMP); they are non-union team members
pharmacy technicians... - Correct Answer direct the workflow in the pharmacy and
anticipate the pharmacist's needs for the prescription filling process
certification is defined as: - Correct Answer earning a "progressing" rating in
attendance, customer service, teamwork, professionalism, communication, and
technical knowledge; scoring a 75% on the theoretical examination
level 2 - pharmacy technician - Correct Answer proficient with third party billing
procedures, proficient in all pharmacy duties, excellent communication and team
Answers Latest Update 2024
pharmacy engagement - Correct Answer acknowledgement of the patient, greet the
patient by name if you know it, ask if you can help them, listen to the patient,
respond appropriately to their need
offer to help - Correct Answer offer flu shot and/or other immunization, ask
appropriate questions to find out the patients' needs, offer diabetes specialist when
appropriate, offer free prenatal when appropriate, offer free antibiotics when
appropriate, offer free metformin when appropriate, offer free atorvastatin when
appropriate
prescription services - Correct Answer ask the patient when they would like to pick
up their prescription, ask if they would like to speak to a pharmacist, ask if they
would like to be contacted when their prescription is read, via text or telephone, ask
if they would like to be placed on autofill, if appropriate for prescription, ask if they
are interested in the mobile application, if appropriate
pharmacy pick-up - Correct Answer smile and make eye contact, greet patient as
they arrive at checkout, give patient full attention through the entire checkout
experience, match the patient's vial with the receipt and ask open ended questions
such as date of birth and address to verify right patient - right product, thank the
patient
LAAF model - Correct Answer listen-apologize-acknowledge-fix
customer service - Correct Answer communication with patient, phone skills, assist
patients, obtain retail pricing for medication, obtain retail pricing from our competitors
processing and filling prescriptions - Correct Answer complete knowledge of EPS,
pull correct stock bottle from the shelf, labeling vials including auxiliary labels at fill
station, receiving new prescriptions from patients, counting medications, data entry,
pharmacy portal
third party - Correct Answer knowledge of third party help, prescription split billing
inventory - Correct Answer MP6 (updating BOH), orders (look up meijer codes,
input and send orders, check in and put away order, replenishment),
VCB/transfers/salvage
health screening clinics - Correct Answer knowledge of tests available, fasting
requirements and costs of tests, scheduling patients, reminder calls
,misc tacks of pharmacy technician - Correct Answer knowledge of brand/generic
and the importance of generics, knowledge of terminology, knowledge of dosage
forms
duties that pharmacy techs can not perform - Correct Answer patient counseling,
making the final check on a filled prescription (refill or new), drug utilization review,
recommending an over-the-counter product for a patient
intern duties - Correct Answer patient counseling, recommending an over-the-
counter product for a patient, receiving oral phone orders from physician's office,
giving and receiving (non-controlled) prescription transfers, compounding
medications
pharmacy technician requirements include: - Correct Answer excellent
communication skills, positive attitude, typing, penmanship - neat and eligible,
organization skills, prioritizing skills, teamwork, attendance, basic math skills, staying
current and competent in all work related material, excellent customer service,
maintaining a professional appearance, maintaining confidentiality of patient
information, competent in all services available from meijer pharmacy
telephone answering procedure - Correct Answer all calls must be answered by the
third ring
full lipid profile (FLP) - Correct Answer a cholesterol test that requires a 12 hour
fast, water and medications are permitted; test measures total cholesterol, LDL
cholesterol (bad cholesterol), HDL cholesterol (good cholesterol), and triglycerides;
this test is recommended by the national cholesterol education program guidelines
for all patients over 20 years of age, at least every 5 years
liver function (LFT) - Correct Answer test that measures a patient's levels of ALT
and AST; test is recommended for patients on cholesterol medications, as well as
certain other medications; there is no need to fast prior to the test
simple cholesterol (TC) - Correct Answer a non-fasting cholesterol test that
measures only a patient's total cholesterol
hemoglobin A1C (A1C) - Correct Answer a test that measures the average of a
patient's blood sugar over the past 2-3 months; test recommended for diabetic
patients between 2-4 times a year, depending on how well they are controlling their
blood sugar; there is no need to fast prior to the test
fasting blood glucose (BG) - Correct Answer a test that measures a patient's blood
sugar at that moment; patient should fast prior to this test
, health insurance portability and accountability act (HIPAA) - Correct Answer
provides federal protections for personal health information held by covered entities
and gives patients' rights with respect to that information
when placing medication in inventory: - Correct Answer rotate stock by placing
newest medication behind existing stock; regularly inspect existing stock for
outdated product; if a new stock is from a different manufacturer, identify if it should
be a sound alike/look alike medication, medications need to be faced on pharmacy
shelves, partial medication bottles need to have an "X" placed on them (no
cardboard visible to the customers, patient names should be removed from return to
stocks, monaco bags used per policy, PSE products need to be faced and visible to
the customer)
medication/patient safety - Correct Answer separate look alike and sound alike
medications, speak up on concerns you have about safety, come to work rested and
focused on your job, report problems with workflow to your team leader, keep eye
drops and ear drops in separate areas of the pharmacy, performing the final, or data
verification 2 (DV2) of all prescriptions by end of day, tech will remove the vial/bottle
from the monaco bag and verify that the vial/bottle and the receipt are the same
name, they will ask for another identifying fact such as birth date or address from the
patient, dispensing liquid medications, double check dosage to verify if prescription
is writing for milliliters (mls) or teaspoonfuls (tsp), review pharmacy technician letter
data entry - package size - Correct Answer when filling a prescription read all notes
to determine what quantity should be dispensed for injectables, liquids and other
unique items
medication label safety - Correct Answer all medications are required to be
dispensed in a child-resistant cap except for a few exceptions including patient
request non- safety (needs to be documented in the patient's profile) or the
medications are exempt including (sublingual dose of nitroglycerin, oral
contraceptives dispensed in manufacturer packages, and potassium supplements in
unit dose packaging
all pharmacy technicians are classified as: - Correct Answer hourly office
management professionals (OMP); they are non-union team members
pharmacy technicians... - Correct Answer direct the workflow in the pharmacy and
anticipate the pharmacist's needs for the prescription filling process
certification is defined as: - Correct Answer earning a "progressing" rating in
attendance, customer service, teamwork, professionalism, communication, and
technical knowledge; scoring a 75% on the theoretical examination
level 2 - pharmacy technician - Correct Answer proficient with third party billing
procedures, proficient in all pharmacy duties, excellent communication and team
