UHC MEDICARE BASICS TEST QUESTIONS AND ANSWERS
A+ GRADED. Buy Quality Materials!
What type of event is an agent conducting when they present plan information
that includes benefits and cost sharing in an audience presenter format?
Formal marketing/sales event
According to UnitedHealthcare policy, when must a marketing/sales event be
reported to UnitedHealthcare?
Prior to advertising and not less than 7 calendar days prior to the event
Louise wants to hold an event that helps consumers understand Medicare
programs and perhaps improve their health/wellness knowledge, but she is not
interested in completing enrollment applications at the event. She would like to
staff a table at the public library and have consumers approach her. What type of
event does Louise need to conduct?
Educational event, Informal
When selecting a venue for your educational or marketing/sales event, what
feature is not one you need to consider?
Conveniently located snack and beverage vending machines
Jeff has an informal marketing/sales event scheduled this afternoon, but a
consumer has requested an in-home appointment during that time. He would life
to cancel or reschedule the event because he is certain to get an enrollment
application at the appointment. Which of the statements below is correct about
Jeff's event?
Jeff is prohibited from canceling the event because it is within 1 business day and is not
due to inclement weather. Jeff must hold his event or he could work with his manager to
get a replacement to conduct the event.
Which of the following statements is not a best practice for event scheduling,
changing or canceling?
Submit a NEW Event Request Form after you have advertised your event to make sure
you enter the right information.
Which of the following materials may be displayed, distributed, or provided to
consumers attending an educational event?
Agent business cards and lead cards
Which of the following food and beverage options may be provided at an
educational event if the nominal retail value of the items when combined with
other giveaways does not exeed $15 per person? (Select 2)
Boxed lunch with assorted non-alcoholic beverages
Coffee, juice, fresh fruit, and pastries
If you conduct an educational event and invite a provider or vendor to be a part of
the event, the provider/vendor must not do which of the following?
Provide free health screenings such as blood pressure checks or hearing tests as a
marketing activity
, For accommodation of persons with special needs, call 555-555-1234, TTY 711 is
an example of the disclaimer that must appear in advertising for what type of
event?
Formal and informal marketing/sales
Ruth is conducting a marketing/sales event. She indicates that attendees are
welcome to take a promotional item if they wish, even if they do not enroll. The
value of all giveaways does not exceed $15 per Person. Did Ruth violate any
marketing/sales event guidelines?
No, she can provide giveaways, provided the combined value does not exceed $15 per
person and is not contingent upon enrolling.
When conducting a formal marketing/sales event, there are elements that you
must cover in order for your presentation to be compliant. Listed below are
several required elements related to Star Ratings. Which one is not required?
Providing a list of plans that have the same Star Rating.
Craig is conducting an informal marketing/sales event in a retail pharmacy. Which
of the following rules does not apply?
Craig must not schedule personal/individual marketing appointments and obtain Scope
of Appointments.
Which of the guidelines listed below is not allowed when accepting an enrollment
application at a marketing/sales event?
Offer to hold an enrollment application and submit it later.
Which of the following is a purpose of conducting event observation and
oversight?
To ensure consumers receive accurate and compliant information from agents.
Which of the following statements made by an agent at a formal marketing/sales
event is non-compliant?
using an in-network provider is required when enrolled in an HMO plan, except in an
emergency. Using an out-of-network provider may cost you more.
Which of the following statements is true about conducting a formal
marketing/sales event in a conference room inside a UnitedHealthcare
MedicareStore?
All rules relating to formal marketing/sales events apply including event reporting and
providing a complete plan presentation.
When must an agent inform the consumer of the availability of no-cost interpreter
services?
Whenever the agent is presenting a Medicare Advantage or Prescription Drug Plan.
What type of event must agent conduct when she wants to be able to collect
consumer information schedule future appointments and accept enrollment
applications
marketing/sales event
Louise wants to hold an event that helps consumers understand Medicare
programs and perhaps an prove their health/Wellness knowledge but she is not
interested in completing enrollment applications at the event she would like to
staff a table at the Public Library and how consumers approach her what type of
event is Louise need to conduct
educational event informal
A+ GRADED. Buy Quality Materials!
What type of event is an agent conducting when they present plan information
that includes benefits and cost sharing in an audience presenter format?
Formal marketing/sales event
According to UnitedHealthcare policy, when must a marketing/sales event be
reported to UnitedHealthcare?
Prior to advertising and not less than 7 calendar days prior to the event
Louise wants to hold an event that helps consumers understand Medicare
programs and perhaps improve their health/wellness knowledge, but she is not
interested in completing enrollment applications at the event. She would like to
staff a table at the public library and have consumers approach her. What type of
event does Louise need to conduct?
Educational event, Informal
When selecting a venue for your educational or marketing/sales event, what
feature is not one you need to consider?
Conveniently located snack and beverage vending machines
Jeff has an informal marketing/sales event scheduled this afternoon, but a
consumer has requested an in-home appointment during that time. He would life
to cancel or reschedule the event because he is certain to get an enrollment
application at the appointment. Which of the statements below is correct about
Jeff's event?
Jeff is prohibited from canceling the event because it is within 1 business day and is not
due to inclement weather. Jeff must hold his event or he could work with his manager to
get a replacement to conduct the event.
Which of the following statements is not a best practice for event scheduling,
changing or canceling?
Submit a NEW Event Request Form after you have advertised your event to make sure
you enter the right information.
Which of the following materials may be displayed, distributed, or provided to
consumers attending an educational event?
Agent business cards and lead cards
Which of the following food and beverage options may be provided at an
educational event if the nominal retail value of the items when combined with
other giveaways does not exeed $15 per person? (Select 2)
Boxed lunch with assorted non-alcoholic beverages
Coffee, juice, fresh fruit, and pastries
If you conduct an educational event and invite a provider or vendor to be a part of
the event, the provider/vendor must not do which of the following?
Provide free health screenings such as blood pressure checks or hearing tests as a
marketing activity
, For accommodation of persons with special needs, call 555-555-1234, TTY 711 is
an example of the disclaimer that must appear in advertising for what type of
event?
Formal and informal marketing/sales
Ruth is conducting a marketing/sales event. She indicates that attendees are
welcome to take a promotional item if they wish, even if they do not enroll. The
value of all giveaways does not exceed $15 per Person. Did Ruth violate any
marketing/sales event guidelines?
No, she can provide giveaways, provided the combined value does not exceed $15 per
person and is not contingent upon enrolling.
When conducting a formal marketing/sales event, there are elements that you
must cover in order for your presentation to be compliant. Listed below are
several required elements related to Star Ratings. Which one is not required?
Providing a list of plans that have the same Star Rating.
Craig is conducting an informal marketing/sales event in a retail pharmacy. Which
of the following rules does not apply?
Craig must not schedule personal/individual marketing appointments and obtain Scope
of Appointments.
Which of the guidelines listed below is not allowed when accepting an enrollment
application at a marketing/sales event?
Offer to hold an enrollment application and submit it later.
Which of the following is a purpose of conducting event observation and
oversight?
To ensure consumers receive accurate and compliant information from agents.
Which of the following statements made by an agent at a formal marketing/sales
event is non-compliant?
using an in-network provider is required when enrolled in an HMO plan, except in an
emergency. Using an out-of-network provider may cost you more.
Which of the following statements is true about conducting a formal
marketing/sales event in a conference room inside a UnitedHealthcare
MedicareStore?
All rules relating to formal marketing/sales events apply including event reporting and
providing a complete plan presentation.
When must an agent inform the consumer of the availability of no-cost interpreter
services?
Whenever the agent is presenting a Medicare Advantage or Prescription Drug Plan.
What type of event must agent conduct when she wants to be able to collect
consumer information schedule future appointments and accept enrollment
applications
marketing/sales event
Louise wants to hold an event that helps consumers understand Medicare
programs and perhaps an prove their health/Wellness knowledge but she is not
interested in completing enrollment applications at the event she would like to
staff a table at the Public Library and how consumers approach her what type of
event is Louise need to conduct
educational event informal
